iLocalFlorist.com just recieved this letter...these guys are a major black-eye in our industry.
.I just found your article on Flowers with Gifted Elegance, but your story didn’t go far enough. This is a total scam operation. I ordered flowers last week, thinking I was calling a local florist in Marion , IN. They even told me they were right near the high school! When I asked if they had gerbera daisies in stock, they took a minute on hold and then told me “yes”! Needless to say, the flowers never came, but the charge on my credit card did. When I try to call them they immediately transfer me to “customer service” where no one ever answers or returns a call. When I asked them not to transfer me, they became almost hostile, calling me “fresh” and a host of other derogatory names. And I didn’t even raise my voice—I was just trying to figure out where they were! I’ve been hung up on as well by them. I found several listings of them on rip-off.com, full of many other stories just like mine. They have been taking people’s money and that’s about it. What can I do? Please do a follow-up on this incredible scam.
(signed)