Our small local flower shop decided to swtich off of our Teleflora website in Nov of last year. After talking to FSN, we decided we liked the price and the arrangments that they use. We immediately noticed our ecommerce order drop off and couldn't figure out what happened. After we did a bit of research we found out about the $4.99 service fee they were charging our customers. (I should have read through posts here first). When i called i got their standard response - the service fee is non-negototiable, and they were sure that was not what the problem was with our ecommerce orders.
In January we looked over our books and noticed that we had lost over $5000 worth of credit card orders in the month of Dec between 2009 and 2010. We decided it was time to switch off of their website. When we called to tell them we were leaving, they told me that they were going to buy a domain, link it to our website and when it started out-performing our stores website they implied they would sell the new domain to a competing flower shop. They continued to tell me that we were making a mistake and it would be the downfall of our buisness. They also tried to tell me that Google would kick us off of the internet because they had claimed our Google name with the FSN website and now were were switching.
They took our website down on a Friday mornign (9 days before Vday). On Sat morning we get an email from our domain company letting us know that they have successfully transfered the domain to another company. We did not set up the switch, or authorize it. When FSN switched our domain, they took our name off of it as an administrator and we had no way to acess our domain. I tried all weekend to get into it so that i could route the domain to our new site. No luck. Still no website.
When i called monday morning, FSN told me that we "forced" them to take down our site, and it was standard procedure to let go of a domain though a specific domain company. They told me i was rude for questioning them. Again i was told that this was going to be the downfall of our buisness and it was all our fault for daring to swtich off of their website before Valentine's day.
When i asked to speak to a manager i was told the only other person above the person i was talking to was the owner. When i asked for the owner, the person told me that they wouldn't give me that information.
We eventually got our new website up and running, but not until we lost a lot of time and headache fighting for what was ours.
I don't trust FSN. I don't like the way they do buisness. Up until we tried to switch our site, they were very plesant to deal with. But it was like we flipped a swtich when we tired to leave them. I've never been yelled at before for trying to not use a product i had paid money to own.
In January we looked over our books and noticed that we had lost over $5000 worth of credit card orders in the month of Dec between 2009 and 2010. We decided it was time to switch off of their website. When we called to tell them we were leaving, they told me that they were going to buy a domain, link it to our website and when it started out-performing our stores website they implied they would sell the new domain to a competing flower shop. They continued to tell me that we were making a mistake and it would be the downfall of our buisness. They also tried to tell me that Google would kick us off of the internet because they had claimed our Google name with the FSN website and now were were switching.
They took our website down on a Friday mornign (9 days before Vday). On Sat morning we get an email from our domain company letting us know that they have successfully transfered the domain to another company. We did not set up the switch, or authorize it. When FSN switched our domain, they took our name off of it as an administrator and we had no way to acess our domain. I tried all weekend to get into it so that i could route the domain to our new site. No luck. Still no website.
When i called monday morning, FSN told me that we "forced" them to take down our site, and it was standard procedure to let go of a domain though a specific domain company. They told me i was rude for questioning them. Again i was told that this was going to be the downfall of our buisness and it was all our fault for daring to swtich off of their website before Valentine's day.
When i asked to speak to a manager i was told the only other person above the person i was talking to was the owner. When i asked for the owner, the person told me that they wouldn't give me that information.
We eventually got our new website up and running, but not until we lost a lot of time and headache fighting for what was ours.
I don't trust FSN. I don't like the way they do buisness. Up until we tried to switch our site, they were very plesant to deal with. But it was like we flipped a swtich when we tired to leave them. I've never been yelled at before for trying to not use a product i had paid money to own.
