Sometimes it makes me wonder how some florists survive........
Last month sent an order out via teleflora to a florist 30 miles from here, they don't have a Dove so we phoned it out.
Checked our statement and they double billed us, so I gave them a call instead of just sending in an adjustment without giving them a heads up. They told me they would look after it an call Teleflora so I would get a credit on my next statement, I said fine and marked my statement so we would be sure to look for the adjustment on the next statement.
This morning in the mail I received a cheque from the florist with a note on it re: duplicate order..........
Heres the stupid part, the order was for $47.75 so they got at most 37.46 from Teleflora for the duplicate order...........the cheque they sent to me was for......50.00 so they are giving away 12.54
And no this is not a new shop, they have been in business as long as I've owned our shop, and that's 37 years!!
Last month sent an order out via teleflora to a florist 30 miles from here, they don't have a Dove so we phoned it out.
Checked our statement and they double billed us, so I gave them a call instead of just sending in an adjustment without giving them a heads up. They told me they would look after it an call Teleflora so I would get a credit on my next statement, I said fine and marked my statement so we would be sure to look for the adjustment on the next statement.
This morning in the mail I received a cheque from the florist with a note on it re: duplicate order..........
Heres the stupid part, the order was for $47.75 so they got at most 37.46 from Teleflora for the duplicate order...........the cheque they sent to me was for......50.00 so they are giving away 12.54
And no this is not a new shop, they have been in business as long as I've owned our shop, and that's 37 years!!