Merc's be alert!

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Sher

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Oct 31, 2002
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My manager and I have noticed over the past three months a substantial increase in orders that come in undervalued, and when we send an "ask" using the "p" code for more money, we are getting back "ask's" as well that reflect the requested increase in funds...IF YOU DO NOT GET AN "ANS" THEN YOU REALLY ARE NOT GETTING A CONFIRMATION OF THE PRICE INCREASE THAT YOU REQUESTED. When it comes to reconciliation time, we caught their mistakes and we have been paid, but not only are they doing this but on several, the "ask" comes back for less (1-2 bucks) less than what you sent it for.This is easy to miss when you have several folks processing the orders. Be diligent. If you are not reconciling your monthly statements..and in my heart I think they are hoping that you don't, you are losing serious money. Just on 6 orders on this months statement from one ws, we would have lost over $ 200 bucks! Just a heads up!
Sher
 
You are not alone in noticing substantial price drops in the orders.
It has increased tremendously these past few months.
Every order and every statement has to be clearly scrutinized.

Today...From You Flowers....called in.......64.00 including delivery.
Our site 81.25 plus delivery. Teleflora site 71.00 plus delivery

We get a dozen or more like that everyday.
Called TF to start a formal complaint regarding their enabling !


ManorMan
 
MANORVILLE said:
You are not alone in noticing substantial price drops in the orders.
It has increased tremendously these past few months.
Every order and every statement has to be clearly scrutinized.

Today...From You Flowers....called in.......64.00 including delivery.
Our site 81.25 plus delivery. Teleflora site 71.00 plus delivery

We get a dozen or more like that everyday.
Called TF to start a formal complaint regarding their enabling !


ManorMan
Click to expand...
With all due respect..it is not the number of incomings..it's the way imho that they are scamming florists who are not PAYING attention..if you send an "ask", you should get an "ans"..not another "ask"...then when payment time comes, you are sitting there looking at the wire rec with the original amount being paid..I wanted to post this in a nice way...but the fact remains that it is not Real Florist who are doing this..it's the Big guys, OG, and all those that have managed to figure out that most of us do not have the Manager Barracuda that I have who can squeeze the right price out of you because she does her documentation...her cost to me is high..she makes more than anyone in the shop but she can collect from a turnip and she lets the WS get away with nada...but think of all of those florists who do not reconcile...get the word out folks..if each of us told one other person to reconcile...guess what...we'd all be making money!
 
All due respect taken...........and point very well taken.

Thanks Hope everyone reads and applies your wisdom to their respective shops. You said it straight up and to the point.

Kevin
 
the other tactic is to cancel then resend then send an ASK with the price change you first requested which prompted the first ask message that ended with the cancel............oh yeah........wasted use of paper...just like all the general messages on seminars for advantage etc......
 
Rhonda at work said:
the other tactic is to cancel then resend then send an ASK with the price change you first requested which prompted the first ask message that ended with the cancel............oh yeah........wasted use of paper...just like all the general messages on seminars for advantage etc......
Click to expand...

I called com B VC office at dot com yesterday and today..told him I would give him the benefit of doubt that it was a training glitch but that for the OG Pond scum that send there would be no break and would he please send me the dollar they shorted me...I found him to be reasonable..now let's see what he does..however the one set of paperwork yesterday was over 9 sheets...from one of the OG's ....that is absurd and then they tried to scam us for the money by sending and ask for even less...oh and they also sent a request for money back on an order that got thru in Nove for failure to satisfy the customer....kiss my grits on that one....
I think it's a plan..or a conspiracy which probably makes me sound like a lunatic...but it is all of a sudden happening and it's never from a real florist...feel free to say I'm nuts. At my age I probably am but I will not be taken advantage of without being hugged and kissed!
 
Sher said:
My manager and I have noticed over the past three months a substantial increase in orders that come in undervalued, and when we send an "ask" using the "p" code for more money, we are getting back "ask's" as well that reflect the requested increase in funds...IF YOU DO NOT GET AN "ANS" THEN YOU REALLY ARE NOT GETTING A CONFIRMATION OF THE PRICE INCREASE THAT YOU REQUESTED. When it comes to reconciliation time, we caught their mistakes and we have been paid, but not only are they doing this but on several, the "ask" comes back for less (1-2 bucks) less than what you sent it for.This is easy to miss when you have several folks processing the orders. Be diligent. If you are not reconciling your monthly statements..and in my heart I think they are hoping that you don't, you are losing serious money. Just on 6 orders on this months statement from one ws, we would have lost over $ 200 bucks! Just a heads up!
Sher
Click to expand...

