If it is way under value in my shop they will get a price change request to the value. If they don't match...they don't get the order from me. That simple....
I wish all shops would do this.
Luc
I wish all shops would do this.
Luc
Order gatherer...under value orders....my simple solution
- Thread starter Luc
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and it seems to be getting worse Luc, not just with the OG's but with regular shops also. I got an order yesterday for an FTD item that has a SRP of $39.99 plus delivery. At $39.99 it was really below value since it had a keepsake container, lillies, gerbs etc in it. Anyway the order was sent by a regular shop for $34.99 including delivery! I think not! I sent an ask back and told them to send a price change or a cancel. The printer did not even stop before a price change came back.
The other thing that annoys me is shops that have a minimum of lets say $45 plus a listed delivery that send out an order for $30 delivered.....
The other thing that annoys me is shops that have a minimum of lets say $45 plus a listed delivery that send out an order for $30 delivered.....
Trick question....Our minimum is listed for 35 plus a delivery charge of 6.99. Many times we recieve only 35 total and fill it if its a real shop sending the order however if any of our customers want to only spend say 30 dollars on a wire out and the town that it goes to has florists who list a minimum of 25 then that it the place the order is going to go to.
I know its ethics...however each member has the choice to set their shops minimums and nothing in the rules says one must send out what their min is on incoming. Right? I set our minimum this way to filter out the junk requests such as "25 dollars total---no carns,no mums, only premium flowers!"
I'm not debating...just commenting.
George Simon
I Suck Cuz I'm Banned
And minimums in NYC and other large cities have to be higher than in rural areas, just because of the high rents and high salaries. I don't see anything wrong with sending an order out for less than your minimum. However, sending an order out for less than what you collected from your customer is a problem. If a NYC florist gets $75 for a dozen roses going to Blue's Shelby Township where a dozen roses might go for $60, a lot of florists will send the order out for only $60 and pocket the difference. Is that ethical?
Here, we tell all our sending customers, the minimum to send anywhere is $35.00 plus delivery. I suggest if they want something in Metro Toronto, or other cities, they need to spend more. Most don't object.
I HATE getting 25.00 and 30.00 orders and will generally ask for "mo" money.
I HATE getting 25.00 and 30.00 orders and will generally ask for "mo" money.
I agree that it is ok to send an order for a shops minimum if that is what is listed. What I was trying to say is if you have shop that shows a minimum of $45 plus a $6 delivery and then they send an order out for your minium with no delivery added, especially when it is a specific order then I do not think that florist is acting in a very fair/professional manner. Example, my minimum on a doz long stem roses is $55. Sending shop has a minimum of $65 plus delivery. Would you not think that the sending shop would at least add a delivery fee to that? You know darned well that the sending shop is collecting $65 for those roses.
Any way, just a peeve of mine.
Any way, just a peeve of mine.
by the way, I'm with Victoria. Nothing goes out of here for less than $35 plus a min $6 delivery fee.
Another thing, boy I'm on a soapbox this morning,
This business about New York florists having to charge so much more and big cities ya, ya,
Excuse me but I buy my flowers at the same place that every florist in San Francisco buys their's, and I am in an area that is considered the northern Bay area. Rent here is certainly not cheap. Yet when sending an order to New York or to SFO I am expected to send them buckets full of money for a modest arrangement and then they send me an order for a truck load of flowers and give me $35 because I'm rural. The way I look at it, a shop should not be paying more than 10 percent of their gross in rent so it should not matter whether they are paying $1000 a month or $10,000 a month for rent, the rent factor should not be the determing factor for pricing.
The cost of flowers should never be an excuse for charging more from one city to another. There is no reason why any shop should be paying substantially more money for flowers in any given part of the country. If I can get 60cm red roses for .56 a stem landed at V-day then there is no reason why any shop can't and that is probably on the high side for a shop that does a big volume in roses.
I could go on and on about this, but I won't
This business about New York florists having to charge so much more and big cities ya, ya,
Excuse me but I buy my flowers at the same place that every florist in San Francisco buys their's, and I am in an area that is considered the northern Bay area. Rent here is certainly not cheap. Yet when sending an order to New York or to SFO I am expected to send them buckets full of money for a modest arrangement and then they send me an order for a truck load of flowers and give me $35 because I'm rural. The way I look at it, a shop should not be paying more than 10 percent of their gross in rent so it should not matter whether they are paying $1000 a month or $10,000 a month for rent, the rent factor should not be the determing factor for pricing.
The cost of flowers should never be an excuse for charging more from one city to another. There is no reason why any shop should be paying substantially more money for flowers in any given part of the country. If I can get 60cm red roses for .56 a stem landed at V-day then there is no reason why any shop can't and that is probably on the high side for a shop that does a big volume in roses.
