file under rediculous

[lori042499]

Not that I would fill this, but for the money I was tempted...

I get this order from TF.COM...a funeral heart going to the home, strike one!

The card message is all kinds of effed up, strike 2!

The phone number is kind of funny so added to the other things I am completely suspicious, strike 3!

I call TF and ask them about the order, I know alot of work for an order I have no intention on filling..They have no idea and want to call and ask the sender if they intended on sending the funeral heart to the home..I say, shouldn't this have been dealt with before sending it along to a florist?...They ask why? I say because you as a company have one chance to get this person's order right and you just send this rediculous order out for anyone to fill as is...This could be a problem right from the get go...one I have no intentions of my name being on..She says to me...well they ordered on the internet so we couldn't ask any questions...I call dumbasses on TF...This is why I have stopped filling for them and my membership is useless...If your people cannot take and police internet orders and fix the mistakes before sending them off to the florists who's name is on it, STOP TAKING THE @@@@ ORDERS.....ok done, back to work...

Rebuilding TF's stupid computer, a week of my life I will never get back!!!!

 

[Kristine]

we got an order like this before. An open heart wreath sent to the home. Found out that the sender was from Germany and it is/was common for this type of tribute to be sent to hang on the door of the family home. The card message on that one was goofy also and we decided that the translation was suspect. (so I called my German brother in law to translate )

We called the family and asked them what would be their preference - they requested to deliver to the FH with an easel.

 

[concord]

Lori, Just think how great it will be when you quit the wire service and don't have to deal with the horse #*@!

 

[lori042499]

Right this is my point exactly...for my website if someone orders something off, I call them and ask a few questions and suggest the proper customs be followed and not to send items meant for a funeral home to the home...

for the 12 bucks that TF gets for their service/delivery charge, shouldn't they be policing their orders before sending them onto the florist, why should I have to catch these mistakes and then wonder if it is right or wrong, it leaves me feeling like I cannot trust their info and wouldn't want my name associated with the order..They get PAID to get the order details correct before it gets sent onto the florist....anything hokey should be starightened out before it is sent on, but automation sits that crap right in the laps of the already overworked and underpaid filler florist and this is where the problems lie, the florist doesn't feel like it is their job to do the extra work so they either fill(stupidly) and risk their rep, product and time or reject and let it bounce around until it is too late and TF has to deal with it...

I just think that the responsibility is on the sending florist to get the info as correct as they can before sending it out because it is their customer, it is their order, they own the info and they were paid to do this...The filling florist then can focus all their energy on filling the order and pleasing the recipient if they so choose...especially in these days of OGing, if you're gonna get paid to take the orders take them right and mean it instead of putting the extra burden on the filling shop, maybe it might alleviate some of the black eyes on our industry...TAKE RESPONSIBILITY AT POS!!!! I get just as peeved when a fellow florist sends me these rediculous types of orders and sound clueless when called for more info as to customs in their own country..

 

[Mikey the Flower Guy]

we got an order like this before. An open heart wreath sent to the home. Found out that the sender was from Germany and it is/was common for this type of tribute to be sent to hang on the door of the family home. The card message on that one was goofy also and we decided that the translation was suspect. (so I called my German brother in law to translate )

We called the family and asked them what would be their preference - they requested to deliver to the FH with an easel.

I'm with Kristine on this one......this "request" is NOT at all unusual in Europe, and most times, a "translation" software is used to rework the message!
We get these many times, and it takes a simple call to the "recips" to sort things out, and we have often been "helped" with translation, by the recips themselves!!
TF has little "control" over web based orders, and IF you leave them, they'll have NO CONTROL!!