Sher....they've been doing this for a long time, even FTD.COM was doing this at one time!!!!!
Our standard message is as follows: Our price for this product delivered to XXX town is $XX.XX Please send ANS message with price change or CAN message.

If they reply with $00.01 less than what we requested or if they send an ANS message in reponse...........We send a second message: What part of our previous message did you not understand?? Your order will not be delivered until you send and ANS message to our request!!

We also will not accept a reply that says "do something similar" or "do the best you can to value" as I feel that if they sold the product from a picture.....that's what the customer expects.
 
Sher said:
I called com B VC office at dot com yesterday and today..told him I would give him the benefit of doubt that it was a training glitch but that for the OG Pond scum that send there would be no break and would he please send me the dollar they shorted me...I found him to be reasonable..now let's see what he does..however the one set of paperwork yesterday was over 9 sheets...from one of the OG's ....that is absurd and then they tried to scam us for the money by sending and ask for even less...oh and they also sent a request for money back on an order that got thru in Nove for failure to satisfy the customer....kiss my grits on that one....
I think it's a plan..or a conspiracy which probably makes me sound like a lunatic...but it is all of a sudden happening and it's never from a real florist...feel free to say I'm nuts. At my age I probably am but I will not be taken advantage of without being hugged and kissed!
Click to expand...



Yeah, They think that just because it takes them 3 months to issue answers to problems from holidays that it is OK to ask for a credit then too. They do not care about us losing our product. I am sure they get the complaint ASAP, but are too busy taking more of our costomers orders to deal with the problems until later on. Hey let's face it the problems will still be there in 2 or 3 months. Then they can shaft the florist agian. I think next year, I am going to go to the store and return my xmas stuff 2 months later by just saying I wasn't happy with what I got and see where it gets me!!!! Imagine the cross eyed looks I will get with no product in hand looking for a refund, HA!!!!
 
Sher said:
I called com B VC office at dot com yesterday and today..told him I would give him the benefit of doubt that it was a training glitch but that for the OG Pond scum that send there would be no break and would he please send me the dollar they shorted me...I found him to be reasonable..now let's see what he does..however the one set of paperwork yesterday was over 9 sheets...from one of the OG's ....that is absurd and then they tried to scam us for the money by sending and ask for even less...oh and they also sent a request for money back on an order that got thru in Nove for failure to satisfy the customer....kiss my grits on that one....
I think it's a plan..or a conspiracy which probably makes me sound like a lunatic...but it is all of a sudden happening and it's never from a real florist...feel free to say I'm nuts. At my age I probably am but I will not be taken advantage of without being hugged and kissed!
Click to expand...


Your not nuts! Just smart!
 
Sher said:
I called com B VC office at dot com yesterday and today..told him I would give him the benefit of doubt that it was a training glitch but that for the OG Pond scum that send there would be no break and would he please send me the dollar they shorted me...I found him to be reasonable..now let's see what he does..however the one set of paperwork yesterday was over 9 sheets...from one of the OG's ....that is absurd and then they tried to scam us for the money by sending and ask for even less...oh and they also sent a request for money back on an order that got thru in Nove for failure to satisfy the customer....kiss my grits on that one....
I think it's a plan..or a conspiracy which probably makes me sound like a lunatic...but it is all of a sudden happening and it's never from a real florist...feel free to say I'm nuts. At my age I probably am but I will not be taken advantage of without being hugged and kissed!
Click to expand...



Hugs and Kisses from Long Island with no strings attached ! :flower:
..........and you're not nuts !
Kevin
 
I've known you many years Sheri...and I'm telling you, these other folks are nuts if they DON'T think you're a nut off center!:iwuvyou:

Here's what I've found. Not only do they have to send an ANS message, but they must include the "P" in the price code field and the new price in the price field. If they don't...the original price stands. I've learned this the hard way.

So, in our shop we follow this protocol:
1) Send an ASK message inserting both the "P" and the new price along with a short message telling them why. A request for them to respond with an "ASK" message. And a sentence that says, "We'll hold this order until you respond."
2) Sit back and wait for response. We don't follow up with any additional requests. It's in their hands and we don't do anything till they respond in the proper way or cancel the order.

At times we've waited days, sometimes weeks (I'm holding one right now) for their attention to the order. I used to correct all their spelling errors, called to get a signature, because they left it off, stayed on top of .COM to get their response and deliver it on time...all in the name of servicing the customer.

I just won't do it anymore and when the recipient questions things, like the delivery date being late, or no signature, then I explain how it was ordered via an online company with no personal contact. I further explain when dealing with a REAL FLORIST we know all the proper questions to ask that will expedite their order and make it a beautiful experience for both the sender and the receiver. I'm hopeful that this info will disseminate down to the sender. AM I LIVING IN DREAMLAND?
 
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