More on WS and OG - terrible customer svc

[wilson39154]

Ok so I am back on my soap box AGAIN! Last week had a call from Wesley Berry about delivering to a rural town. Questioned them on order and order value and informed them of delivery charge. Said they would call back...did not. Had ANOTHER call from FTD about delivery to same address, same small town...said they were just checking and would call back. They did not.

NOW...TODAY - 5 days later, a desperate customer calls and tells me she has been trying to get this order delivered for over a week. Her boss is sending a "thank you" to someone in that town and the online services (800 flowers, TF, FTD - were the ones she named) told her it could not be done and no one delivered there.

I am DISGUSTED! I got rid of FTD and TF years ago and went with FSN (which by the way is pretty useless itself). I am the only florist around who will deliver to some of these rural areas. What can I do to market myself better and serve the out of town customer base better? This happens all the time. If I actually TAKE an order from FTD or TF w/credit card, the order they give me is NOT what their customer ordered. Been burned on that more than once also.

suggestions anyone? I am a SMALL shop on a limited budget, but I do all I can to take care of my community. :soapbox::soapbox::soapbox:

 

[CHR]

You're showing up in Google Local for your town and one adjacent city but your website lacks enough unique content to do well in Google's main search for any of those towns.

Unfortunately, templated sites like the one from FSN don't have enough unique information about local services for them to rank well.

According to Yahoo, you also have zero incoming links - http://siteexplorer.search.yahoo.com/advsearch?ei=UTF-8&p=http%3A%2F%2Fmainstreetfloralcompany.com&searchbwm=Explore+URL - so it's kind of amazing the site is appearing in Google Local at all.

My suggestion is to beef up your information about your store as much as FSN wil allow, and request links from other local businesses and area business an/or civic groups.

HTH

 

[Connie]

Do you have a website? Try advertising on www.locateaflowershop.com or www.ilocalflorist.com