I should be starting a casket spray but I am so mad I just had to warn all of you against making the same mistake I did by buying a Fugi Finepix F70EXR camera which turned out to be a real lemon. Maybe they do make some good cameras but I will never know since their warranty and customer service are so bad that I would never trust them ever again.I paid $329.00 for the camera so it was not expensive but it was not cheap.
I was talked into this camera by a salesman at London Drugs. I now believe that they are given incentives to sell certain products because the salesman raved about the camera when I bought it but when I went back to say there were problems another salesman told me there are numerous problems with Fugi cameras and that I would have to send it back to Fugi and it would take about 8 to 10 weeks to fix.
I am not going to go into all the details because it would take too long but suffice it to say that from day one there were numerous problems. Calls to the Fugi helpcenter were not returned. Waits online are so long that after half an hour you give up and leave your number for them to call but they don't. Emails are never answered-the list goes on and on.
Finally I did send the camera back to them which was under a supposed warranty. Yesterday I got an email from them saying they were denying the warranty because they found a small scratch on the metal inside of the lens. I took excellent care of the camera and certainly did not scratch it myself.I wouldn't even know how to get inside the lens to scratch it if I wanted to. The scratch they found might explain why from day one the lens constantly froze and the zoom would only work occassionally.They said the camera was unfixable and offered me a "reinstated slightly cosmetically defective" camera to replace it for $180.00 or I could pay them another $25 for them to send my useless camera back. I honestly don't know how they are still in business if this is how they treat their customers. After paying $329.00 for the camera and another $50 for a new battery I bought incase the problems were caused by a defective battery there is no way I would give them one more cent. I called them and after waiting 40 minutes online my call was finally answered. I tried to explain that there was no way I damaged the camera and that it was damaged from day one. I had not even raised my voice and was explaining I even bought another battery and the call was either disconected or they hung up on me. Honestly I have never been treated this way before and just want to warn you all if you are thinking of buying a new camera either for business or personal use stay away from Fugi unless you want to waste your money on a useless piece of junk because if there are any problems they could really care less.
Dianne
I was talked into this camera by a salesman at London Drugs. I now believe that they are given incentives to sell certain products because the salesman raved about the camera when I bought it but when I went back to say there were problems another salesman told me there are numerous problems with Fugi cameras and that I would have to send it back to Fugi and it would take about 8 to 10 weeks to fix.
I am not going to go into all the details because it would take too long but suffice it to say that from day one there were numerous problems. Calls to the Fugi helpcenter were not returned. Waits online are so long that after half an hour you give up and leave your number for them to call but they don't. Emails are never answered-the list goes on and on.
Finally I did send the camera back to them which was under a supposed warranty. Yesterday I got an email from them saying they were denying the warranty because they found a small scratch on the metal inside of the lens. I took excellent care of the camera and certainly did not scratch it myself.I wouldn't even know how to get inside the lens to scratch it if I wanted to. The scratch they found might explain why from day one the lens constantly froze and the zoom would only work occassionally.They said the camera was unfixable and offered me a "reinstated slightly cosmetically defective" camera to replace it for $180.00 or I could pay them another $25 for them to send my useless camera back. I honestly don't know how they are still in business if this is how they treat their customers. After paying $329.00 for the camera and another $50 for a new battery I bought incase the problems were caused by a defective battery there is no way I would give them one more cent. I called them and after waiting 40 minutes online my call was finally answered. I tried to explain that there was no way I damaged the camera and that it was damaged from day one. I had not even raised my voice and was explaining I even bought another battery and the call was either disconected or they hung up on me. Honestly I have never been treated this way before and just want to warn you all if you are thinking of buying a new camera either for business or personal use stay away from Fugi unless you want to waste your money on a useless piece of junk because if there are any problems they could really care less.
Dianne
