An unofficial poll for florists

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lfederman

New Member
Dec 22, 2006
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Morristown
www.schooloffloralarts.com
State / Prov
New Jersey
As a florist and employer, what one thing would you like your employees to know before coming to work for you? I always try to incorporate the real-world needs of florists into my curriculum. So, what do you think is critical for someone coming into the business to know/be/do? I look forward to hearing your thoughts, and appreciate your contributions!

Linda
 
From buckets to blooms (floors too), it's all part of the floral job description.

V
 
Minor irritations, but important to me:

1. Every employee should know how to spell most common words, to know how to look up the spelling for questionable words, and to ask/verify the spelling of names.

2. They should know that every part of what I've asked them to do has importance. If they are asked, for example, to stamp "posted" or anything else on an invoice, there is a valid reason for that action. This includes putting things where they belong!

3. They should understand that every job, from emptying buckets to creating eleborate designs is everyone's job at some time or another. If something needs to be done, take care of it.

4. Enter the door smiling and ready to work, having left personal problems outside.
 
Attitude

For me, finding/having an employee with the right attitude. In most cases, I can teach an employee on how to "properly" sell a customer to clean a bucket.... if they have the right attitude. If they do not have the right attitude, you can almost forget it.

Linda, I checked out your nice website from the link on your post.....just wondering, what is your connection to www.800Florals.com on the top of your link page....family business?
 
I know you're going to think this is crazy and probably irresponsible of me, but I didn't even know that link was there! I'm wondering if my web team added it, and if they did, I'm going to be very upset. I'm going to have to do some digging, but I have no association whatsoever with them. I don't even know who they are, and I don't know how that link got on my site, but I'm taking steps right now to have it removed.

Thanks for pointing it out!
 
I think the misconception that mose people have when considering entering this field is that floral creativity is king. It's not. Real Florists work their butts off, cleaning, filing (ugh), cutting flowers, prepping containers, dealing with mealybug on plants (double ugh), creating shop displays, dusting, vacuuming, delivering. There are lots of days where I don't even touch a flower, let alone stretch my creative design mind. It's a fun job, but it's not all fun work. And it's sad to see some people give up so easily when they realize the real work involved. We try and tell anyone applying about the work aspect, but I think in the hype to get hired, they don't always listen all that well. It's a job, like any job, with ups & downs.

tracy
 
You must work on ALL FLORAL HOLIDAYS!

That's our RULE #1

I always tell everyone we interview that, being a florist is a really tough job and you will get your hands dirty.

So, my quick list is as follows:

1. You must work every floral holiday and all of the days which lead up to it. If that happens to fall on a SUNDAY, that's part of the gig too. NO EXCUSES and NO EXEMPTIONS other than for HEALTH REASONS.

2. No specific job description as WEE ALL WEAR MANY HATS from CREATIVE FLORAL DESIGNER to BUCKET HUMPER to COOLER CLEANER and CONSOLIDATOR to FLOOR SWEEPER.

3. No PRIMA DONNA'S allowed here either! If I still sweep and mop the floor, YOU CAN DO IT TOO!

4. No DOWNER'S allowed here either! We like a HAPPY SHIP and that requires HAPPY PEOPLE. So, leave your problems at home since we all have them too.

5. Lastly, the day's work is done when ALL THE WORK IS DONE! So, don't believe that, just because the clock strikes six that, you can up and leave with things left undone.

If they make it passed the BAD STUFF, I then go on to tell them about the GOOD STUFF!

I make it a point to tell them like it is just to insure that, no one is surprised when the hammer comes down.

Sadly, Linda and I had to make that hammer come down last Mother's Day when one of our long term part time gals decided that, since her birthday fell on Mother's Day weekend, she wasn't able to work. Fact was that, an INTERNET BODY was flying in that weekend and she was determined to have her fling.

And so, after she explained to Linda HOW IT BEE, Linda explained to her, HOW IT IS! Told her to come in to pick up her pay that Wednesday, a full week before the holiday.

OH, but I can work the rest of this week and up and until Friday of Mother's Day weekend, she exclaimed to Linda.

NAW!, we need you when WEE NEED YOU, not when you say WEE NEED YOU!

The girl was such an idiot that, she continued to email Linda long after the Holiday, still wanting to know if, we needed her. After which, she actually had the gaul to put us down as a reference when she was trying to refi her mortgage.
 

1. You must work every floral holiday and all of the days which lead up to it. If that happens to fall on a SUNDAY, that's part of the gig too. NO EXCUSES and NO EXEMPTIONS other than for HEALTH REASONS.
Happy New Year John....

I agree with all you said, except the above...we're not open on Sundays! <period>

We were even closed Christmas Eve this year for the first time and honestly more customers said "Good for YOU!" than I ever expected...not one complaint.

We're human too, and we deserve a life as well!
 
I hear all of you!
May I ask this question as an employee.
When is it time to fire the boss?
When you have worked your bloomin arse off every holiday for the past however many years?
And you have given your knowledge, time and respect with minimal compensation or little verbal gratitude.
I would do this job for free if I could afford to but I can't and I am now pondering firing my boss.
What is your oppinion?
:soapbox:
 
I hear all of you!
May I ask this question as an employee.
When is it time to fire the boss?
When you have worked your bloomin arse off every holiday for the past however many years?
And you have given your knowledge, time and respect with minimal compensation or little verbal gratitude.
I would do this job for free if I could afford to but I can't and I am now pondering firing my boss.
What is your oppinion?
:soapbox:


First, no matter how much I love my job, no matter how well compensated I am, I would never ever work for free. ;)

That being said, why are you still there? It's unlikely your boss will ever change. It's up to you to change the venue for yourself. Some "bosses" (and employees) just suck. They suck in their personal lives and in their professional lives. It's not up to you or me to try to change that. Nor is it up to you to continue to be the victim in their work day.

On the other hand, sometimes we employees carry a view of being indispensible and worth our weight in platinum... neither of which can be entirely true.

I know I'm really good at what I do (I've been told). I also know that I can be replaced (not too easily I hope). Those are the realities of working for someone.

To be honest, experience (yes age too) has taught me to understand my own personal value and strive to better that. It's nice to hear others say it, but how I feel about my work (and who I am) is even more important... and it's something I can count on.

So, while looking for other employment, work on your inner confidence... that's a great selling point for every individual. Take courses on building your personal skill set.

I am short, but believe me, I stand tall among my peers and one of the best days in my working life was the day I fired my last "boss".

V
 
Sometimes timing is uncanny. :)

V

TALLAHASSEE, Fla. (AP) - For most people, it's back to work Tuesday after a holiday weekend with family and friends.

And for many, a new study shows, it will be under a bad boss.

Nearly two of five bosses don't keep their word and more than one-quarter bad mouth those they supervise to co-workers, a Florida State University study shows.

And those all-too-common poor managers create plenty of problems for companies as well, leading to poor morale, less production and higher turnover.

"They say that employees don't leave their job or company, they leave their boss," said Wayne Hochwarter, an associate professor of management in the College of Business at Florida State University, who joined with two doctoral students at the school to survey more than 700 people working in a variety of jobs about how their bosses treat them.

"No abuse should be taken lightly, especially in situations where it becomes a criminal act," said Hochwarter.

Employees stuck in an abusive relationship experienced more exhaustion, job tension, nervousness, depressed moods and mistrust, the researchers found. They found a good working environment is often more important than pay and it's no coincidence poor morale leads to lower production.

"They (employees) were less likely to take on additional tasks, such as working longer or on weekends and were generally less satisfied with their job," the study found.

"Also, employees were more likely to leave if involved in an abusive relationship, than if dissatisfied with pay."

The results of the study are scheduled for publication in the Fall 2007 issue of The Leadership Quarterly, a journal read by consultants, managers and executives.

The findings include:

-39 per cent of workers said their supervisor failed to keep promises.

-37 per cent said their supervisor failed to give credit when due.

-31 per cent said their supervisor gave them the "silent treatment" in the last year.

-27 per cent said their supervisor made negative comments about them to other employees or managers.

-24 per cent said their supervisor invaded their privacy.

-23 per cent said their supervisor blamed others to cover up mistakes or to minimize embarrassment.

Workers in bad situations should remain optimistic, Hochwarter said.

"It is important to stay positive, even when you get irritated or discouraged, because few subordinate-supervisor relationships last forever," he said.

"You want the next boss to know what you can do for the company."

And workers should know where to turn if they feel threatened, harassed or discriminated against, whether it is the company's grievance committee or finding formal representation outside the employer.

"Others know who the bullies are at work," Hochwarter said.

"They likely have a history of mistreating others."

Hochwarter also recommended some methods to minimize the harm caused by an abusive supervisor.

"The first is to stay visible at work," he said.

"Hiding can be detrimental to your career, especially when it keeps others in the company from noticing your talent and contributions."

The survey was conducted by mail. Workers surveyed included men and women of various ages and races in the service industry and manufacturing, from companies large and small, Hochwarter said.
 
US WEE BEES deserve a LIFE TOO!

Happy New Year John....
I agree with all you said, except the above...we're not open on Sundays! <period>We were even closed Christmas Eve this year for the first time and honestly more customers said "Good for YOU!" than I ever expected...not one complaint.We're human too, and we deserve a life as well!

And a very Happy New Year to YOU TOO Mark!

And, YES, I do agree with you on the subject of florists being HUMAN and deserved of having a LIFE too!

Fact is that, we too are no longer OPEN on a SUNDAY for the same reasons you are.

Only exception to that rule is for wedding, funeral, or party work which has been PRE-BOOKED. And then, it's only to come in to make those deliveries.

Anyway, I believe in telling them UP FRONT rule number one.

After which, and if we're lucky enough to process enough of the HOLIDAY ORDERS or pre-arrangments and cleaning, it's only then (Saturday at closing) that I tell the folks, they've done a great job, we're now in good shape, and NO, they don't have to work on a Sunday.

I believe in keeping all my options OPEN and if, per chance, things work out, they wind up getting a pleasant surprise.

Sadly, the consumer's level of PROCRASTINATION regarding ACTING ON THEIR NEEDS by placing their orders early, is at the LOWEST LEVEL we've witnessed, in the past 38 years.

I'm afraid since VD DAY falls on a Wednesday this year, and while it will be GOOD FOR WEE FLORISTS, we might be forced to work that Sunday before just to keep up.
 
I'm with Clay on this one!

ATTITUDE. This is the quality we hold most dear. A positive and happy attitude is not something we request from employees but rather something we absolutely require of employees.
 
Victoria,
Thank you very much for the words of wisdom!
I too am short but very tall among my peers!
Here is my problem...
I live in a very rural area between two metropolitan cities that are too far to commute to on a daily basis. The shop that I have worked for the last 9 years with the current owner the last three years is close to my home and I have helped it become what it is today. It is beautiful and in the last three years has made enough money to purchase another shop in a nearby town.
I do plan on having a talk with the owner and let her know what I am contemplating.
If things do not work out I plan on freelancing. It might be possible to make the same money a few days a week in the big city?
Or I may start planning opening my own shop at the resort Lake where I live.
Thanks again!:hug:
First, no matter how much I love my job, no matter how well compensated I am, I would never ever work for free. ;)

That being said, why are you still there? It's unlikely your boss will ever change. It's up to you to change the venue for yourself. Some "bosses" (and employees) just suck. They suck in their personal lives and in their professional lives. It's not up to you or me to try to change that. Nor is it up to you to continue to be the victim in their work day.

On the other hand, sometimes we employees carry a view of being indispensible and worth our weight in platinum... neither of which can be entirely true.

I know I'm really good at what I do (I've been told). I also know that I can be replaced (not too easily I hope). Those are the realities of working for someone.

To be honest, experience (yes age too) has taught me to understand my own personal value and strive to better that. It's nice to hear others say it, but how I feel about my work (and who I am) is even more important... and it's something I can count on.

So, while looking for other employment, work on your inner confidence... that's a great selling point for every individual. Take courses on building your personal skill set.

I am short, but believe me, I stand tall among my peers and one of the best days in my working life was the day I fired my last "boss".

V
 
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