I have had an exclusive partnership with my local funeral home for many years now. We set up with Funeral Net if anyone is familiar. For the most part, things work great, although there are many times the funeral home finds themselves taking the orders and faxing them to us. More work, and more ways for mistakes to happen. Either way, any orders generated from the site or faxed orders, I give them a 25% commission off the labor portion of the arrangement price. For instance $100 funeral basket, we figure 55% Retail Floral Product, 45% labor. Of the $45 (labor, container, tape, wire, oasis etc), they receive 25% commission of $11.25. Fair for the customer considering we are not taking the commission off the floral end.
With this in mind, the funeral home is considering partnering up with tributes.com which in turn partners with 1800 Flowers. When they told me this I thought to myself, this won't be good for them, me, or the customer! I am already a 1800 member and see the problems we have with incoming orders from them.
My question is, does anyone have any experience with this program and if so, what are the pro's and cons so I can let the funeral home know this is not the best way.
The way I figure it, any online order goes directly to 1800 flowers, giving them a customer, not me. And I am not even guaranteed I would get the order (unless there is a way for them to direct all web site orders from the funeral home's site to be directed to me), and to top it off, any order as usual that comes through 1800 flowers, I'm paying 1800 flowers a clearinghouse commission and most likely won't even be getting the delivery charge they charge the customer!
If anyone can help me or give me any suggestions, please reply! Help!
I'm also a member of TF to boot! I feel like the amount of money I pay them each month is insane! Unfortunately, I'm only a year in on the new Dove POS and have financing with them for both the Main Store and the Branch Store. What was I thinking?
Ed
)
With this in mind, the funeral home is considering partnering up with tributes.com which in turn partners with 1800 Flowers. When they told me this I thought to myself, this won't be good for them, me, or the customer! I am already a 1800 member and see the problems we have with incoming orders from them.
My question is, does anyone have any experience with this program and if so, what are the pro's and cons so I can let the funeral home know this is not the best way.
The way I figure it, any online order goes directly to 1800 flowers, giving them a customer, not me. And I am not even guaranteed I would get the order (unless there is a way for them to direct all web site orders from the funeral home's site to be directed to me), and to top it off, any order as usual that comes through 1800 flowers, I'm paying 1800 flowers a clearinghouse commission and most likely won't even be getting the delivery charge they charge the customer!
If anyone can help me or give me any suggestions, please reply! Help!
I'm also a member of TF to boot! I feel like the amount of money I pay them each month is insane! Unfortunately, I'm only a year in on the new Dove POS and have financing with them for both the Main Store and the Branch Store. What was I thinking?
Ed
)
