Today they have called from headquarters 4 times to place direct orders. If I wanted to fill their orders I'd still be a member. I'm sure they're late VD orders that I would get the blame for delivering late, too.
Leave Me Alone Teleflora!
- Thread starter concord
- Start date
dlnfloral
Beaches,Umbrella Drinks and Jimmy Buffett Are Call
BOSS
FlowerChat Administrator
Yep... I'd never deliver an apology order for anyone but myself... and maybe Eric 
They're in damage control mode now, trying to get oout orders they have comped the CONsumer on and that still have to get out... best to not even talk to these folks
They're in damage control mode now, trying to get oout orders they have comped the CONsumer on and that still have to get out... best to not even talk to these folks
BOSS
FlowerChat Administrator
One comment from the Teleflora FaceBook page:
I placed my order 11391526 on Thursday, Feb. 10 for Valentines Day. Never got it. Called your customer service on the evening of the 14th, and after calling three times, finally got through. She assured me she would call my local florist an...d they would call me.
She lied.
No call, no flowers. I have never seen such a dysfunctional company in my life.
Your web site says your customer service is 24/7. It's not.
You lied.
I do not want you to deliver anything to me. I want my money back, and to never deal with you again.
I still have to shake my head .... that florists actually want to be associated with a company that operates in this manner. How many customers would you have if you treated them this way?
I placed my order 11391526 on Thursday, Feb. 10 for Valentines Day. Never got it. Called your customer service on the evening of the 14th, and after calling three times, finally got through. She assured me she would call my local florist an...d they would call me.
She lied.
No call, no flowers. I have never seen such a dysfunctional company in my life.
Your web site says your customer service is 24/7. It's not.
You lied.
I do not want you to deliver anything to me. I want my money back, and to never deal with you again.
I still have to shake my head .... that florists actually want to be associated with a company that operates in this manner. How many customers would you have if you treated them this way?
lori042499
Well-Known Member
- May 3, 2006
- 6,457
- 4,226
- 113
- 53
- State / Prov
- MA
The same 4-5 late afternoon calls that I got yesterday were still not delivered today and they were calling...nope no way, I said..even if I did fill your orders, I wouldn't fill your apology screwed up orders...
BOSS
FlowerChat Administrator
My fav from today...again a very sad state of affairs... Folks are still posting about non-delivery...
Thanks.. My husband and I had a huge fight yesterday because I thought he forgot Valentine's. It is already stressful on our marraige because we have to be apart right now. What was supposed to be a great day turned into the worst ever. You people should be ashamed of yourselves; and answer the phone.
Glad their logo's are not on my stuff~!
Thanks.. My husband and I had a huge fight yesterday because I thought he forgot Valentine's. It is already stressful on our marraige because we have to be apart right now. What was supposed to be a great day turned into the worst ever. You people should be ashamed of yourselves; and answer the phone.
Glad their logo's are not on my stuff~!
Mikey the Flower Guy
It's a GREAT DAY to live, and love!
- Nov 10, 2002
- 9,206
- 3,792
- 113
- 72
- State / Prov
- Ontario
BOSS
FlowerChat Administrator
And since I'm an equal opportunity wire service basher... this one from the FTD FB page: I love how the tell every complaint to "Please email us so we can find a workable solution" when all these people want their money back...
I ordered flowers to be delivered today on VALENTINES DAY which is the one day that i would expect you to get the order right . It's 6:39pm eastern time and the order still hasn't gotten to my wife . I have tried to call you company several... times to be rerouted to someone who doesn't even speak english in India and then hung up on . Then after waiting for over 45minutes i speak to someone who speaks english and they guarantee me that it will be delivered today, which still hasn't been done. This is the worst service i have ever had and i need this resolved ASAP .THE ONE DAY that i would expect is the most important day for you to show your customers how great you are and it gets messed up . I expect the flowers to be delivered and a full refund for this mistake . A speedy response is expected but i won't hold my breath . Thanks for ruining my wifes day ..Mike
Like I said... if we ran our businesses like this we'd be done... and like I said... FaceBook just may be the downfall of order gathering and company orders... I liked the one guys comment on how he was going to notify his 4000 FB Friends, and their combined 40,000....
