How could this happen?

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AMB

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Nov 13, 2006
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Marlton
www.bakanasflowers.com
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NJ
Two days ago, we doved out an order for junk food and balloons for a college student's birthday today ($60 order).

At 1:30pm today, the order was rejected because the other shop did not have any snacks. What?!? They held the order 2.5 days before realizing they didn't have product to fill it. How does that happen?

Luckily, we found someone who was happy to fill this order at the last minute. We'll mark this very helpful shop as preferred in our system, and delete the one who almost cost us a customer.

If you found yourself in this situation (no product for an order you'd been holding for two days), what would you do?
 
snacks no problem dollar general? anyone.

but I have had cut flowers on order not show from the flower vender without any notice until the delivery driver appears without them.
 
I bet you anything that this late in the summer, they were hoping for a few cash sales or their bank account to have some cash in it to buy the goods....just waited until the last second to tell you...

Unacceptable at best, but done all the time by the fwoacs.....If I found myself with an order today from 2 days ago like that in the am and couldn't leave to get product or just opened up after a holiday and didn't have access, I would have called and explained the reason for no access or product and then done what ever the florist wanted, reject, waited a day, sent something different....I wouldn't wait until 1:30...at that point I would borrow the money and suck it up, or close the store and walk 10 miles to the grocery rather than make myself look like an ass.
 
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Definitely not acceptable. I had a fruit and flower basket to do - two days notice delivery at noon (17 miles from shop). Delivery girl comes in at 11. I had two days notice... went to the store before I came to work that morning to buy the fruit. Could have picked it up the night before. That is plain old simply lazy or dumb....
 
Eric S said:
Is the inventory just as fresh as a grocery store?

Maybe they just reopened the shop today?
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inventory just a fresh as grocery. I buy all our snacks there.
 
Unfortunately, this happens more than we think. The WS has to get a grip, and not just a fine or a slap on the wrist. They should be suspended. More than 2 times-they're out. You can't run a business like this-too many other people are depending on you to hold up the commitment most of us have made to the WS. We all depend on each other when we send orders.There is absolutely NO excuse. If you can't do it, get out. You shouldn't be in it.
 
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AMB said:
Two days ago, we doved out an order for junk food and balloons for a college student's birthday today ($60 order).

At 1:30pm today, the order was rejected because the other shop did not have any snacks. What?!? They held the order 2.5 days before realizing they didn't have product to fill it. How does that happen?

Luckily, we found someone who was happy to fill this order at the last minute. We'll mark this very helpful shop as preferred in our system, and delete the one who almost cost us a customer.

If you found yourself in this situation (no product for an order you'd been holding for two days), what would you do?
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Totally unprofessional. I would report the incident to Teleflora "Customer Service" or your Tel Rep.

- H.
 
I sent a wire out fruit basket to my old employer...He left it on the steps directly on the sidewalk and whne it wasn't recieved he just said to cancel it, I had to find another florist to deliver it...I actally had to put my old employer on do not send status, because I didn't like the way they handled my order...how's that for wrong, on so many levels...geesh...

FLORISTS!!!!!BAH!!!!
 
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does anyone think there may be a connection between the WS's downward spiral in the way they have been treating their members and the apathy some florists feel about incoming orders?

seems like there was a time when all orders were given the up most attention. everyone worked together because another florist's customers were our customers.. now it seems there is an underlying attitude (within the membership) of us vs them.. our customers vs theirs ... our customers get 100% in service and quality, and theirs get 'good enough'

I'm excluding the florists here, because I think people who put the extra effort into finding an online forum of like minded florists are probably the kind of people who will put a little extra effort into their business and each order sent out regardless of where it came from.
 
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I think you may be right, but for God's sake get out if thats how you feel....don't take everyone down with you....dumb florists....They want the orders but and belong to the service to get them, then don't like giving their percent so we lose...hate this scenario and it will be the number one reason I drop the WS, because of the jerks that do belong and fill my orders like crapiole!!!!
 
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twiggy said:
seems like there was a time when all orders were given the up most attention. everyone worked together because another florist's customers were our customers.. now it seems there is an underlying attitude (within the membership) of us vs them..
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Yes, there was "that time", but those were the days when every order originated at another **Real Florist* and not some middleman-order gather-slime that removes 30+% of the profit from the industry without putting ANY back into it.

And it truly is *us vs. them* and will be until they die. I fully believe that florists will out live, and out last the wire services, we really don't need them much any more, and there are other options in development that will hasten their demise. They have chosen to be a problem rather than a help, so be it...it was a choice they had, and a choice they made...

They chose to become irrelevant.
 
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Mark said:
Yes, there was "that time", but those were the days when every order originated at another **Real Florist* and not some middleman-order gather-slime that removes 30+% of the profit from the industry without putting ANY back into it.

And it truly is *us vs. them* and will be until they die. I fully believe that florists will out live, and out last the wire services, we really don't need them much any more, and there are other options in development that will hasten their demise. They have chosen to be a problem rather than a help, so be it...it was a choice they had, and a choice they made...

They chose to become irrelevant.
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Yes sir...100% agree with you!
 
A florist called at 9:15 am on Tuesday if we could do a spray and basket for a funeral at 10. I know that there was a viewing on Monday, so I told her, we'd love to, but the funeral home requires us to deliver flowers at least an hour before the service. She explained that she doved the order on Friday, but she got a dove message on Tues. from the filling florist saying they were closed for 3 day weekend. Sending florist said she called them back as soon as she got the rejection message but they weren't picking up.
Point is, sometimes, some of us depend too much on the ws machines instead of making the effort of making phone contact. She could have kept a nice sale if she called me on Saturday or Sunday. We had to be open because of the funeral deliveries on Sunday and Monday (Labor Day Weekend).
An order for snacks with a 2 day notice gave the filling florist so much time. Surely there is a grocery store on her way home or on her way to work, or if she wasn't inclined to go grocery shopping she had enough time to forward it to another florist, it's not that hard.
 
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twiggy said:
Snacks??? jeeze, have they ever heard of the GROCERY STORE???

it's discouraging and sad to see the amount of apathy among some filling shops.

to answer your question- I would do what ever it took to fill the order- it's my responsibility.
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Exactly our thinking. We understand that mistakes happen and things sometimes fall through the cracks, but the actions of this shop are enough to turn a customer off floral gifts altogether.
 
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terri said:
Unfortunately, this happens more than we think. The WS has to get a grip, and not just a fine or a slap on the wrist. They should be suspended. More than 2 times-they're out. You can't run a business like this-too many other people are depending on you to hold up the commitment most of us have made to the WS. We all depend on each other when we send orders.There is absolutely NO excuse. If you can't do it, get out. You shouldn't be in it.
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PhillyPhlorist said:
Totally unprofessional. I would report the incident to Teleflora "Customer Service" or your Tel Rep.

- H.
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Will the wire services actually do anything (fine/suspend)? We haven't had much luck with similar situations in the past. I guess I should read the Teleflora by-laws.
 
PhillyPhlorist said:
I would report the incident to Teleflora "Customer Service" or your Tel Rep.

- H.
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