I joined Teleflora in October 2007, in which I was offered a free trial, in Jan 2008 I canceled when meeting with my rep. She said she would take care of it. I kept receiving bills for their services, in which I would call and tell them that I had canceled through my rep, it wasnt until this month that I found out that I have to send a letter. During my trail I maybe received about 4 orders total. On Saturday May 10,2008 I received a registared letter from teleflora stating that I owed 973.27, on Tuesday May 13,2008 I recieved a call from a law firm. They left a message saying that Teleflora was going to sue me if I didn't pay 1573.11 by Wednesday at noon. This morning I received a call from a local business promoter in which I am a member of, they said that the law firm that teleflora had hired had faxed over a letter telling them that I owed Teleflora 1573.11. Isn't that illegal.... I then called the women who is in charge of my account at the law firm and asked her why she sent a letter to that business. She said she would sent letters where ever she had to to get me to pay this debt. She started to get very rude and scream at me, I hung up.I then called Teleflora and told them about the actions of the law firm they had hired to harass me, they said, that they have no control over the law firm and that they can not help me. So, basically they dont care. I really don't know what to do about this, any advice will be helpful.
I need some serious help/advice.....
- Thread starter meshee3333
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lori042499
Well-Known Member
- May 3, 2006
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- MA
I would call someone who knows NH collections law. There are rules against harrassment but they vary from state to state...
Unfortunately you were supposed to send a certified letter, your rep should have told you but it is in your best interest to find out for sure how to recind from an organization that has lawyers on their team and most of us don't even have the money for one.
Get you certified letter of resignation out in the mail today...do not wait or else you will have to keep paying for months and months of service that you do not want...
I believe that they will win all the monies due right up until you get that letter to them, unless you can get your rep to put it in writing for you that you did express your need to quit, I am afraid you may not have a leg to stand on.
The lawyer deal is a whole other story..
Unfortunately you were supposed to send a certified letter, your rep should have told you but it is in your best interest to find out for sure how to recind from an organization that has lawyers on their team and most of us don't even have the money for one.
Get you certified letter of resignation out in the mail today...do not wait or else you will have to keep paying for months and months of service that you do not want...
I believe that they will win all the monies due right up until you get that letter to them, unless you can get your rep to put it in writing for you that you did express your need to quit, I am afraid you may not have a leg to stand on.
The lawyer deal is a whole other story..
Rhonda
Well-Known Member
In order to terminate you must send a registered letter to the address they provide in the directory. It must be received before the printing of the next directory or you get charged for 3 more months.
Never, ever depend on the rep. Unless you sent a formal letter of voluntary termination, they don't know you want to quit.
Never, ever depend on the rep. Unless you sent a formal letter of voluntary termination, they don't know you want to quit.
wildflowerschicago
New Member
I quit Teleflora a few months ago and these sharks are still bugging me! They are scrupulous!!!!!!!!!!!!! Is the mean lady named Grace? That's the person who it harassing me. she has gone so far as to call my sister (in another state), and call a neighboring store. I refuse to make any payments to them, I have however, made payments to Teleflora (since they are who my bill is with). I know that this awful firm does not get any money unless we pay them. I am just asking to have a final bill, showing credit for my deposit and all the orders I sent. I am not disputing that I owe them money, I just want 1 final bill. Until then, I will continue to make good faith payments every month (per the advise of my lawyer). I sent an email to the Teleflora corporate officers regarding this issue but go no response (big surprise).
There are several threads around here dealing with this topic. You are not alone!!!!!!!!!!
There are several threads around here dealing with this topic. You are not alone!!!!!!!!!!
lori042499
Well-Known Member
- May 3, 2006
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So now that means you are stuck until july and I believe you need to get that letter out before june to catch the deadline for the aug sept oct directory....Pretty sneaky how they get you for months on end with a free membership..
