a little bit of "nuts"!!....

[Mikey the Flower Guy]

we have this old lady that is starting to annoy us!!
the long and the short IS, she INSISTS that we delivered a "dead" ivy hoop with a poinsettia in the middle, just before Christmas, and a "beautiful" arrangement AFTER Christmas for another occasion!!
WE DID NOT have any ivy hoops this year, mayba a customer came in bought something HERE, grabbed an extra enclosure card, which people ask for from time to time, and delivered it themselves!!
Anyway. there is NO RECORD of any ivy hoop being delivered from here, and WE DID deliver the arrangement as stated!!
This weirdo has basically called us LIARS, because, just until last week, she had this UGLY DEAD ivy hoop, and since WE DELIVERED IT, we should compensate her, or the sender, OR BOTH.
We said....nope...gotta bring it back, we gotta see it....."NOPE, I THREW IT OUT....YOU CALLING ME A LIAR?? ...I'm TELLING EVERYONE how you are treating me here"!!
Ummmmm......got any ideas??

 

[joanne]

Mikey!

I swear to god the world has gone insane. Today 3:15 pm to be exact customer calls to order flowers for husbands funeral.The gentleman has beed dead since Monday, find out they just show up at the funeral home at 9:00pm to make arrangements, no calling before hand just show up. ok . So i ask her for a credit card number as she isnt even a resident of my town, closer to Hamilton (strange) why they would come here. well she says verbatum when i ask for card number I dont got one of those!!! RED FLAG RED FLAG. I said im very sorry but unless you can give me a credit card i can not do the flowers, i have no idea who you are . She says well i have lived my whole life in Dunnville and i said well i have lived here almost f ff fff fifty years and i dont recall your name. Well i have never bought flowers but i used to live there. Well im terribly sorry but unless you can find a family member with a credit card i can not do them. Hangs up , Okie Dokie. 10 minutes later phone rings, very nice lady on the other end she says i will pay for the flowers here is my card number process it now,ok,i said i was very sorry but not knowing them i just couldn't take the risk. She said well you were so right but i will get the money outta her . I thanked her very much did the flowers and ran them over. Tonight at supper someone else calls and first words are can we have credit till the end of the month when OUR CHECK COMES IN . NOOOOOOO im sorry by now i losing patience . So glad this day is over . Thanks i had to blow off some steam Joanne :fdevil:

 

[carol]

Mikey

Just athought about your crazy lady...why not tell her to have the sender call you so you can find out which credit card to card..

I have a very nice lady who calls to order flowers, no credit card, but she will have her daughter call it in to me... and 10 minutes later she always calls back to say cancel the order..

My staff always gives her to me..I am always polite but know nothing will come of it.. I guess we all have our unique customers

 

[Blue Oyster Cult]

Blow it OFF!

I cannot tell you how many times of the "I'll tell all my friends" attacks or the "I'll never use you again" storys.

One tries to correct the problem within and when that doesn't sit too well WE VENT HERE!!!!!

My life is just too important to worry about a dead perishible animal on the side of the road which is MY fault three weeks later and behond....

Solve the problem and make them happy and don't deal with them again in your book.

Oh what the heck do I know....

 

[Connie]

Mikey, I'd tell her that I'd need the name and phone number of the sender in order to track the order. And tell her that you will need to talk to the sender before any further action can be taken. You may never satisfy her.
We had a customer after Valentine's Day who told us that the roses that she ordered for her mother had brown edges and were just not as pretty as we usually send. We told her to bring them back in and we'd make whatever adjustment was needed. She returned the roses the next day, and the vase was so hot that we could hardly touch it (She had transported the arrangement in the floor of her car right in front of the heater). We took them and removed the purchase/delivery amount from her account. She called last month and wanted us to deliver a plant and to apply HER CREDIT to that purchase. We spent some time trying convince her that she did not have a credit because she had never paid for the roses, we had simply voided the order. Here's the real kicker: her sister ordered flowers from us yesterday, and when, in taking the order, we arrived at the point when we asked if she had ever ordered from us before, she said, "No, but my sister and my mom order from you all of the time. You sent the most beautiful roses to my mom for Valentine's Day, and she was so disappointed that she had to go out of town the next day and could not take them with her."

 

[Kristine]

Oh MY GOSH Connie

That is so rich!!!!!!!!! Don'tcha just love customers like that.

 

[evergreen12377]

Had a customer call and complain that we delivered flowers and left them on her doorstep and didn't we know that she might not have found them? Also said were is the balloon that went with it? Tracked it all down and turns out that her friend used 800flowers. 800flowers left them and also left a message that they were left. We found out what was the phone number from her caller ID and called the driver. Boy was he rude!! He would not tell us what shop he was with. When explained to the customer, she said that she would tell her friend never to use them again and to call us directly.
BTW we woulld not have left the delivery unless directed to.

Judy

 

[Victoria]

A lady brought back a dozen roses in her vase... they had "croaked". Yes indeed their little heads drooping. Of course we'll replace, no problem. We're sorry for the inconvenience etc. I removed the roses from the vase to find them still in their water picks. Patiently I explained that she must REMOVE the water picks and add water to the vase. All the information of course is on the care tag enclosed with your gift...

The roses were replaced... but only once.

People are an education each day.

V

 

[sfox]

We had a good one

A while ago we had a good one. Guy calls and says he wants flowers delivered for his anniversary. We go through the sales pitch. He comes back with I only want to send her a little something. After going back and forth with him over what he will be buying for the amount he is willing to spend, he says that's just fine.

We deliver these to her work as requested and not 10 minutes after the driver leaves the stop, we get a call from the wife, saying how embarrassed she was with "this little flower arrangement and she knows that her husband would never send her anything like this!" After explaining, that she got what he ordered she hung up. Not 5 minutes later, he calls to complain. Since this gets ugly, I get on the phone and remind him that he can bring it back and we will replace it or do a new design and God forbid, if he decides to spend some more money we can even do something spectacular. He balks at everything and then proceeds to say" I can't believe that you are willing to lose a customer!" My comment back was that I really didn't want to lose him as a customer, but I really didn't know if I could AFFORD to keep him as a customer.

He hung up mad. Since we have a point of sale, we saw that 3 months later he was back ordering flowers from us again.

He knew he made a mistake when he ordered. But of course IT"S THE FLORIST'S FAULT, not the fact that he was trying to be cheap!

 

[Connie]

That is so rich!!!!!!!!! Don'tcha just love customers like that.

Well, I left off the part about this customer who returned the roses does not pay her bill, and we always have to end up putting it on the credit card that we have on file. That gives her more time to keep from paying us. Furthermore, when she calls, she must speak to only me and always starts the conversation by saying, "This is Marie..." I have to force myself not to groan out load or to scream, "Do you have any idea how many Maries we have as customers?" Unfortunately, her voice is very recognizable.