I was online Sunday night purchasing a couple of items from newegg.com. I was logged in and I had the items in my cart. I reviewed the order and when I clicked to proceed with checkout, the price on one of the items raised $5.00. The sale price of the item was to end on Monday, but it was not Monday on the west coast yet and I already had passed the first stage of checkout when the price raised. I canceled the order.
I e-mailed them since live chat was not going and called when I didn't get a response on Monday mid-day. Ed told me to go ahead and place the order and e-mail him with the order info and he would credit my account. I did that. Newegg sent me an invoice announcing that the items had been shipped and I noticed that my $5.00 was not credited. Check my bank account - no $5.00. I thought Ed was to take of it? Well, on Tuesday I received this e-mail from Ed:
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Dear Jason Strandberg,
Thank you for contacting Newegg and allowing us to serve you!
We truly strive to ensure that all our customers are completely satisfied with each and every purchase at Newegg. Thus, your praise and commendation is a pleasant indicator that we have achieved this goal.
If you would like to take a moment and share your valuable feedback with other online shoppers, may we suggest the following site:
Reseller Ratings - http://www.resellerratings.com/seller2121.html
Once you have submitted your review, please reply to this email with your alias used, so we may thank you appropriately.
We truly appreciate your time and cooperation.
Sincerely,
Ed xxxxxx (please name me specifically so my supervisors can credit me)
Newegg Customer Support
--"Once you know, you Newegg!"
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I wonder if I'll get my 5 bucks back if I don't play the extortion game. I know it's only 5 bucks, but it used to be my 5 bucks.
Ahhh...The customer service...
I e-mailed them since live chat was not going and called when I didn't get a response on Monday mid-day. Ed told me to go ahead and place the order and e-mail him with the order info and he would credit my account. I did that. Newegg sent me an invoice announcing that the items had been shipped and I noticed that my $5.00 was not credited. Check my bank account - no $5.00. I thought Ed was to take of it? Well, on Tuesday I received this e-mail from Ed:
----------------------
Dear Jason Strandberg,
Thank you for contacting Newegg and allowing us to serve you!
We truly strive to ensure that all our customers are completely satisfied with each and every purchase at Newegg. Thus, your praise and commendation is a pleasant indicator that we have achieved this goal.
If you would like to take a moment and share your valuable feedback with other online shoppers, may we suggest the following site:
Reseller Ratings - http://www.resellerratings.com/seller2121.html
Once you have submitted your review, please reply to this email with your alias used, so we may thank you appropriately.
We truly appreciate your time and cooperation.
Sincerely,
Ed xxxxxx (please name me specifically so my supervisors can credit me)
Newegg Customer Support
--"Once you know, you Newegg!"
--------------------------------
I wonder if I'll get my 5 bucks back if I don't play the extortion game. I know it's only 5 bucks, but it used to be my 5 bucks.
Ahhh...The customer service...
