New charge? Seen in effect on TF statement?

lori042499

lori042499

Well-Known Member
May 3, 2006
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Melrose, Massachusetts, United States
www.affairstorememberflorist.com
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I got 4 orders last month called in, now not only do I have to pay the charges on my 800 line, but I have to pay a 1.50 processing charge on the order...TF you are killing me with all these penny ante silly little charges...Is the 15.00 an order membership fee really not enough to cover the clearing house processing on these orders???

I'm telling you, you are on very thin ice, the process has begun to get alternative services for everything I have with you!!!!!Then it will be "Off with your head!!!"
 
Perhaps they need to charge the SENDING florists for not using their technology rather than the receiving florist. Why should YOU be charged because THEY called it in?
 
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well my newest email from teleflora.

You can now opt out of getting the paper directory. HOWEVER:

The directory/dove information fee will still apply even when you opt out of receiving the printed directory. Electronic directory/Dove updates will still be sent to your shop via automatic updates or by CD/DVD.


So at least you can remove some trash from the landfill but no reduction in your bill.
 
I was so mad when I wrote this that I have no Idea what Heen is....and cannot figure out what I was trying to say...
 
I was looking at the total cost of each transaction for the month of may.

According to my May numbers

The Average Cost of sending each order worked out to be $3.51. (31 Orders Sent)
The Average Cost of recieveing each order was $8.01. (10 Orders Recieved)

I played around with this a little bit.

If I recieved 3 times the amount of incoming orders I could get my cost per order down to $1.53 for outgoing and incoming would only go down to $6.03.

It really looks bad if you keep recieving a larger amount of reciveing orders. I know I have talked to my rep concering the total cost of being with Teleflora and the only thing I can say is if you are unable to send enough orders its just not a workable deal.

My May 2010 statement represents the best I have ever done since doing business with Teleflora.

I had a good average on incoming (10@$66.80) and outgoing (31@$74.18). This I think is the sweet spot.
 
Well, Eric as much as I like TF and the education section of their program, I just don't think I can grow my outgoing much faster than I have and it is becoming very apparent that fees will continue to rise and be made up completely out of nowhere to line their pockets further...

My goal this summer is to work on my pictures and prices and talk to Ryan and get a website independent of TF so that when I am ready to run, I will be able to run..
 
Hey lori any idea on what is your cost per order that is placed on the TF Website?

I know they charge you for the website and a per order charge correct?

I was just checking mine for the year.

January $1.31 Each Order
Febuary $0.95 Each Order
March $1.36 Each Order
April $1.05 Each Order
May $0.74 Each Order
 
Well, they charge the 3.50 per order, but no I haven't gone into the acquisition fees of the website...I am just so tired of me shutting off items I don't want to sell and TF going in and changeing one thing and it disregards what I have chaged and puts them back..i have been out of the sunny smiles vase since Mother's day but low and behold someone ordered it the other day because it was back on my @@@@ site...I am really starting to hate anyone and everyone that is not me that has anything to do with my business, i feel like I am the only one that can do it right...JERKS!!!!
 
Lori, sorry to say this, as you appear to not be in a humorous state, but you know the saying ... " the definition of crazy is doing the same thing and expecting different results". You should not let this add stress to your life. Not worth it. Hope you can find a work around. If not, maybe it's time to take your business back and focus on YOUR customers and not TFs. YOU should be in control of YOUR business! nuf said.
 
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Yeah, Thanks, I am in process...unfortunately it is along process, I am not really sure why, but it tends to be...There are just so many things tied up with these services that need sorting when you do decide to change..
 
lori042499 said:
I got 4 orders last month called in, now not only do I have to pay the charges on my 800 line, but I have to pay a 1.50 processing charge on the order..."
Click to expand...

Lori-
I can't confess to know what fees were introduced when, so when I saw this thread, I went looking around. This fee has been around since 2006, though it did change from $1.25 to $1.50 back in November 2008. Just so you know it's not a new fee...

Incoming Log is $1.50 and that's for Dove orders reported by phone
Phone orders reported via the web (MyTeleflora) are the same
A delivery report form (phone orders HQ 'keys' in) are $1.75

I hope that helps. We're certainly not trying to hide fees, I'm sure they certainly thought these were communicated back in 2008 and that members were aware of them all.
 
NicoleAtTF said:
Incoming Log is $1.50 and that's for Dove orders reported by phone

Phone orders reported via the web (MyTeleflora) are the same
Click to expand...
So TF charges $1.50 for something a computer takes care of? And members put up with this?

Hmmmmm, it's getting clearer and clearer everyday... wire services are nickle and dime'n the folks that get paid the least to do the real work, and they reward those that gather the orders with huge cash rewards and free trips to tropical islands.

Seems to me TF would make more charging the sending florist a couple bucks to send orders by phone, by making them purchase a POS... LOL
 
NicoleAtTF said:
Lori-
This fee has been around since 2006, though it did change from $1.25 to $1.50 back in November 2008. Just so you know it's not a new fee...
Click to expand...

Thanks, Nicole. I know we had some discussion on here back in the day when TF first started charging for processing the reported orders, but I hadn't had time to locate the threads.
 
NicoleAtTF said:
Lori-
I can't confess to know what fees were introduced when, so when I saw this thread, I went looking around. This fee has been around since 2006, though it did change from $1.25 to $1.50 back in November 2008. Just so you know it's not a new fee...

Incoming Log is $1.50 and that's for Dove orders reported by phone
Phone orders reported via the web (MyTeleflora) are the same
A delivery report form (phone orders HQ 'keys' in) are $1.75

I hope that helps. We're certainly not trying to hide fees, I'm sure they certainly thought these were communicated back in 2008 and that members were aware of them all.
Click to expand...


Nicole, I don't get many called in orders. I try like heck to get people to dove them....and as of late I am trying to go over my statements with a fine tooth comb so that I can cut the fat where ever it may lie...not saying that you are trying to hide them, but TF and others are awfully good at making new ones up and getting every penny that could be worth getting, this is just a rediculous charge, just like the 3.50 web order charge and the 1.50 dove charge, with the 89.99 we pay for the dove those fees should be included, and the 79.99 we pay for web hosting we shouldn't be paying a per order fee..now that there are many options just as easy as tf it may just be time to change...The dove fee I have contemplayted getting rid of, but if I do that I may as well just cancel TF altogether cause then I will not get any...

Amazing what being released from indentured servitude will do for you...a few months ago it was pointless to complain about the charges because I was locked into TF with my ws, but man that last paymet being made and now watch out I can look at these charges, get ill and then actually make a realistic decision as to what I will do about it, before it was look at them, get ill and then just continue to get ill realizing what an *ss I was for buying into this contract, then make the decision that ignorance is the only sane thing to do....


I think it might really just be time for a Boston Tea Party to rid us of these very unneccesary taxes....they are getting to ludacrous levels, especially when mere pennies make a huge difference in todays finances...
 
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lori042499 said:
I think it might really just be time for a Boston Tea Party to rid us of these very unneccesary taxes....they are getting to ludacrous levels, especially when mere pennies make a huge difference in todays finances...
Click to expand...

Hmm a boston tea party. Thats really intresting. I never really looked at those charges as being taxes.

When another florist calls you with an order they have already made the decision to not pay for the convience of having the capability of doving the order.
 
This is correct Eric, the very decision that florists are making to leave when they are free and able to is in effect like the boston tea party...The English had a hold on the colonists because their tea was so important in their everyday lives so as punishment for wanting to be independant, they kept upping the tariffs on their precious cargo...when the situation got out of hand and the colonists felt imprisoned by their hold over them, the responded by dumping the precious cargo in the boston harbor hence saying the tea is not as important as our freedom, we will find another way....

Much like our situations ws have become more of a way of life and a convenience(much like tea was a way of life), the ws have made it so that many of its members are tied to them with teathers and in that time make it so they must endure the charges that are made up regardless of any damage it may do to the business itself...for every biz there seems to be a breaking point and life is so much clearer when you can see the forest through the trees and are free to make your decisions without having to think about greater repercussions...once I get the money saved up for a strider website and get that set up there is just one less tie I have to tf...and as much as I like many things about tf, I am just not so sure it is in my best interest to keep them...period, it is way to costly a way of life for my business and may make the difference in getting a small paycheck and never getting one...or selling my business for waht I have built it to or not selling it because on paper it is a loser...
 
Eric S said:
When another florist calls you with an order they have already made the decision to not pay for the convience of having the capability of doving the order.
Click to expand...
Um...maybe... I know some pretty big operations with high cost technology that phone out every order. I know of a "wire service" that faxes out every order... they do it because they know that up to perhaps 30% of those orders will go unreported thus they keep 100%....
 
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