Attention Bloomnet representatives

[Flowerchatter03]

When a florist cancels and/or refuses and order and specifically tells you that they do not have the flowers to fill the order that means that the order has been cancelled (refused). Cancelled meaning that the florist is not going to fill the order. Specifically because they don't have the flowers.

Once that has happened, your computer system changes the order from an active order to an inactive order. Are you with me so far? If not, please re-read before continuing......

Please stop wasting the florists time and paper sending messages on orders that are inactive. Inactive means that the order is no longer active to that particular florist. Even more specificallly, if the florist were to fill the order, they would be filling it for free because "it is not an active order" and, therefore, won't be paid for that arrangement.

I don't know if this is an oversite in training your employees or if it is a deliberate attempt to get an order filled for free. I will give you the benefit of the doubt that it is a training issue.

This situation only makes YOUR customer even more angry because you are not communicating with them that the particular selection is not available in the area of delivery and it is not getting forwarded to someone who might be able to fill the order.

I am posting this to help you (and the florists) to stop wasting all this energy on an order that is no longer valid as is. Please ask your csr's to read all the notes on an order before sending yet another message on an order that will never be filled. Why? Because it is INACTIVE.

As a florist, this situation is most frustrating. As a stockholder in your company, I find this practice alarming.

 

[Seasonals]

They're all the same. Just Flowers called me 11 "ELEVEN" times on Monday with the same order. I didn't have it the first time and I didn't have it the eleventh time. Teleflora really needs to do something about them.

 

[lori042499]

This holiday was such a breeze for me...no 800-flowers to deal with...and just told the just flowers people every time they called I don't fill your stuff and hung up, no stress, no problems...had one complaint and it was my drivers fault...

I did have 2000.00 less dollars in orders, but my own customers bought what I had, appreciated it and got their deliveries on time and big thank yous and gushes from mom...now isn't that what we all signed on for in this biz...

 

[mperry]

Ah yes I too had no 800 flowers orders as we refused them all for some time. No filling of order gather orders. Our website orders were way up. It was a better holiday less stress and yet more orders. Something to consider

 

[nanvireega]

This time last year I couldn't have logged on to check my email... let alone have had a break to check FB or FlowerChat AT ALL!! It was horendous!!!

Best decision we ever made: No more 800-flowers, not more FTD, no more JustFlowers, no more Teleflroa.com!!!

I was able to answer every call from every customer - the first time they called - and take & deliver every order straight through 2pm on sunday afternoon!!!

It was all about OUR customers and it was wonderful ...and we were up across the board because of it!!!!

BTW: NONE of them read the notes in the order! And you can BET that, no matter what, they are telling the customer that "INSERT YOUR SHOP NAME HERE" screwed the entire order up... they area really, really good at name dropping when they are trying to delfect blame!