Blooms Today Makes the News

[CHR]

Blooms Today made the news Mother's Day week....

For Getting and 'F' Rating from the BBB.

Reported by: John Matarese

Many of us are planning to buy Mom flowers for Mothers Day. Or we may be sending flowers in the coming months for a birthday or other occasion.

But before you place your order, we have a warning from the Better Business Bureau about one online florist.

The BBB has more than 150 complaints about a floral website called Blooms Today, also known as Flowers Today.

Why so Many Complaints?

Most complaints do not concern the quality of flowers. Online reviews say the flowers are arranged by local florists, and generally are very good.

Rather, most complaints concern Bloom's Today's 50% discount program. The site often offers you a 50% discount on your purchase, if you click on a box.

But online complaint boards and forums are filled with complaints that point out if you say "yes" to the discount (a natural response), you inadvertently join a rewards club that costs $10 a month, or $120 dollars a year.

So the BBB of Washington, DC gives Blooms Today (aka Flowers Today) an F rating.

As always, don't waste your money. I'm John Matarese.

Ran across the article while perusing the many, complaints left over the last couple days on flowercomplaint.com . I can't imagine how Mac is keeping up with the volume over there.

In most of the cases, the orders were placed later during the holiday and then weren't delivered. The OGs continued to sell with a clear policy on how they deal with non-deliveries (give a discount and then send on Monday.) They would rather capture the sale with little or no chance of the specific item being delivered than have a consumer go elsewhere and get the flowers on time with the promised product.

It's outrageous and gives the entire industry a black eye.

 

[duanermb]

I see that FTD.com is still A+

Wow, social media is really proving to be difficult for these guys.

http://twitter.com/Teleflora
http://twitter.com/1800flowers

Good for the consumer that there is visibility on this, bad for them, as they will likely have higher than normal compensation costs.

 

[BOSS]

In most of the cases, the orders were placed later during the holiday and then weren't delivered. The OGs continued to sell with a clear policy on how they deal with non-deliveries (give a discount and then send on Monday.) They would rather capture the sale with little or no chance of the specific item being delivered than have a consumer go elsewhere and get the flowers on time with the promised product.

It's outrageous and gives the entire industry a black eye.

One can also assume that BloomsTomorrow told the consumer the name of the shop they *tried* to go through, and blamed it on the shop. Another good reason to distance your shop from the BIG3~!

 

[lori042499]

I guess social media is the thing that might just educate the masses on the plight of the local florist and the consumer warning brigade...things could change even faster now than ever expected...I feel good things are ahead for all us locals...I mean even 800-flowers is trying harder today to look and feel like a local shop...

 

[BOSS]

BOSS's Quote of the day!

I guess social media is the thing that might just educate the masses on the plight of the local florist and the consumer warning brigade...things could change even faster now than ever expected...I feel good things are ahead for all us locals...

I agree....

 

[anytimeflowers]

Blooms Today made the news Mother's Day week....


It's outrageous and gives the entire industry a black eye.

Many, many consumers do not even realize that Bloomstoady is an og, because they masquerade as a local florist talking about how long they have been in business. You have to read deep in order to realize that they are on the east coast.

And yes, when I was a filler fool, even when I had rejected an order, THREE TIMES, I would STILL get an agitated caller saying they were given my number to call and complain about non-delivery! The poor consumer is left in complete confusion, and I wasted even more of my precious time trying to help someone who more than likely THOUGHT they were ordering from a florist right in my city.

They give us all TWO black eyes and a pita besides. This is one company that should be taken down.

 

[lori042499]

I think for the most part bloomstoday is one of the most offensive companies..I won over 3 customer in one week after letting them know where they went wrong, but not until after there was a complaint on something i sent out..I learned real quick to tell them where to go...They were one of the first OGs i had started refusing orders from 4 years ago...my favorite is the fact that they charge for priority delivery and never ever pass it on to the sending florist and they charge for a hand written card, but don't pass that on either..

 

[Carrieann]

When they call our shop I ask them why they can't deliver it themselves, of course this always confuses the poor person on the other line, but when I tell them they are in MY local phone book advertising as a LOCAL florist so there shouldn't be any reason I should be designing and delivering their orders I either get someone who gets my sarcasm or someone who thinks they need to explain "the system" to me. It is funny at times, if I have the time to go through it all. At holidays I just tell them, nope and move on. But when there is more time, I like to have a little more fun with them before telling them no way.

 

[Rhonda]

When they call our shop I ask them why they can't deliver it themselves, of course this always confuses the poor person on the other line, but when I tell them they are in MY local phone book advertising as a LOCAL florist so there shouldn't be any reason I should be designing and delivering their orders I either get someone who gets my sarcasm or someone who thinks they need to explain "the system" to me. It is funny at times, if I have the time to go through it all. At holidays I just tell them, nope and move on. But when there is more time, I like to have a little more fun with them before telling them no way.

Oh, this is so my phone conversation....problem is the "work at home" Moms don't have a clue (but a few more do now!)

 

[lori042499]

Yesterday I had from you flowers call at 4:30 pm... pretending to be a local customer...I could hear the call center in the background and knew it was an og of some sort...She got pissy when I would deliver for a local customer and not them, I had to explain that I will never ever deliver for them, ever not if it was 6 in the morning with all day and 400.00 not at 4:30 at night for a budvase, never...She had said that it wasn't their fault that they sent this order out in the morning and they were having trouble placing it...too bad, so sad, get a fricken clue that your time is just about done in this world, florists are smartening up, Yay!!!!