We ended up shutting our dove down on the 22nd this year, not because we couldn't or weren't taking in more orders, but because tel hq was being unreasonable.
I would refuse an order or ask for more money in which case of course, tele cancels.
so, then they would send THE SAME order back to me, I refuse, they send it again, I refuse, and so on and so on. 1 order was 8 times like this, I would even write on the refusal to stop sending it to us. As we are sending the orders back and forth they are also calling us for the same orders, we tell them on the phone to stop sending it and stop calling on this order and we would get yet another call. I had 4 calls within 5 minutes on one order.
I was spending so much time on these orders we could not, would not fill, not to mention the paper and ink they were taking up.
I finally called HQ and asked to speak to a supervisor. The lady said no, and asked me what the problem was, I told her I was not going to go through the whole story with her, just to go through it again and that I wanted to please speak with a supervisor. I was not rude or mean, just stated what I wanted. She said, please hold, then she hung up on me!
Soooo, I called back, asked to speak to a supervisor, I was asked if I was a customer or florist, I was then told that "supervisors don't DEAL with florist" WHAT!!! I demanded to speak to a supervisor, after some more arguing, I told him if he didn't let me speak with someone we were going to shut our machine off. He told me to go a head and do that.
So, I did
Not 10 min. later HQ calls to place an order. My mother (the owner) took the phone, tells the lady our machine has been turned off and it will remain that way until she speaks to a supervisor. She gets one on the phone. She explains everything, how much time they are wasting us, how rude and mean they were and so on. The supervisor listens and says she is making notes in our file so the cs people will be more polite to us?!
We kept the dove off til today.
They of course, kept calling. I told them our dove was on stop, they would then tell me they can give it to me over the phone, I told them no. They would ask me if we weren't taking in anymore orders, I said, oh yes, we are and if you would like to give your customer our phone number we would be more than willing to take care of them.
So today I open my email and find a survey in regards to me calling HQ customer support. So...... I filled it out!
:wallhead::wallhead::wallhead:
I would refuse an order or ask for more money in which case of course, tele cancels.
so, then they would send THE SAME order back to me, I refuse, they send it again, I refuse, and so on and so on. 1 order was 8 times like this, I would even write on the refusal to stop sending it to us. As we are sending the orders back and forth they are also calling us for the same orders, we tell them on the phone to stop sending it and stop calling on this order and we would get yet another call. I had 4 calls within 5 minutes on one order.
I was spending so much time on these orders we could not, would not fill, not to mention the paper and ink they were taking up.
I finally called HQ and asked to speak to a supervisor. The lady said no, and asked me what the problem was, I told her I was not going to go through the whole story with her, just to go through it again and that I wanted to please speak with a supervisor. I was not rude or mean, just stated what I wanted. She said, please hold, then she hung up on me!
Soooo, I called back, asked to speak to a supervisor, I was asked if I was a customer or florist, I was then told that "supervisors don't DEAL with florist" WHAT!!! I demanded to speak to a supervisor, after some more arguing, I told him if he didn't let me speak with someone we were going to shut our machine off. He told me to go a head and do that.
So, I did
Not 10 min. later HQ calls to place an order. My mother (the owner) took the phone, tells the lady our machine has been turned off and it will remain that way until she speaks to a supervisor. She gets one on the phone. She explains everything, how much time they are wasting us, how rude and mean they were and so on. The supervisor listens and says she is making notes in our file so the cs people will be more polite to us?!
We kept the dove off til today.
They of course, kept calling. I told them our dove was on stop, they would then tell me they can give it to me over the phone, I told them no. They would ask me if we weren't taking in anymore orders, I said, oh yes, we are and if you would like to give your customer our phone number we would be more than willing to take care of them.
So today I open my email and find a survey in regards to me calling HQ customer support. So...... I filled it out!
:wallhead::wallhead::wallhead:
