Just a note

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Dee Dee

Dee Dee

Well-Known Member
Aug 5, 2008
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South Hadley
www.careysflowers.com
State / Prov
MA
Hi all!

Before I go on, I guess I am just wondering how one does this???? :eek:

I get an order doved to me each week on Tues (for Tues delivery) for 2 yrs now (I just checked how long it has been) for $60.00 total at it says designers choice. Always from the same shop, going to the same person, from the same person.

We try really hard to change it up each week with notes for the next week. But are a little limited by the price aways being exactly the same.

So recently I took JB advice (at least I think I am giving credit to the correct person) and I sent the sender a - Thank you note. Not trying to get business just thank you for all the work we appreciate it.

Sender looked us up, and called impressed with the thank you. This is how the later part of the coversation went -

Caller: If I added a little money would I get a few more flowers? I always want something a litter bigger, maybe you could use bigger flowers???
Us: well um, yes it would we will try to make it larger next week.
Caller: OK, can I give my order to you right now for next Tues.
Us: Yes please go right ahead
Caller: Well lets make it $250.00 this week instead of $200.00 :eek:
Us: (Pause) has your order always been for $200.00? Each week?
Caller: Yes, but I want bigger
Us: Please don't worry this week it will be huge for $200.00 or $250.00.
Caller: Oh Great! Long distance relationships are hard on people - on and on

I dont know understand? :eek: Seriously, even in the mechanics of this I don't know how to make this work on the dove?? Forget that they price gouged (sp) him, how on earth did they collect $200.00 a week and send us an order marked $60.00 total (everything included)???????

This is my face :eek: :eek: :eek:

I guess it's a good idea to send out thank you's though you never know what will come from them.
 
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HOLY CRAP!!!

First of all I think I would call back the customer and be sure to let him know that you have been only getting $60. Also offer to take care of everything rather than going through the other shop.

That just does not make sense. I'd really have a better conversation with him. Really get to the bottom of it.

Then if he was charged $200 and you only got $60 of it, I'd be calling TF.

You do not need to put your $250 sale on the dove.

This is one of the craziest things I've ever heard! OMG!!!

makes me want to scream!!!!!
AAHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!

This kind of BS is what is ruining this industry!
 
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WOW....in my book that's stealing...I'd want to get to the bottom of it also...how could the person not see any of the flowers for two years...I would have lot's of questions...But I would say go directly through you not TF
Becky
 
Unbelievable. This is just my two cents, but I'd also inform the sender that there is absolutely no need to spend *that* much money on a nice arrangement every month, especially if they deal with you direct. Whichever florist did this and continued to get away with for so long should be kicked out of TF. I wonder if they do this with other dove orders going to OTHER FLORISTS.....?
 
DeeDee,

That's incredible. After speaking to the sender re your only getting 60.00, I would certainly speak with the sending shop to let them know the jig is up!!

Would you be willing to let us know WHO the bad shop is, so that none of us get skimmed by them. Could be done via PM's if you like.

We all know some bad shop skim a little but this much seems to require a notice to all shops re. their business practice.

Thanks.

PS I applaud your telling the customer that he can get a very nice weekly arrangement for way less than 200.00.
 
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H O L Y C R A P !!!!!
You could bet I'd be on the phone to #1 the customer, #2 the TF rep, #3 TF Headquarters, #4 anyone else who would listen **** after I made sure the customer understood what I'd been receiving for the order and provide him copies if necessary (with code numbers blanked out)............Then I'd probably end up in court explaining why the customer is suing the sending entity for his money back!
 
totally unbelievable!

I'd be calling in a heartbeat. and Call Mark (boss) too, he may have some options. (the man gets around ...yes!....)

and I so hope this is some slime OG and not a mom and pop HWS

oh and how long can you go back to the CC company and get a refund?? He deserves that too.

and please keep us posted.
 
That is just beyond belief!! I've caught a couple of shops skimming but nothing on that grand level. I would definitely call the sending shop first in case there is some kind of misunderstanding. (Sending a $200 arrangement every week to one person for 2 years sounds rather extravagant.) Then I would definitely call TF.

Please keep us posted with any new developments.
 