I ordered flowers to be delivered today on VALENTINES DAY which is the one day that i would expect you to get the order right . It's 6:39pm eastern time and the order still hasn't gotten to my wife . I have tried to call you company several... times to be rerouted to someone who doesn't even speak english in India and then hung up on . Then after waiting for over 45minutes i speak to someone who speaks english and they guarantee me that it will be delivered today, which still hasn't been done. This is the worst service i have ever had and i need this resolved ASAP .THE ONE DAY that i would expect is the most important day for you to show your customers how great you are and it gets messed up . I expect the flowers to be delivered and a full refund for this mistake . A speedy response is expected but i won't hold my breath . Thanks for ruining my wifes day ..Mike
Like I said... if we ran our businesses like this we'd be done... and like I said... FaceBook just may be the downfall of order gathering and company orders... I liked the one guys comment on how he was going to notify his 4000 FB Friends, and their combined 40,000....
lori042499
Well-Known Member
- May 3, 2006
- 6,457
- 4,226
- 113
- 53
- State / Prov
- MA
There was one on there that said 450 USD ftd failed....That one there alone should crush some florist..Doesn't FTD double charge for non-deliveries...Holy shnikes....That sux for him...I know in my shop that order would be worried about until it was in hand, unwrapped and signed for....crapola!!!
herndonflorist
Well-Known Member
Thia ia terrible for our industry. Why is there no one left in these companies who cares about the industry. When did it all go so very wrong!?
BOSS
FlowerChat Administrator
Three minutes ago from Teleflora...
Teleflora
Please know we are working around the clock to address each and every issue posted here. If you haven’t heard from us yet, we promise to be in touch as soon as possible.
For new questions or issues, click the link below to open a support ticket without leaving Facebook:
Hmmm... two days after a holiday and they still have not corrected "issues"... heck, we had not one...
Teleflora
Please know we are working around the clock to address each and every issue posted here. If you haven’t heard from us yet, we promise to be in touch as soon as possible.
For new questions or issues, click the link below to open a support ticket without leaving Facebook:
Hmmm... two days after a holiday and they still have not corrected "issues"... heck, we had not one...
Wasn't the 15th supposed to be Nicole's last day at TF?
Smart lady
Smart lady
Sounds like she may have stayed one day too long? Just reading the complaints, many angry peoples that didn't get flowers. When are they going to wise up and do a little searching around on the internet for a local florist? One gal complained that her Zen garden had white orchids instead of purple, that is so taboo for Asian folks, bad move. After all this time you would think they would realize that ordering flowers late is going to be a hit or miss situation in getting them there on time.
It went wrong when greed won out over values. Now it is our responsibilty to make sure consumers can see the differance between ordering from the greedy WS/OG's and the local brick and mortar flower shop. We have lots of ways to spread our message thanks to social networking. Every flower shop needs to embrace Facebook, twitter, etc as a valuable way to communicate with and educate the public. We have a chance to SAVE OURSELVES!
BOSS
FlowerChat Administrator
I wonder how many orders this website and phone number generated...
Flowerclub.com 800-800-SEND
For all you Teleflora members, that's the site Teleflora uses to NOT COMPETE against you...
Flowerclub.com 800-800-SEND
For all you Teleflora members, that's the site Teleflora uses to NOT COMPETE against you...
bootcampguy
Well-Known Member
Even this is getting hard to do. Several weeks ago I had to send flowers to a tiny town, a town that I know well. On the internet search I recognized many of the OG, but now they are getting "more deceptive" with names and one told me yes, he was a "real flower" shop. I asked for his address, he gave me the Chamber of Commerce address. I said "liar, liar pants on fire" he hung up on me and the other just made up an address that I know doesn't exist............... I finally called a friends shop 30 miles away and made a deal with driver to take for "my customer"........he didn't care about the money.
Mikey the Flower Guy
It's a GREAT DAY to live, and love!
- Nov 10, 2002
- 9,206
- 3,792
- 113
- 72
- State / Prov
- Ontario
the ABSOLUTE example of keeping friends close, and enemies on the limb.....