Off Topic I need hotel contract insight

PlatinumFloral

New Member
May 8, 2011
4
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Victoria
State / Prov
BC
Hello, I am very interested about learning how to properly manage a very large 5-star luxury retreat hotel contract? This is my first large corporate contract! Whats the bet way to present myself. We have already met a few times and I am sure I have the contract, however, I am concerned about the nitty grittys, anyone have good advice about getting a professional contract made? Should I charge my regular hourly rate if they will want daily upkeep of arrangements, should I give them a break? ANY ADVICE WOULD BE APPRECIATED!!
TINA
 
First thing to do is to make sure that you know who you are dealing with when it comes to the financials, billing, invoiceing, and the like. Make sure you know if they go through a corporate office, or how they pay their bills. Hotel work contract can be lucrative. They can also be a nightmare. You also need to brush up on your techniques and be a little creative with your designs......remember, they have guests from all walks of life and all kinds of stations in life. You want to present yourself as an innovator, up-to-date, not stale with yesterday's styles. You also need to make sure that you are knowledgeable about pricing, flower availability, styles, colors, and the like as they will host conventions, gatherings, and you want to be the provider of centerpeices and other decor for their events. Most importantly, present yourself as the consummate professional you are.....dress the part, talk the talk, and walk the walk of confidence, assuredness, and professionalism. Your staff and your shop to should reflect that ultimate in professionalism. You want to impress them all the way around.
 
In addition to what Ricky said, make sure that your contract states with whom you communicate. Otherwise you may find yourself dealing with several people who have an opinion about what the flowers should look like and cost, but don't really have any responsiblity or right to talk to you. Know WHO your customer is! Otherwise you may be told one week "NO birds of paradise, we hate them"... only to be told the next week by a different assistant manager "how come there are no birds of paradise, the arrangements should always have birds of paradise." You need to know who is in charge, so if/when these phone calls or complaints come, you can direct them to the person in charge. Your contract should clearly state that your communications regarding style, pricing, etc., will go through this one person or department.
 
This all great information and really haven't thought of this portion...THANK YOU, does anyone have a "sample" contract to look at? Should I have one made professionally through a lawyer? Also, regarding the glass wear, should I supply this free of charge, should I charge a weekly rental rate? Should they invest in the glass ware? Lots of glass will be needed, 40 budbases, many larger pieces, 30 glass squares, plus all the other random glass for service desk, spay etc. Also regarding up keep, should I offer to go in every 4 days to provide fresh blooms, clean water etc?