Emails for FTD rep and regional manager

Rhonda

Rhonda

Well-Known Member
Nov 1, 2002
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Millinocket
www.millinocketflorist.com
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Maine
Anyone have access to NE region FTD rep Scott Williams and Jim Weedon email addresses?? I've been on the phone to member services and tech support who want to "fix" my merc direct NOT...
Want to get this taken care of and no one is listening at headquarters to get the merc direct icon GONE from the book and to stop the automated calls (as well as the stupid legacy fee, considering NO ONE ever made mention of merc 5.0? - Tech services says "you should have received a general message" - well DOH... I have no merc")
I know they are usually their name @ftdi.com but not sure of the specifics. BTW, not in the books or online that I could find..hiding??
 
I have found it a waste of time talking to any peon at FTD or Teleflora with a serious issue, I now just call the main number and ask to speak to the office of the highest level person in the building, I have spoken with several VP's at both,trust me they don't like getting these calls and things get done pretty quickly, if you can't get to them directly, their assistants are almost as good tell them whats going on and I have had good sucess getting thing done. Good luck
 
You've got part of it right!

It IS a waste of time talking to them.<period!
 
Well, let's see, email to FBC (no reply), email to his boss (no reply), email to Technology Rep (no reply).......... Spoke with a supervisor at .com?? They are now calling orders through not trying to merc them. Oh well, one thing at a time
 
If the proverbial shoes was on the other foot and WE didn't reply to a Wire Service requirement very promptly - say 2 hours which is what FTD gives florist in which to accept or reject an order - we're derided as useless, un-professional, shouldn't be in business. But when they do it to us, the Wires have excuses up the creek to put it politely.

Getting back to customers, vendors, anyone, is not only good business but it is polite.
 
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I'm afraid that the person who has "control" over my CC fees/rebate IS a vice president. There was no reply to a certified letter sent on May 10. The FBC who was in a few weeks ago asked for a copy of that letter, saying that he would go through someone else to get action. He was also to revisit me in two weeks. I haven't seen or heard from him since. The loss to me (and gain to them) is between $150 and $200 per month.
 
Tom said:
I'm afraid that the person who has "control" over my CC fees/rebate IS a vice president. There was no reply to a certified letter sent on May 10. The FBC who was in a few weeks ago asked for a copy of that letter, saying that he would go through someone else to get action. He was also to revisit me in two weeks. I haven't seen or heard from him since. The loss to me (and gain to them) is between $150 and $200 per month.
Click to expand...

as long as you have "proof" that the letter was certified, and a proper sign for notice was sent, the tracking number WILL certify that you are now done with them!
 
I have proof that the letter was received, but my letter was not to terminate membership. My letter was to get them to honor their contracted credit card rate, credit card transaction rate, and rebate. Proof of receipt apparently means nothing until we move to a legal arena. It would be nice to not have to go that route.
 
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