I could go on and on about this, but I won't
Our area is so bad right now with jobs being cut left and right that customers will walk out not wanting to send out 35 plus delivery yet the Resturants are Packed on the weekends with these same people who think flowers are expensive. All the competitors up and down the street are Devaluing Roses for $9.95 and delivering single rose bud vases.
Wasn't it Cheech and Chong who said "Things are tough all over".
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Wasn't it Cheech and Chong who said "Things are tough all over".
.
For sending we add at least 5.00 to a shops' minimum + del as our minimum to send.
jbarb, the prices vary greatly between wholesalers/importers etc and way too many shops pay too much because they don't know how to run their shops. We're buying roses, carns, BB, leather, m carns by the case from a broker and saving 30% + off what the wholesalers charge. BUT some of us pay BIG TIME AIR COURIER charges, approx Can$ 30.00 per tobacco box and that's to get it out of Toronto to Nfld! So there are times when prices should and must vary; we pay something over $ 20,000.00 (not a typo) a year in AIR COURIER charges! I know how you feel about going on and on about this since I have been for years!
jbarb, the prices vary greatly between wholesalers/importers etc and way too many shops pay too much because they don't know how to run their shops. We're buying roses, carns, BB, leather, m carns by the case from a broker and saving 30% + off what the wholesalers charge. BUT some of us pay BIG TIME AIR COURIER charges, approx Can$ 30.00 per tobacco box and that's to get it out of Toronto to Nfld! So there are times when prices should and must vary; we pay something over $ 20,000.00 (not a typo) a year in AIR COURIER charges! I know how you feel about going on and on about this since I have been for years!
Ok I was typing and POOF gone.....
What gives? anywho...It's up the the Members to update their listings not ME.
If your listings are for $30 on an Arrangment please keep in mind this means DELIVERED. There are sooo many times that I get rejected or get the MO MONEY request or get told that the delivery is $7.99 without those fees listed in the shops codification.
It's not MY JOB or MY CUSTOMERS JOB to know this. And who looks bad when you have to call your customer to tell them that the filling shop needs MO MONEY?
We can debate this issues until were all BLUE yet the problem is within the Listing Members.
I have asked for YEARS to Mr. WS that they should contact EACH member before the next book comes out to make sure their prices are what they want listed......I got NOTHING.
FWOACS...Florists without a Clue. :beer
What gives? anywho...It's up the the Members to update their listings not ME.
If your listings are for $30 on an Arrangment please keep in mind this means DELIVERED. There are sooo many times that I get rejected or get the MO MONEY request or get told that the delivery is $7.99 without those fees listed in the shops codification.
It's not MY JOB or MY CUSTOMERS JOB to know this. And who looks bad when you have to call your customer to tell them that the filling shop needs MO MONEY?
We can debate this issues until were all BLUE yet the problem is within the Listing Members.
I have asked for YEARS to Mr. WS that they should contact EACH member before the next book comes out to make sure their prices are what they want listed......I got NOTHING.
FWOACS...Florists without a Clue. :beer
Lady Biker Florist
Well-Known Member
No it is not ethical. How can you rightfully collect $75.00 from your customer and only give the other florist $60.00? If the other florists's roses are listed for $60.00 then only charge your customer $60.00 plus tax and wire charge. If you want to charge your customer the same thing you charge and that is $75.00 then for Heaven's sake have the decency to send the full amount to the other flower shop. Make sure to mention that you are giving them more and expect a fancier vase, etc. Keeping the extra $15.00 is deception at it's best.
Next - I still don't get the connection between what my minimum to receive is and what my minimum to send is. I have heard this before and I know it annoys some of you, but it makes no sense to me. I set my minimums to receive and then I use YOUR minimums that you set to send. I do have a set minimum of $35.00 to send and many areas higher right off the bat, but my mimimum in is $40.00 to receive. We do look up the city first before finishing the order to make sure $35,00 is enough if we are dealing with one of those customers who want to spend as little as possible. If I see roses codified for $35.00 or $40.00 I do not go that low for roses. I have to assume this is a problem waiting to happen. I up the price to my price of $55.00 and I send the whole thing to the other florist and explain to upgrade. Never assume they will automatically upgrade. You have to let them know you know you are giving them more than they quote.
jbarb - I didn't realize you were in San Fransicso. I used to live in Daly City when I was 19. One of the best places on this earth to be I must say! (San Francisco that is)
Lady Biker,
I know Daly City well. We are not in the city, we are up north in the wine country but still considered north bay.