Just a note to anyone signing with a free membership.....it is a farce...They always start the free memberships at the beginning of a directory so you are not in it for the 3 free months...The only orders you can possible get are .com orders and those are usually far and few between because noone else can see your membership....Don't expect anything worthwhile out of those months....sending is the best thing you can do for yourself there...
Just a note to anyone signing with a free membership.....it is a farce...They always start the free memberships at the beginning of a directory so you are not in it for the 3 free months...The only orders you can possible get are .com orders and those are usually far and few between because noone else can see your membership....Don't expect anything worthwhile out of those months....sending is the best thing you can do for yourself there...
Lizi
Well-Known Member
It is illegal for any debt collector, lawyer or not to harass someone who owes money. In South Carolina it is againt the law to make those debts public to other business or family members or friends unless those people cosigned for you. These are scare tactics. They think they can humiliate you into paying. Teleflora is one of the worst. Same thing happened to me about 4 years ago with Teleflora. Check the laws in your state and contact an attorney and let them place a call to the other attorney. Don't stress your self over this. You have rights too. Good luck, contact that attorney so you don't waste enery on this.
I'd look into filing a complaint with the Bar Association. Contacting other businesses for the sole purpose of disparaging your reputation...hope it's not legal and it's certainly not ethical.
Here's their Privacy statement from MyTeleflora.com:
"2. TELEFLORA PRIVACY STATEMENT.
Teleflora has a strong commitment to protecting Teleflora members’ privacy and customer data in all aspects of our business. See Teleflora’s complete Privacy Statement posted on myteleflora.com for further details"
Have you tried to contact your rep about this? Though I doubt the reps can/will do anything except sell you cr** and lie to you.
Send out your letter today and send it registered or certified so that you get a delivery confirmation receipt, here's the info to terminate from My Teleflora:
"Termination. Either party may terminate membership in Teleflora without cause at any time by giving written notice. In the event Teleflora sends a written notice of termination, such termination shall be effective immediately. After such termination, although such terminated member will no longer be a member of Teleflora, because its listing will remain in the current Teleflora Directory until the next Teleflora Directory is printed, it may potentially receive telephone orders from other members until the next Teleflora Directory is distributed. If the terminated member chooses to accept and process such orders, Teleflora will forward payment for such orders in accordance with Teleflora’s standard practices. Such terminated member may not, however, send any orders to the other members or utilize Teleflora’s Network. In the event that a member elects to terminate its Teleflora membership or Dove Network subscription, it must send written notice thereof via U.S. mail as follows: (a) for membership termination to: Teleflora/Customer Advocacy, 3737 NW 34th Street, Oklahoma City, OK 73112; and (b) for Dove Network subscription termination to: Teleflora/Dove Department, 3309 E. Kingshighway, Paragould, AR 72450. In order for a former member’s listing to be removed from the Teleflora Directory and Teleflora Resource Guide, such termination notice must be received by Teleflora prior to the Publication Deadline listed on the Directory Information page of the Teleflora Resource Guide. A member remains responsible for all fees associated with the Directories (printed and electronic) in which their listing is published. If membership is suspended or terminated, the exiting member must cease use of the clearinghouse and Teleflora’s name and logo immediately."
Good luck.
Here's their Privacy statement from MyTeleflora.com:
"2. TELEFLORA PRIVACY STATEMENT.
Teleflora has a strong commitment to protecting Teleflora members’ privacy and customer data in all aspects of our business. See Teleflora’s complete Privacy Statement posted on myteleflora.com for further details"
Have you tried to contact your rep about this? Though I doubt the reps can/will do anything except sell you cr** and lie to you.
