We have been calling shops before we send any wire outs for any teleflora keepsake christmas "specials". We have been having a hard time finding shops that are carrying this years specials, no surprise there, we are one of them.
So we have a customer who wants to send either the TK house or the Lennex bowl to a small town in OK designed with carns instead of the roses. My dad (the owner) calls the shop to inquire. She doesn't have the TK house but thinks she can get it from another shop. My dad tells her of the second choice of the bowl arrangement. She says she doesn't have it but she does have the red bowl from last year and can do that design. So she is going to try to get the TK house and call us back.
2 days later my dad calls the shop back as he has not heard from her and our customer came into the shop to check on the order. She says she can not find the house but does have the red bowl from last year. My dad, with the other shop on the phone, looks up the pic of this arrangement. He describes it to her to be sure he has the correct pic. She says yup, I can do that one with carns. Ok, my dad says, let me show this to my customer and see if this is ok with her. The customer oks it happy there is a candle in it.
Back on the phone my dad once again confirms with the florist that this can be done with carns and a candle as the pic shows and gets a price.
All is good, customer is happy and he sends the order over the dove.
The next day (delivery day) at 2:30pm we get an inquiry from the other shop that says the price that was quoted did not include the candle.
At this point my dad explains all this to me. I call the other shop asking about the inquiry. She immeditaly begins to yell at me tells me that it is that guys fault (my dad, the owner) not hers she never told him it would have a candle in it. She says she needs another 4.95 for the candle.
I get off the phone with her and spend the next half an hour trying to find another shop to deliver this arrangement, with no luck. None of the teleflora shops in the surrounding towns deliver to that address and none of the shops in this town are teleflora.
So we decide because it is so late in the day of delivery we send her her 4.95 and do not charge our customer.
My next phone call was to HQ with a complaint on the shop.
We had worked back and forth with this shop for 3 or 4 days getting this arranged and the DAY of delivery at 2:30pm she tells us she needs more money for a candle!
Sorry for the rant, needed to blow off some steam.
So we have a customer who wants to send either the TK house or the Lennex bowl to a small town in OK designed with carns instead of the roses. My dad (the owner) calls the shop to inquire. She doesn't have the TK house but thinks she can get it from another shop. My dad tells her of the second choice of the bowl arrangement. She says she doesn't have it but she does have the red bowl from last year and can do that design. So she is going to try to get the TK house and call us back.
2 days later my dad calls the shop back as he has not heard from her and our customer came into the shop to check on the order. She says she can not find the house but does have the red bowl from last year. My dad, with the other shop on the phone, looks up the pic of this arrangement. He describes it to her to be sure he has the correct pic. She says yup, I can do that one with carns. Ok, my dad says, let me show this to my customer and see if this is ok with her. The customer oks it happy there is a candle in it.
Back on the phone my dad once again confirms with the florist that this can be done with carns and a candle as the pic shows and gets a price.
All is good, customer is happy and he sends the order over the dove.
The next day (delivery day) at 2:30pm we get an inquiry from the other shop that says the price that was quoted did not include the candle.
At this point my dad explains all this to me. I call the other shop asking about the inquiry. She immeditaly begins to yell at me tells me that it is that guys fault (my dad, the owner) not hers she never told him it would have a candle in it. She says she needs another 4.95 for the candle.
I get off the phone with her and spend the next half an hour trying to find another shop to deliver this arrangement, with no luck. None of the teleflora shops in the surrounding towns deliver to that address and none of the shops in this town are teleflora.
So we decide because it is so late in the day of delivery we send her her 4.95 and do not charge our customer.
My next phone call was to HQ with a complaint on the shop.
We had worked back and forth with this shop for 3 or 4 days getting this arranged and the DAY of delivery at 2:30pm she tells us she needs more money for a candle!
Sorry for the rant, needed to blow off some steam.
