Delayed response update

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bloomz

bloomz

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Nov 12, 2002
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I still think it needs a couple more tweaks, but they seem to be refining it.

Delayed Response Program Update:
Since the FTD Delayed Response Program's launch on June 1, we have received positive feedback from florists and the industry. We listened to you! FTD is pleased to share some updates to the program and comments from your fellow florists about this ground-breaking program.

Updates to the Delayed Response Program are effective in the August Clearinghouse Statement.

Business Hours
Standard business hours will now start at 9 a.m. (local florist time) Monday - Friday9 a.m. - 5 p.m.Saturday - Sunday9 a.m. - 1 p.m. (Sunday only if shop is coded to be open)Federal Holidays (Click here for a list of holidays)
The FTD Delayed Response Program will not be applicable for specified federal holidays.

The program is being applauded by florists who want to protect the industry - read more here!
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Yes I carefully chose that word CONCEPT.

I've spoken to them several times about the changes I believe HAVE to be made to keep it viable and not backfire.

Bigted said:
You know my feelings on this. Bad, bad, bad. Florists that sit on orders should be dealt with, but this isn't the answer.
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What would you propose to deal with them Ted? It has to hurt you too.
 
I think the program is a great step forward. It should push many more florists to leave FTD.

If you are paying attention to FTD's membership numbers, they are falling at a rate that if it continues, FTD will cease to exists in about 3 to 4 years. I have talked to florists who say FTD's coverage is getting thin in many locations. If their actions keep pushing more to leave, FTD itself will be a moot point because the whole point of a wire service is to be able to send and if there is no one there to send to, then bingo, useless. Using a stick to solve a problem is not the answer.
 
Yesterday I sent an order to the neighboring town at 12:45.

At 4:45 he called to tell us he wasn't going there that day.

I asked them to reject it.

It's now the next day, hasn't been rejected yet. I called them today and was told the computer operator wasn't in yet, but they will reject when she gets there.

Whaddya think, should I send a cancel or wait for the reject and the double the $44.95 value of the order?

I'm delivering it myself in a few minutes, by the way. It's already loaded in my car.
 
Well, you asked them to reject it and they did'nt. They called hours after you sent the order to tell you it could'nt be delivered. Thats BS.
So I say, whatever costs you less. I wonder if they would have treated a direct order from the customer this poorly. Ya'll see why I don't want to send out orders????
 
JB...do you "think' overseas ReTrans should be part of this program??....they've screwed up ANOTHER one of my orders......:wallhead:
 
They finally rejected at 1:38 today - by that time I had already delivered it myself.

They're in for a $90 lesson and I don't mind - this is a prime example of non-professional order handling. "The computer person hasn't come in yet" - a day late! If you don't have somebody to run your computer you shouldn't have one!!!

Mikey I don't see why OS retrans shouldn't be part of it, tho I don't see them doing that.

I've been told Teleflora has a highly superior retrans department by the way.
 
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bloomz said:
Mikey I don't see why OS retrans shouldn't be part of it, tho I don't see them doing that.

I've been told Teleflora has a highly superior retrans department by the way.
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Considering that we used to be HUGE international senders in the old days...

I gotta agree with the Teleflora comment!

There is no such thing as having a repeat international customer, because so many get "sqwued" up.

:tread:
 
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