Send out your letter today and send it registered or certified so that you get a delivery confirmation receipt, here's the info to terminate from My Teleflora:
"Termination. Either party may terminate membership in Teleflora without cause at any time by giving written notice. In the event Teleflora sends a written notice of termination, such termination shall be effective immediately. After such termination, although such terminated member will no longer be a member of Teleflora, because its listing will remain in the current Teleflora Directory until the next Teleflora Directory is printed, it may potentially receive telephone orders from other members until the next Teleflora Directory is distributed. If the terminated member chooses to accept and process such orders, Teleflora will forward payment for such orders in accordance with Teleflora’s standard practices. Such terminated member may not, however, send any orders to the other members or utilize Teleflora’s Network. In the event that a member elects to terminate its Teleflora membership or Dove Network subscription, it must send written notice thereof via U.S. mail as follows: (a) for membership termination to: Teleflora/Customer Advocacy, 3737 NW 34th Street, Oklahoma City, OK 73112; and (b) for Dove Network subscription termination to: Teleflora/Dove Department, 3309 E. Kingshighway, Paragould, AR 72450. In order for a former member’s listing to be removed from the Teleflora Directory and Teleflora Resource Guide, such termination notice must be received by Teleflora prior to the Publication Deadline listed on the Directory Information page of the Teleflora Resource Guide. A member remains responsible for all fees associated with the Directories (printed and electronic) in which their listing is published. If membership is suspended or terminated, the exiting member must cease use of the clearinghouse and Teleflora’s name and logo immediately."
Good luck.
wildflowerschicago
New Member
I looked up the Fair Debt Collections Act. I downloaded the whole thing if you want a copy, and I will attempt to attach to articles here.
§ 806. Harassment or abuse
A debt collector may not engage in any conduct the natural
consequence of which is to harass, oppress, or abuse any
person in connection with the collection of a debt. Without
limiting the general application of the foregoing, the following
conduct is a violation of this section:
(1) The use or threat of use of violence or other criminal
means to harm the physical person, reputation, or property
of any person.
(2) The use of obscene or profane language or language
the natural consequence of which is to abuse the hearer
or reader.
(3) The publication of a list of consumers who allegedly
refuse to pay debts, except to a consumer reporting
agency or to persons meeting the requirements of section
603(f) or 604(3) of this Act.
(4) The advertisement for sale of any debt to coerce payment
of the debt.
(5) Causing a telephone to ring or engaging any person
in telephone conversation repeatedly or continuously
with intent to annoy, abuse, or harass any person at the
called number.
(6) Except as provided in section 804, the placement of
telephone calls without meaningful disclosure of the
caller’s identity.
. Section 604(3) has been renumbered as Section 604(a)(3).
A debt collector may not engage in any conduct the natural
consequence of which is to harass, oppress, or abuse any
person in connection with the collection of a debt. Without
limiting the general application of the foregoing, the following
conduct is a violation of this section:
(1) The use or threat of use of violence or other criminal
means to harm the physical person, reputation, or property
of any person.
(2) The use of obscene or profane language or language
the natural consequence of which is to abuse the hearer
or reader.
(3) The publication of a list of consumers who allegedly
refuse to pay debts, except to a consumer reporting
agency or to persons meeting the requirements of section
603(f) or 604(3) of this Act.
(4) The advertisement for sale of any debt to coerce payment
of the debt.
(5) Causing a telephone to ring or engaging any person
in telephone conversation repeatedly or continuously
with intent to annoy, abuse, or harass any person at the
called number.
(6) Except as provided in section 804, the placement of
telephone calls without meaningful disclosure of the
caller’s identity.
. Section 604(3) has been renumbered as Section 604(a)(3).
§ 807. False or misleading representations
A debt collector may not use any false, deceptive, or misleading
representation or means in connection with the collection
of any debt. Without limiting the general application
of the foregoing, the following conduct is a violation of this
section:
(1) The false representation or implication that the debt
collector is vouched for, bonded by, or affiliated with
the United States or any State, including the use of any
badge, uniform, or facsimile thereof.
(2) The false representation of—
(A) the character, amount, or legal status of any debt; or
(B) any services rendered or compensation which may
be lawfully received by any debt collector for the
collection of a debt.
(3) The false representation or implication that any individual
is an attorney or that any communication is from
an attorney.
(4) The representation or implication that nonpayment of
any debt will result in the arrest or imprisonment of
any person or the seizure, garnishment, attachment,
or sale of any property or wages of any person unless
such action is lawful and the debt collector or creditor
intends to take such action.
