1800 tries to get florist to take the fall??!!

[Carrieann]

Received a message from 1800 today, customer complains on poor quality of filler flowers and roses died early, cancel order, our customer received full refund.

product 18 roses in vase delivered on 2/13

I sent a message asking for more information on the quality of roses and exact date of when they died. Told them it would be best for their customer to call us direct so we could collect correct information needed to make a cancelation.


1800 calls us, operator states she is confused because the original complaint was NOT on the roses at all, it was the fact the customer had a gift cert. and was not credited. She wants to look into things a little more.

She calls back, it looks as if there was NEVER a complaint on quality it was just the GC issue. (nothing to do with us) From what she has gathered 1800 wants us to cancel the original order so they don't have to pay us, and there is a scheduled order waiting to come to us on the 25th for a replacement on the roses and they are expecting US to cover all cost, paying us NOTHING!!!

Needless to say we DENIED CANCELATION!!

I am still in shock that a CS rep from 1800 has brains and can think for herself, knowing the company she is working for is trying to rip off a florist. I am greatfull someone with a clue received my message and had the gall to do what is right.

It is one thing when a customer complains on quality but to have a customer complain on something that has NOTHING to do with the florist and then expect the florist to COVER THEIR COST!!

I don't think so... keep looking for a FWAC 1800... you won't find one here!!!

Thanks for letting me rant, over now.... that feels better....

by the way total of complaints on quality of ANY vday arrangements this year........0

 

[Chezbloom]

I am not at all surprised that 1800 would try to put the blame on you and get out of paying you. In fact, I would be surprised if they had'nt tried that.
Your lucky the customer service person told you the truth, she'll probably get repremended for it!
1800, FTD, TF, RIP............

 

[MANORVILLE]

I am not at all surprised that 1800 would try to put the blame on you and get out of paying you. In fact, I would be surprised if they had'nt tried that.
Your lucky the customer service person told you the truth, she'll probably get repremended for it!
1800, FTD, TF, RIP............

RIP ! Words well said !@@@@@@@

 

[TOTO]

This is NOT NEW NEWS Carrieann!

Received a message from 1800 today, customer complains on poor quality of filler flowers and roses died early, cancel order, our customer received full refund.

product 18 roses in vase delivered on 2/13

I sent a message asking for more information on the quality of roses and exact date of when they died. Told them it would be best for their customer to call us direct so we could collect correct information needed to make a cancelation.

1800 calls us, operator states she is confused because the original complaint was NOT on the roses at all, it was the fact the customer had a gift cert. and was not credited. She wants to look into things a little more.

She calls back, it looks as if there was NEVER a complaint on quality it was just the GC issue. (nothing to do with us) From what she has gathered 1800 wants us to cancel the original order so they don't have to pay us, and there is a scheduled order waiting to come to us on the 25th for a replacement on the roses and they are expecting US to cover all cost, paying us NOTHING!!!

Needless to say we DENIED CANCELATION!!

I am still in shock that a CS rep from 1800 has brains and can think for herself, knowing the company she is working for is trying to rip off a florist. I am greatfull someone with a clue received my message and had the gall to do what is right.

It is one thing when a customer complains on quality but to have a customer complain on something that has NOTHING to do with the florist and then expect the florist to COVER THEIR COST!!

I don't think so... keep looking for a FWAC 1800... you won't find one here!!!

Thanks for letting me rant, over now.... that feels better....

by the way total of complaints on quality of ANY vday arrangements this year........0

These SKIMMERS have been playing this SCAM for years. It's just another way for them to ADD TO THEIR PROFIT CENTERS!

Their customer has a MINOR ISSUE, or in your case, NO ISSUE AT ALL, and the first thing they try to do is to SEND DA FILLER a CAN!

The filler then EATS THE ORDER and DA SKIMMER GLEANS EVEN MORE OF A PROFIT since they probably will only issue a FUTURE PARTIAL CREDIT and DA FILLER will have never been the wiser.

My only other question after that is, why do you continue to enable the likes of any SKIMMER, let alone 800?

 

[MANORVILLE]

Quote !!!!!!!!!!!!!

These SKIMMERS have been playing this SCAM for years. It's just another way for them to ADD TO THEIR PROFIT CENTERS!

Their customer has a MINOR ISSUE, or in your case, NO ISSUE AT ALL, and the first thing they try to do is to SEND DA FILLER a CAN!

The filler then EATS THE ORDER and DA SKIMMER GLEANS EVEN MORE OF A PROFIT since they probably will only issue a FUTURE PARTIAL CREDIT and DA FILLER will have never been the wiser.

My only other question after that is, why do you continue to enable the likes of any SKIMMER, let alone 800?

Quoted !!!!!!!!!!!!!!!!

 

[Carrieann]

This is not the first time we refused a cancelation from 1800. This is just the first time a cs rep agreed with us and told us the truth. I hope for her sake she realizes what she is working for and quits if she doesn't get fired over this.

YES, we ARE DROPPING 1800!!! Decision was made right before Vday. I have been trying to talk my parents into dropping them for about a year now. They are finally done with the games!! YEAH!!

 

[TOTO]

Kudos and Accolades Carrieann!

This is not the first time we refused a cancelation from 1800. This is just the first time a cs rep agreed with us and told us the truth. I hope for her sake she realizes what she is working for and quits if she doesn't get fired over this.

YES, we ARE DROPPING 1800!!! Decision was made right before Vday. I have been trying to talk my parents into dropping them for about a year now. They are finally done with the games!! YEAH!!

Good for you and your parents for making the RIGHT BUSINESS DECISION fore YOUR SHOP!

Let's just hope that, THE NEWBIES take a CUE from YOU and before they too, FALL VICTIM to any of these 800 FLORAL and DOT.CON MIDDLEMEN working DA SKIMMER SCAMS.

REAL FLORISTS work too D-A-M-N HARD putting their BLOOD, SWEAT, and TEARS, into everything WEE DOO!

To allow any of these OUTSIDERS, the privilege of RIDING ON OUR COATTAILS at discounts of from 30% to 40% per order, and with NO MONEY FOR OUR DELIVERY $ERVICE, is not only an insult to our intelligence, but an absolute OUTRAGE, to our profession!

KICK EM ALL OUT OF YOUR SHOP and begin to take back what is rightfully yours, YOUR OWN CUSTOMERS, and before they've been run through the MIDDLEMAN SKIMMER WRINGER.

 

[avenuegardensflorist]

lesson learned here is to never allow a cancellation to be done on a wire-in until we discuss the problems with the customers...both the sender and the receiver of our product!


Time to sue 1800 for telecomunications fraud!