Dove Plus upgrade. Are there hidden charges?

[lil_goldie]

TF called up wanting to upgrade us from Dove to Dove Plus.
I kept asking about fees, etc.
The salesman said there would be no change.
Is this true? Has anyone switched and now has more $$ taken out?

 

[Victoria]

Chantelle, there are always fees sooner or later.

V

 

[Knife's Wife]

Chantelle,
I was going to ask this same question. From what I understand when it first came out there was not increase to switch over. I did not switch at the time because everyone hear complained about the poor performance and unreliability of it. so I would like to add to your question... Is it reliable and/or any faster or better? Another question I have is if my internet provided goes down ( it has had a few outages) will TF know this right away and call orders to us? or will it just forward on automatically?

Joan

 

[lil_goldie]

I just updated today. So far I've been on with tech support trying to resolve some issues.
It seems like there are no extra charges so far. General Messages cost $1, inquiry messages are free.
No Idea what they were before.
So I'll keep you updated with what is new. Kind of interesting changes.
You can access the recipes for TF products right on the dove plus, so you don't have to keep pulling out web books
Great if you sell a lot from your TF website

 

[Flowerchatter03]

Are you sure that this is a switch from Dove to DovePlus or just an upgrade of the Dove from "whatever point something" to "whatever point something else"? Like from 2.5 to 3.5.

 

[conchandler]

We were a beta shop for Dove Plus, seems like two years ago now. But we would never go back to dial-up. This is something they should have done 5-6 years ago IMO. It's got a lot to offer, like being able to view recipes, and better order reporting. No extra fees I know of.

 

[lil_goldie]

Are you sure that this is a switch from Dove to DovePlus or just an upgrade of the Dove from "whatever point something" to "whatever point something else"? Like from 2.5 to 3.5.

Definately Dove Plus

 

[Flowerchatter03]

I'm a little confused. We have the Dove (not the plus) and we don't use dialup. We also have the ability to view the recipies and such. It was implimented when they upgraded the point system. We just had another upgrade today.

I have a friend who purchased the Doveplus and he has a lot more features like the marketing module and other things that are an add on for much $$$$.

Our upgrade today added the ability to have COD items and a few other things. There was no charge for this service.

 

[CHR]

IIRC last yearTF was charging $10 less per month for Dove Plus than for dial-up Dove. You'll also save by being able to get rid of a dedicated phone line for the old dial-up.

 

[Hal Conklin]

TF called up wanting to upgrade us from Dove to Dove Plus.
I kept asking about fees, etc.
The salesman said there would be no change.
Is this true? Has anyone switched and now has more $$ taken out?

Isn't there always hidden charges with Wire Service Technology ?

 

[NicoleAtTF]

Too many Doves!

Okay, so I noticed a little confusion, and we've realized internally that using the name 'Dove' on lots of products might be the source. Here's a little clarification that Danielle in Tech communications gave me:
There are 3 things you seem to be discussing here. 1) is 'legacy' Dove. It's software on a desktop computer used to send/receive orders. It uses dial-up and needs a phoneline to work.
2) is DovePlus. It's web-based software to replace 'legacy' Dove. It's also used to send/receive orders, but now also allows you to look at recipes, etc, too.
3) is Dove Point-of-Sale (POS). This is much more than the other two because while it can send/receive orders from the network, it also has accounting capabilities, customer management capabilities (your database of customers), etc.

To change from 'legacy' to DovePlus, there's no cost. To upgrade to a full POS, that's when you run into added expenses.

We know initially there were complaints about the speed of DovePlus (I know someone already referenced that but wasn't smart enough to note who before writing this ) - we've made enhancements and don't hear about that as an issue with much frequency anymore. (I say it that way because with computers, someone always thinks things should go faster.)

Does that offer any clarity? I can also talk about the benefits of DovePlus if you want... It's true, though, that moving to DovePlus doesn't cost extra AND allows you to drop a phone-line (thus actually SAVING you money).

 

[Flowerchatter03]

Nicole, thanks for the clarification! We have the Dove POS system which is why I was confused about all the other stuff. Nice features on the 5.0 version!