As for the codified miniums, I guess I don't know how to get my thoughts across on this one. It's not the fact that someone sends an order out for less than their minimum exactly, it's more like when they send out a specific order for less than what they are willing to fill it for. Our shop is codified for $55 for roses. I won't send an order for roses for less than $55. Now I would hope that the filling florist will fill to value if lets say their roses are $45,then I would hope they would upgrade the vase or the filler. But non the less I won't tell my customer that my roses are $55 but I can wire them out for $45. That just is not good business sense in my opinion. If I tell a customer that the least expensive vase arrangement in my shop is $35, I sure as heck am not going to wire out a vase arrangement for $25 even if that shop is codified for it. Why would I do that? That's just telling my customer that I am more expensive than the shop down the street. Now I suppose that If I were a shop in west boonieville where you could by a 6 bedroom house for $24,000 then I could use the excuse that prices were less/more in other cities but when you are located in a well populated area, there really is not much of an excuse to be priced differently than any where else.
Our Canadian friends are obviously an exception. I can get a case of anything flown in from Miami for under $20. So shipping is not an issue.
I know Daly City well. We are not in the city, we are up north in the wine country but still considered north bay.
As for the codified miniums, I guess I don't know how to get my thoughts across on this one. It's not the fact that someone sends an order out for less than their minimum exactly, it's more like when they send out a specific order for less than what they are willing to fill it for. Our shop is codified for $55 for roses. I won't send an order for roses for less than $55. Now I would hope that the filling florist will fill to value if lets say their roses are $45,then I would hope they would upgrade the vase or the filler. But non the less I won't tell my customer that my roses are $55 but I can wire them out for $45. That just is not good business sense in my opinion. If I tell a customer that the least expensive vase arrangement in my shop is $35, I sure as heck am not going to wire out a vase arrangement for $25 even if that shop is codified for it. Why would I do that? That's just telling my customer that I am more expensive than the shop down the street. Now I suppose that If I were a shop in west boonieville where you could by a 6 bedroom house for $24,000 then I could use the excuse that prices were less/more in other cities but when you are located in a well populated area, there really is not much of an excuse to be priced differently than any where else.
Our Canadian friends are obviously an exception. I can get a case of anything flown in from Miami for under $20. So shipping is not an issue.
Lady Biker Florist
Well-Known Member
jbarb,
I understand more clearly what you are saying now. I never thought of it that way as our in store minimums are lower than our wire out minimums. I know you are supposed to have one minimum across the board, but I don't. My in store minimum for an arrangement is $25.00 plus delivery. My wire in minimum for an arrangement is $40.00 and that includes delivery of $5.95-$8.85. As for roses I personally will not wire them out for less than my price which is $55.00 and if their's are less I make sure and tell them to upgrade. I will not wire ANYTHING out for less than $35.00 and that includes a single rose if they want it that badly. That only happened once, though. I'm glad you explained it more thoroughly.
As for Daly City - We lived in an apartment on 88th street I think it was and it was on a huge hill. We were about in the middle of the hill. I loved going outside and being able to look up the hill and see San Bruno mountain or looking down the hill and know the ocean was only about one half mile on the other side of the houses. When I lived there is when the Bart was opened. I was 19, now I am 47. Wow, how times flies, it seems like yesterday. Christmas was really strange. it was nice to go Christmas shopping in nice weather, but buying a Christmas tree in warm weather is just weird after you've done in zero degree weather all your life. Most of them had snow sprayed on them and some of the snow was in pastel colors. That was pretty ugly. Oh well, thanks for letting me reminisce!
I understand more clearly what you are saying now. I never thought of it that way as our in store minimums are lower than our wire out minimums. I know you are supposed to have one minimum across the board, but I don't. My in store minimum for an arrangement is $25.00 plus delivery. My wire in minimum for an arrangement is $40.00 and that includes delivery of $5.95-$8.85. As for roses I personally will not wire them out for less than my price which is $55.00 and if their's are less I make sure and tell them to upgrade. I will not wire ANYTHING out for less than $35.00 and that includes a single rose if they want it that badly. That only happened once, though. I'm glad you explained it more thoroughly.
As for Daly City - We lived in an apartment on 88th street I think it was and it was on a huge hill. We were about in the middle of the hill. I loved going outside and being able to look up the hill and see San Bruno mountain or looking down the hill and know the ocean was only about one half mile on the other side of the houses. When I lived there is when the Bart was opened. I was 19, now I am 47. Wow, how times flies, it seems like yesterday. Christmas was really strange. it was nice to go Christmas shopping in nice weather, but buying a Christmas tree in warm weather is just weird after you've done in zero degree weather all your life. Most of them had snow sprayed on them and some of the snow was in pastel colors. That was pretty ugly. Oh well, thanks for letting me reminisce!
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