- Dec 13, 2003
- 596
- 339
- 63
- 124
- State / Prov
- PA
Customer complaint via email about a $35 arrangement:
"I ordered flowers today to be delivered to my wife. I have attached a photo of the flowers that my wife received. I must say I am extremely dissatisfied with the bouquet. For the amount of money that I spent I feel these are not the quality that I was expecting. I could have bought a similar bouquet at Giant Eagle (grocery store) for $10 dollars. I am not pleased at all and figured I would give you the chance to make it right. If you will not that is fine, I will take my money elsewhere in the future."
View attachment Buccheit_7-29-11.pdf
His picture looks as though it was taken from the side in the front seat of a car. Trust me that looked much bigger from the front.
First of all, I am sorry you were disappointed with the arrangement. When we get a call from a new customer, I like to refer them to our websites to see size and pricing information.
That said, I do remember the vase we did for your wife. There were lots of long lasting flowers, in addition to some roses. I would like to speak to my designer about this further. Unfortunately, she is off today; (Saturday) however, I did leave her a message to call the shop this weekend.
Again, I apologize that you were not pleased. I will get back to you as soon as possible. Just let me know whether you prefer a phone call at work or an email. Thanks.
Customer replied that he preferred email since he's at work. My reply....
I spoke with the designer regarding your order. The only instructions she received were that your wife likes daisies. I wasn't sure from your email, but it sounded as though you are questioning our pricing.
Our designer, Pat, used a $5 vase and included 1 stem of spray roses- $4.00, 4 stems of chrysanthemums - $8.00 (some of which were daisies), 3 stems of alstroemeria- $3.00, 2 stems of spray daisy asters - $4.00, variegated pittisporum (a green) -$2.00 and a butterfly - $1.00. There was $7.00 labor added as well. That actually totals $34.00, so we did miss the mark by $1.00. Prices in our business fluctuate daily, so it's not unusual to go over or under a bit on an arrangement.
Our average order, not including delivery, is $50.00. The arrangement we designed actually looked big for the $35.00 price, due to the fact that most were inexpensive flowers. In the future, I would recommend speaking directly to the designer; as again, her only instructions were that your wife likes daisies.
I hope this explanation helps. We can discuss this further via phone or email, if you like.
Here's is his response..........are you ready??
Thanks for the explanation. I have given corsages to dates at my high school dance that were bigger than the bouquet my wife received. Lesson learned I guess. :rofl:
"I ordered flowers today to be delivered to my wife. I have attached a photo of the flowers that my wife received. I must say I am extremely dissatisfied with the bouquet. For the amount of money that I spent I feel these are not the quality that I was expecting. I could have bought a similar bouquet at Giant Eagle (grocery store) for $10 dollars. I am not pleased at all and figured I would give you the chance to make it right. If you will not that is fine, I will take my money elsewhere in the future."
View attachment Buccheit_7-29-11.pdf
His picture looks as though it was taken from the side in the front seat of a car. Trust me that looked much bigger from the front.
First of all, I am sorry you were disappointed with the arrangement. When we get a call from a new customer, I like to refer them to our websites to see size and pricing information.
That said, I do remember the vase we did for your wife. There were lots of long lasting flowers, in addition to some roses. I would like to speak to my designer about this further. Unfortunately, she is off today; (Saturday) however, I did leave her a message to call the shop this weekend.
Again, I apologize that you were not pleased. I will get back to you as soon as possible. Just let me know whether you prefer a phone call at work or an email. Thanks.
Customer replied that he preferred email since he's at work. My reply....
I spoke with the designer regarding your order. The only instructions she received were that your wife likes daisies. I wasn't sure from your email, but it sounded as though you are questioning our pricing.
Our designer, Pat, used a $5 vase and included 1 stem of spray roses- $4.00, 4 stems of chrysanthemums - $8.00 (some of which were daisies), 3 stems of alstroemeria- $3.00, 2 stems of spray daisy asters - $4.00, variegated pittisporum (a green) -$2.00 and a butterfly - $1.00. There was $7.00 labor added as well. That actually totals $34.00, so we did miss the mark by $1.00. Prices in our business fluctuate daily, so it's not unusual to go over or under a bit on an arrangement.
Our average order, not including delivery, is $50.00. The arrangement we designed actually looked big for the $35.00 price, due to the fact that most were inexpensive flowers. In the future, I would recommend speaking directly to the designer; as again, her only instructions were that your wife likes daisies.
I hope this explanation helps. We can discuss this further via phone or email, if you like.
Here's is his response..........are you ready??
Thanks for the explanation. I have given corsages to dates at my high school dance that were bigger than the bouquet my wife received. Lesson learned I guess. :rofl:
