FTD celebrates 100 years

Nov 22, 2009
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It was with a modicum of curiosity that I began to read the blurb in the August issue of Florist's Review.

There was an interesting time-line showing the history in the making. It highlights the events through the last century as they pertain to the changes that have come.

What I found most interesting, though, was on the page prior to that time-line.

I could not help but be saddened for those who founded FTD, florists with a forward looking approach to doing business, notably our own Smiths, 94 years. Kudos, Boss!:grovel:

Florists who must have put incredible effort into pitching an idea and getting it off the ground. Building it to one of the most recognizable brands in the world.

And with only a 62% vote in favor of selling and going public, how utterly betrayed they must feel.

But it got me into a different frame of mind than I have been in lately, where I seriously feared for the downfall of the whole industry.

Okay, there have been some major mistakes on our part as an industry, but look at how far we have come, too. We are able to get any type of flower our customers want. Tulips in August? No problem! Lilacs in December? Got it covered!

This article gave me a serious attitude adjustment. There was nothing really profound that touched me, just the fact that we as an industry are able to do a lot of things that might seem out of reach or simply un-heard of.

Somebody, I think my sister, recently told me of a book she read. I don't at all remember who the author is, but the idea is thought-provoking. The premise is to look at something not as a problem to solve, but an opportunity to think of doing something different.

I like to imagine that these forward thinking florists 100 years ago had this type of idea. We can do it again.
 
Linda,
Not only can florists do it again, they are doing it now! Name me another business that takes such good care of their customers.
Florists are, first and foremost, artists. Beyond that, they have a true connection to their customers (and their families).
I can't think of another retail category that offers the level of service, often at a few hour's notice, that good florists offer.
Our job description covers more than design -we are often called upon to be psychologists, hand-holders, psychics, financial managers, problem-solvers, party planners, grief counsellors, stoics, and sometimes, even referees!
The fact that we get to participate in the milestones in our customer's lives is very special; that's the part of the business that I loved, and will miss. To me, customers were like family - even the PITA's ; at the time they were aggravating but were fodder for a good laugh (or cry) once the situation was resolved - they made the job interesting and kept me on my toes.
I hope that the industry can survive and overcome the obstacles and find a way to offer the special service and still remain profitable.
Emily
 
FTD is 100 years old!!......I'm afraid that they, along with other wire services, have exhausted the supply of gullible folks, and just in time, it's NOT such a bad thing!!
Florists have indeed grown up, some have stayed, some have fled, some have had the decision made for them!
Can this euphoria be "achieved" again??....ummmmm, most of us have graduated gullible school, and though I'm STILL a proud FTD member, it's unfortunate, that's it's NOT for the same reasons.
Listen folks, we've been betrayed, plain and simple, and the industry WILL NOT EVER be what it once was, BECAUSE WE, will NEVER again be what we once used to be...gullible!!
 
Linda, I am glad you have had such an epiphany...Life is only as awful as your mind sees it..Every situation has a brite side if you choose to see it..There are possibilites for greatness everywhere if you open your mind to them...Forward thinking is all that is needed to make these things happen...Now if we can get 24000 other florists to get their head out of the sand and start thinking and doing for themselves, then we have a positive movement...change starts with the man in the mirror(Michael Jackson) if you change your attitude on things it will change those around you, positivity is just as catchy as negativity it just takes a little bit more work...but I will tell you, if nothing more than helping yourself, the positivity bug is a good bug to catch, Negativity will drag you down and lead you to places you really don't want to ever be!
 
Linda,
You are so right. At one convention recently I stated that I was part of the reason for the industry being what it was today. In the 1990's5 (I along with many others) voted yes, on selling FTD (a member owned by us) all for the "big fat checks". We then bought class one stock and 5 years later, made more money. We sold ourself out and people like PF and 800 we're laughing at us then and said, "time to move in for the kill they have no idea what they've done". The floral revolution has began..........this weekend at Tenn State (you could hear) people we're ready for a "change".......................The industry we so love so dear, is in danger of being taken by someone we don't love............So, I apologize for my part to all my fellow florists.................for my part.
 
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Rick,

I'm not saying you shouldn't have done it, hindsight and all that. I'm not really assigning blame, but.....consider yourself spanked!

I'm so impressed with the vision of a few florists who struck out and made something out of nothing. An idea that swept the world, same as television, same as internet. Television had a huge negative impact on radio and, weirdly enough, family dynamics. Internet is directly hurting the print AND television industries, as well as the rest of us.

There WILL be something else, Lord I wish I knew what it would be so I could jump on!
 
I'm not sure that selling out was such a bad thing. Associations aren't generally known for being nimble and forward thinking. I wonder how well FTD would be doing without that killer profit motive that drove them the last few years. FTD needed to change just as the world was changing to much more fast paced internet world. Now, I think the time for change is coming again. The wire service model of the last several years seems out of control. It really doesn' t seem to work for any of the relevant parties. Less and less of the consumer's dollar is actually going to flowers, flowershops are paying more and more to get their precious orders and the wire services seem to be having a tougher time making any money and maintaining their growth rates.

I'm not sure what the answer is, but wishing it was the good old days isn't productive.
 
I'm not sure that selling out was such a bad thing. Associations aren't generally known for being nimble and forward thinking. I wonder how well FTD would be doing without that killer profit motive that drove them the last few years. FTD needed to change just as the world was changing to much more fast paced internet world. Now, I think the time for change is coming again. The wire service model of the last several years seems out of control. It really doesn' t seem to work for any of the relevant parties. Less and less of the consumer's dollar is actually going to flowers, flowershops are paying more and more to get their precious orders and the wire services seem to be having a tougher time making any money and maintaining their growth rates.

I agree with Ted on this issue. Buddy was on the Board of Directors when they sold out. At the time, I was not with him and voted not to sell because of the information that was presented to me. After I started dating Buddy, I learned of many things that the owners did not really know. So, now, I think they did what they had to do.

Over the years, I have started to realize that every issue has more than one side and this situation had many sides.....but, I do believe it had to happen.

I miss the gold ole days immensely, but, life changes and we have to adapt.