(5) The threat to take any action that cannot legally be
taken or that is not intended to be taken.
(6) The false representation or implication that a sale,
referral, or other transfer of any interest in a debt shall
cause the consumer to—
(A) lose any claim or defense to payment of the debt;
or
(B) become subject to any practice prohibited by this
title.
(7) The false representation or implication that the consumer
committed any crime or other conduct in order
to disgrace the consumer.
A debt collector may not use any false, deceptive, or misleading
representation or means in connection with the collection
of any debt. Without limiting the general application
of the foregoing, the following conduct is a violation of this
section:
(1) The false representation or implication that the debt
collector is vouched for, bonded by, or affiliated with
the United States or any State, including the use of any
badge, uniform, or facsimile thereof.
(2) The false representation of—
(A) the character, amount, or legal status of any debt; or
(B) any services rendered or compensation which may
be lawfully received by any debt collector for the
collection of a debt.
(3) The false representation or implication that any individual
is an attorney or that any communication is from
an attorney.
(4) The representation or implication that nonpayment of
any debt will result in the arrest or imprisonment of
any person or the seizure, garnishment, attachment,
or sale of any property or wages of any person unless
such action is lawful and the debt collector or creditor
intends to take such action.
(5) The threat to take any action that cannot legally be
taken or that is not intended to be taken.
(6) The false representation or implication that a sale,
referral, or other transfer of any interest in a debt shall
cause the consumer to—
(A) lose any claim or defense to payment of the debt;
or
(B) become subject to any practice prohibited by this
title.
(7) The false representation or implication that the consumer
committed any crime or other conduct in order
to disgrace the consumer.
YEAH, it worked!!!!
PhillyPhlorist
Pro Member
- Feb 7, 2004
- 1,766
- 609
- 113
- 55
- State / Prov
- Pennsylvania
Jeepers-creepers...
how many times have we heard about this on this board...
Buyer (or member) beware! You NEED to understand how the game is played...this goes for ALL wire services. NEVER rely on your rep with REALLY important stuff, or money matters.
Do EVERYTHING in writing - and send it certified mail.
Sometimes a phone call won't do - even with the most basic of changes. No paper trail. For minor stuff (directory changes, etc.) I have found e-mail to be good. But as for membership, registered letter baby...
Man, I hate to hear florists go through this! TEL is pretty nasty when it comes to this.
- H.
how many times have we heard about this on this board...
Buyer (or member) beware! You NEED to understand how the game is played...this goes for ALL wire services. NEVER rely on your rep with REALLY important stuff, or money matters.
Do EVERYTHING in writing - and send it certified mail.
Sometimes a phone call won't do - even with the most basic of changes. No paper trail. For minor stuff (directory changes, etc.) I have found e-mail to be good. But as for membership, registered letter baby...
Man, I hate to hear florists go through this! TEL is pretty nasty when it comes to this.
- H.
Are you sure it is a law firm? Maybe it is a credit agency saying htey are a law firm.
Maybe it is time to turn to a lawyer and get him to send a nice letter to cease what she is doing or you will sue her and their business.
I would also direct the lawyer to send such letter to Teleflora Headquarters as they are warned of this practice.
Keep all documents, faxed that was sent to the other people and go from there.
Build your case....
I never never go for any free membership from anyone at teleflora, even their free book or magazines. Next thing you know, you are hooked to pay for them because you forgot to send your cancelantion the minute you signed up.
Luc
Maybe it is time to turn to a lawyer and get him to send a nice letter to cease what she is doing or you will sue her and their business.
I would also direct the lawyer to send such letter to Teleflora Headquarters as they are warned of this practice.
Keep all documents, faxed that was sent to the other people and go from there.
Build your case....
I never never go for any free membership from anyone at teleflora, even their free book or magazines. Next thing you know, you are hooked to pay for them because you forgot to send your cancelantion the minute you signed up.
Luc
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