Here's the situation. I had a woman come in this morning and place an order going to North Dakota. She stayed and chatted (sigh) about what a wonderful woman the recipient is and about how dreadful it is for the son who is so devoted to his mother.
I called the florist to make sure they had a pink cyclamen, and then sent it out FSN.
FSN called me back and said the florist called them to say the woman had died.
After a whole lot more calling and sleuthing, I finally found out what funeral home, called them, just to learn that the woman has been cremated already and the family has picked up her ashes and are doing some private service of which they have no info.
I had thought I could just re-route the plant to the funeral service but not so. Now I have to call my customer and I really don't know what to say. I certainly will refund her money, although I have made two long-distance phone calls on her behalf. I just don't know how to say the recipient is dead.
Suggestions?
I called the florist to make sure they had a pink cyclamen, and then sent it out FSN.
FSN called me back and said the florist called them to say the woman had died.
After a whole lot more calling and sleuthing, I finally found out what funeral home, called them, just to learn that the woman has been cremated already and the family has picked up her ashes and are doing some private service of which they have no info.
I had thought I could just re-route the plant to the funeral service but not so. Now I have to call my customer and I really don't know what to say. I certainly will refund her money, although I have made two long-distance phone calls on her behalf. I just don't know how to say the recipient is dead.
Suggestions?
