FTD Job Vent

[BBJ (Big Bad John)]

from someone working for FTD call center

http://www.jobvent.com/reviewDetail.php?ID=47600

 

[FloralFantasies]

Thanks for finding this. And we think the wire services treat their member florist badly!

 

[shannonlovesflowers]

well that was interesting!

 

[aileen_c]

well that was interesting!

It was!!! wow

 

[Knife's Wife]

Wow! Maybe I could put one of my sales girls on a full time phone position to call FTD and pretend they are customers wanting to buy...hmmm just thinking of creative ways to compete.

Joan

 

[bloomz]

That was very good stuff to read. Thanks BBJ for finding that.

I'm hardly a fan of dotcon, but...

Some say Order Gatherers don't have to work hard for their money?

They have their own sets of challenges. How'd you like to try to organize that mess?

 

[lori042499]

This just goes to show you that being a florist from the phone up is a skilled job....There is so much information that you have to know about just to make a sale...from flower choices to funeral home info and hospital protocols, address anomalies, I am sure if there was more proper training and this girl was allowed to stick with it her times would have gotten better, but this is skilled job from the order taking to the order making to the order delivery....and we don't get the credit we deserve for getting hundreds of orders executed in all three steps perfectly...people have no idea how difficult that can be...

For Valentine's day I had 110 deliveries, not one complaint, not on order taking, not on what was made and sent, not on quality, not on delivery....that is very good for me and impresses me, but how many people know that..Nursing homes get awards when they have an incident free year, we should get awards for incident free holidays..

 

[BOSS]

I thought the competitor ads showing up was kind of cool

 

[Excptnl]

This just goes to show you that being a florist from the phone up is a skilled job....There is so much information that you have to know about just to make a sale...from flower choices to funeral home info and hospital protocols, address anomalies, I am sure if there was more proper training and this girl was allowed to stick with it her times would have gotten better, but this is skilled job from the order taking to the order making to the order delivery....and we don't get the credit we deserve for getting hundreds of orders executed in all three steps perfectly...people have no idea how difficult that can be...

For Valentine's day I had 110 deliveries, not one complaint, not on order taking, not on what was made and sent, not on quality, not on delivery....that is very good for me and impresses me, but how many people know that..Nursing homes get awards when they have an incident free year, we should get awards for incident free holidays..

lots of ws like 800 flowers require the you keep your complaints down to less than 1% of your orders. That being said, based on 110 deliveries, 1% would be basically 1 complaint or issue. In my opinion, i think its great that you had no issues on 110 orders, but in reality, you shouldnt.