I commend your efforts and hope you can succeed at what you want to do....It will be a hard nut to crack...Please don't just lurk, involve yourself as we do like to hear from all sides..I would,love to hear some WS info, but alas they all sign up and read what we say and then call us whiners and babies because we have problems with the system and have no clue how to solve it short of quitting and letting competition get the orders...
Can you start by letting them know that their WS holiday specials are too much container and not enough flowers for the prices they charge...
Welcome to the community...Lori