I am still shaking my head in disbelief, and therefore, I have to talk about it here.
Earlier this week we sent an Outgoing wire order, via Dove, to a flowershop on an Air Force Base.
The receiving shop sent a refusal saying they needed more money. The order was a $50 fresh bouquet and $7 delivery. We called them and asked them to just take some money out of the flowers to cover costs. At that time the Rec shop, excused themselves and said they made a mistake. They needed a phone number for our order. The recipient works in a Secure building on Base. However, they did get the phone number and they did send the order out for the original price.
That is the good thing. The receiving shop filled the order.
The problem is that since they refused the original order, which is the ticket they used to fill the order, they will not receive payment from us. This was a Dove order, which is automatically reported.
We resent the order, via Dove 8 times and they keep refusing to accept the Dove order so that they receive proper credit.
Let me reiterate. they filled the order yesterday and refused the order eight times.
We called them today and tried to give them the order over the phone. Their response "we are done dealing with you on this order." .... "We got your number...." O.K. fine.....
My office mgr called Teleflora and explained the situation to him. After she finished explaining it to him he couldn't believe it and told my OM to just drop it and don't waste anymore time.
Sometimes you can't give money away!
joe
Earlier this week we sent an Outgoing wire order, via Dove, to a flowershop on an Air Force Base.
The receiving shop sent a refusal saying they needed more money. The order was a $50 fresh bouquet and $7 delivery. We called them and asked them to just take some money out of the flowers to cover costs. At that time the Rec shop, excused themselves and said they made a mistake. They needed a phone number for our order. The recipient works in a Secure building on Base. However, they did get the phone number and they did send the order out for the original price.
That is the good thing. The receiving shop filled the order.
The problem is that since they refused the original order, which is the ticket they used to fill the order, they will not receive payment from us. This was a Dove order, which is automatically reported.
We resent the order, via Dove 8 times and they keep refusing to accept the Dove order so that they receive proper credit.
Let me reiterate. they filled the order yesterday and refused the order eight times.
We called them today and tried to give them the order over the phone. Their response "we are done dealing with you on this order." .... "We got your number...." O.K. fine.....
My office mgr called Teleflora and explained the situation to him. After she finished explaining it to him he couldn't believe it and told my OM to just drop it and don't waste anymore time.
Sometimes you can't give money away!
joe