So many people find us from our website which is done by FTD and they give me the NAME of a bouquet but, they failed to look at the NUMBER. I have no idea what they are looking at without spending a lot of extra time going on the Internet and looking at what they are looking at to find the number, blah blah blah. Why doesn't FTD put the names in the selection guide now like they are on the Internet since they started the whole "bouquet name" thing. I guess it would still not help find it in the selection guide any faster even if you have the name since it is in numerical order now that I think of it.
Well, another side of this same gripe. I receive way too many TF orders with bouquet names in the first choice field. I have no idea where these names come from. I questioned one order at Christmas that had two items on one order. Second item was named, "Tasty Treats". This sounded an alarm. I asked what this was and they sent back that it is a fruit basket with goodies. How in the world do they expect me to just KNOW that. Where has all the common sense gone?
I suspect lots of the problems I see in the first choice description field are computer programmed to say such and such. But a computer is programmed by a human, right? Common sense once again is called for.
We do everything manually, by hand, the long way, personally, get the picture? I add many personal and uplifting comments in "special instructions" and I mistakenly assumed in the past many years that a warm hearted human would be reading my ENTIRE order and taking as good care of it as I do of theirs. I since then fell into the real world.
I am still dumfounded when I get a first description that says such things as:
bouquet
spray
basket
etc.
Bouquet, spray, and basket have as many meanings as there are flower shops in the world pretty much.
Same as the word nice: Now you tell me what nice means to you. I ask every customer that uses the word nice to describe what they mean by nice until I have a definite grasp what they really expect and envision. This has saved many potential problems.
Any comments?
Well, another side of this same gripe. I receive way too many TF orders with bouquet names in the first choice field. I have no idea where these names come from. I questioned one order at Christmas that had two items on one order. Second item was named, "Tasty Treats". This sounded an alarm. I asked what this was and they sent back that it is a fruit basket with goodies. How in the world do they expect me to just KNOW that. Where has all the common sense gone?
I suspect lots of the problems I see in the first choice description field are computer programmed to say such and such. But a computer is programmed by a human, right? Common sense once again is called for.
We do everything manually, by hand, the long way, personally, get the picture? I add many personal and uplifting comments in "special instructions" and I mistakenly assumed in the past many years that a warm hearted human would be reading my ENTIRE order and taking as good care of it as I do of theirs. I since then fell into the real world.
I am still dumfounded when I get a first description that says such things as:
bouquet
spray
basket
etc.
Bouquet, spray, and basket have as many meanings as there are flower shops in the world pretty much.
Same as the word nice: Now you tell me what nice means to you. I ask every customer that uses the word nice to describe what they mean by nice until I have a definite grasp what they really expect and envision. This has saved many potential problems.
Any comments?