Rhonda said:
H O L Y C R A P !!!!!
You could bet I'd be on the phone to #1 the customer, #2 the TF rep, #3 TF Headquarters, #4 anyone else who would listen **** after I made sure the customer understood what I'd been receiving for the order and provide him copies if necessary (with code numbers blanked out)............Then I'd probably end up in court explaining why the customer is suing the sending entity for his money back!
Click to expand...
I agree... but *if* what we're all assuming is true, this needs to be handled in a delicate manner and in the proper order...

Jon, who is Eric's counterpart at TF?
 
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WOW! What a bunch of turds!

I would be outing that shop....in a heart beat...

That just sucks outloud...I am glad you got to the bottom of it..

I too get a recurring order every month or so, from the same shop to the same person...I am pretty sure it is on the up and up, but Wow!
 
Okay.. Girl is that shop glad your nice... Man oh Man - if that were me!

I would have to first ask God to forgive me... then
I would call that Theft of a Florist and lay into them!

What a thief - plan and simple! You need to turn them in...
OMG $200 every week... My face looks like yours DEE DEE!!

I think I am going to be sick at my stomach! REALLY
 
ivygreen said:
Let's hold off on the gunfire 'till we see what all the details are.
Click to expand...

I completely agree. Something's not right about this. Even the worst skimmers aren't going to suck out $140 out of a $200 weekly order. There has to be some mis-communication going on.
 
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Bigted said:
I completely agree. Something's not right about this. Even the worst skimmers aren't going to suck out $140 out of a $200 weekly order. There has to be some mis-communication going on.
Click to expand...

I sure hope so... because that is CRAZY!!! :eek:
 
WOW I would have fallen off me chair. I certainly would tell the customer not to bother with the wire service. I also would call the wire service and find out where all the money was going. This is the problem with the wire (tela floral, ftd,bloom net etc) they make the money you do all the work. Congratulations on the nice order. This is also why some people are disapointed on what they recieved and no longer order flowers they have truely hurt the industry. Pam
 
I'm getting thanks before even doing much! lol Thanks, Mark.

Okay, so just for those who are curious, I've taken the liberty of looking up the rules about this sort of thing (though I'm sure most of you already know):
In the guide, under Rules & Regs, Section 8D - Fulfillment (2):
The sending member must transmit 100% of the amount received from the consumer, less only applicable taxes and senders' service fees as permitted by Section 8(E). Transmitting less than the full amount of the order, minus applicable taxes and permitted sender's service charges, as applicable, ("order skimming") may result in termination of membership.

If DeeDee wanted to pursue having this other shop terminated, a call to Florist Customer Service (800.421.2815) would be in order. She would tell the agent her suspicion and then an investigation through Teleflora would begin.

Hope that's helpful in some way!
 
I am gobsmacked but agree, lets see what really has happened. It all sounds too weird doesnt.

Yay dee dee for getting this new order though. What a gal:thumbsup
 
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NicoleAtTF said:
I'm getting thanks before even doing much! lol Thanks, Mark.

Okay, so just for those who are curious, I've taken the liberty of looking up the rules about this sort of thing (though I'm sure most of you already know):
In the guide, under Rules & Regs, Section 8D - Fulfillment (2):
The sending member must transmit 100% of the amount received from the consumer, less only applicable taxes and senders' service fees as permitted by Section 8(E). Transmitting less than the full amount of the order, minus applicable taxes and permitted sender's service charges, as applicable, ("order skimming") may result in termination of membership.

If DeeDee wanted to pursue having this other shop terminated, a call to Florist Customer Service (800.421.2815) would be in order. She would tell the agent her suspicion and then an investigation through Teleflora would begin.

Hope that's helpful in some way!
Click to expand...

Thanks Nicole. I'm just wondering something tho. What if a florist receives an incoming order thru Teleflora say and then relays/forwards it to another florist thru FTD or TF (by phone), and the next receiving florist has no idea what the original amount of the order is/was, but suspects something's up? What is the procedure for the actual filling florist for dealing with suspicions such as this example?

I'm hopeful that most florists DON'T do this, but I still have suspicions (for good reason).
 
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