Now I have seen and heard it all!

[Joe Mioux]

I am still shaking my head in disbelief, and therefore, I have to talk about it here.

Earlier this week we sent an Outgoing wire order, via Dove, to a flowershop on an Air Force Base.


The receiving shop sent a refusal saying they needed more money. The order was a $50 fresh bouquet and $7 delivery. We called them and asked them to just take some money out of the flowers to cover costs. At that time the Rec shop, excused themselves and said they made a mistake. They needed a phone number for our order. The recipient works in a Secure building on Base. However, they did get the phone number and they did send the order out for the original price.

That is the good thing. The receiving shop filled the order.

The problem is that since they refused the original order, which is the ticket they used to fill the order, they will not receive payment from us. This was a Dove order, which is automatically reported.

We resent the order, via Dove 8 times and they keep refusing to accept the Dove order so that they receive proper credit.

Let me reiterate. they filled the order yesterday and refused the order eight times.

We called them today and tried to give them the order over the phone. Their response "we are done dealing with you on this order." .... "We got your number...." O.K. fine.....

My office mgr called Teleflora and explained the situation to him. After she finished explaining it to him he couldn't believe it and told my OM to just drop it and don't waste anymore time.

Sometimes you can't give money away!

joe

 

[oaf]

dumb and dumber!!

I am still shaking my head in disbelief, and therefore, I have to talk about it here.

Earlier this week we sent an Outgoing wire order, via Dove, to a flowershop on an Air Force Base.


The receiving shop sent a refusal saying they needed more money. The order was a $50 fresh bouquet and $7 delivery. We called them and asked them to just take some money out of the flowers to cover costs. At that time the Rec shop, excused themselves and said they made a mistake. They needed a phone number for our order. The recipient works in a Secure building on Base. However, they did get the phone number and they did send the order out for the original price.
That is the good thing. The receiving shop filled the order.

The problem is that since they refused the original order, which is the ticket they used to fill the order, they will not receive payment from us. This was a Dove order, which is automatically reported.

We resent the order, via Dove 8 times and they keep refusing to accept the Dove order so that they receive proper credit.

Let me reiterate. they filled the order yesterday and refused the order eight times.

We called them today and tried to give them the order over the phone. Their response "we are done dealing with you on this order." .... "We got your number...." O.K. fine.....

My office mgr called Teleflora and explained the situation to him. After she finished explaining it to him he couldn't believe it and told my OM to just drop it and don't waste anymore time.

Sometimes you can't give money away!

joe

THICK AS PIG SH*T,SOME PEOPLE..some things must just fly straight over their heads.............

 

[Jerry]

Even though I do not send anymore, 100% not WS. That is the one thing I will miss about sending, I called it my rebate program. I would make 1 effort to tell them they did not charge me, then I would go to Hawaii at the end of the year. Dang, I'm going to miss going to Hawaii.

 

[prestonway]

Maybe an old AFS shop??

I remember years ago when reconciling the monthly AFS statements.

This was in the days when most of our orders were phoned out.

Almost 20% of the shops never claimed the incoming.

We mentioned this to our rep...who called them 100% commission orders.

Yea, baby!!!!

lol

 

[theRKF]

Yup - Mom speaks longingly of the days of clearing well over $10k per year from unreported orders. Those were the days ...

Of course, from what else I gather of "those days" everything was in black and white, snow fell 8 feet deep and every hill went up only, never down.

I guess I'll take "my days" with electronic sending, hills that go down, remotes for the TVs and shoes for my feet.

Ryan

 

[prestonway]

...cheeky b*gger...:spankmecu:spankmecu:spankmecu

 

[oaf]

get it!!!!!

THICK AS PIG SH*T,SOME PEOPLE..some things must just fly straight over their heads.............

AIRFORCE===straight "over your heads" too it would seem!!

 

[Mikey the Flower Guy]

...cheeky b*gger...:spankmecu:spankmecu:spankmecu

cheeky indeed!!:headbang:...Mikey likes it more better Ryan's way!!
JOE....NOW we've heard it all!!

 

[Connie]

Perhaps I should not even tell this because I'll be blasted for certain, but here goes anyway.

We send orders out by IFA, and the receiving florist is automatically asked (some think, "demanded") if they will do the 80/20 split. Most say yes. Occasionally, a florist will ask (sometimes "demand") 100%. When the latter happens, we cancel the order and resent it by TF, usually to the same florist who accepts the order.

I'm not calling anyone dumb or otherwise here or elsewhere. Each florist runs his/her business as best suits him/her.

OK, fire away....

 

[Jerry]

No blast Connie, we as 100% do the same thing. We call a florist friend that sends it thru the WS if we can't get the reciever to take a 100% order. Boggles the mind doesn't it.

 

[Kristine]

No blast Connie, we as 100% do the same thing. We call a florist friend that sends it thru the WS if we can't get the receiver to take a 100% order. Boggles the mind doesn't it.

Same here, Blows your mind. We've even asked them if they decline to fill a customers phone order paid via credit card, they say No, but still will not take mine...

Talk about misplaced loyalty.