I went to my uncle’s funeral on Thursday. I ordered flowers to be delivered from a florist I used and had a great relationship with before I sold my flower shop last October. I asked for “something low, oblong” that could be used for a tablepiece or sent to the cemetery afterwards, designer’s choice of flowers but if you have orange lilies that would be great because my uncle was a Prairie farmer.” The order taker said she didn’t think they had orange lilies but they did have orange gerbs so they might use them and I agreed that would be nice even though they aren't lilies. I also spelled out every name (siblings, spouses, etc.) that was to be included on the enclosure card.
Well, of course I scanned the array of arrangements at the altar and none fit the description of what I had ordered. So, I thought, well, maybe it was placed in the reception/luncheon room for after the service.
Meanwhile, I just couldn’t help but notice a water-deprived hydrangea up there and I just couldn’t let that go unattended so I found a pitcher in the kitchen and quickly watered the plant just before the priest, alter boys and casket made their way down the aisle. The plant revived quickly which I was happy about since Uncle was a plant/flower guy and I’m sure he would not have liked a dead-looking plant in full view throughout his funeral!
I found my arrangement that was delivered: a traditional one-sided triangle in a nice ceramic pot with red lilies, yellow snaps, red glads, carns and a couple roses. I was disappointed that what I had ordered had not been sent but when I read the card I was even more disappointed. My husband, my daughter and my brother’s names were all omitted, even though I had slowly spelled out each and every name to the gal taking the order….
Now, if I were an 'ordinary' customer, I would likely have called already to “complain” – I hate that word! But I’m hesitant to, perhaps because I included the words “designer’s choice” when ordering the flowers. I did not mean “do whatever you want” as I had specifically asked right at the get-go for something low and oblong. And it’s just wrong that all the names I asked for were not included on the card….. And I really wanted Aunty to use the flowers at home on her table, if she chose to, afterwards…..
Would like others’ thoughts on what you would do if you were in my shoes.
Should I just let it go 'cause my wording could have been misunderstood or should I let them know I wasn't happy?
Thanks, in advance, for all comments.
Well, of course I scanned the array of arrangements at the altar and none fit the description of what I had ordered. So, I thought, well, maybe it was placed in the reception/luncheon room for after the service.
Meanwhile, I just couldn’t help but notice a water-deprived hydrangea up there and I just couldn’t let that go unattended so I found a pitcher in the kitchen and quickly watered the plant just before the priest, alter boys and casket made their way down the aisle. The plant revived quickly which I was happy about since Uncle was a plant/flower guy and I’m sure he would not have liked a dead-looking plant in full view throughout his funeral!
I found my arrangement that was delivered: a traditional one-sided triangle in a nice ceramic pot with red lilies, yellow snaps, red glads, carns and a couple roses. I was disappointed that what I had ordered had not been sent but when I read the card I was even more disappointed. My husband, my daughter and my brother’s names were all omitted, even though I had slowly spelled out each and every name to the gal taking the order….
Now, if I were an 'ordinary' customer, I would likely have called already to “complain” – I hate that word! But I’m hesitant to, perhaps because I included the words “designer’s choice” when ordering the flowers. I did not mean “do whatever you want” as I had specifically asked right at the get-go for something low and oblong. And it’s just wrong that all the names I asked for were not included on the card….. And I really wanted Aunty to use the flowers at home on her table, if she chose to, afterwards…..
Would like others’ thoughts on what you would do if you were in my shoes.
Should I just let it go 'cause my wording could have been misunderstood or should I let them know I wasn't happy?
Thanks, in advance, for all comments.
