State Of The Industry

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sfox

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THE STATE OF THE FLOWER INDUSTRY
Comments that florists don’t get it and don’t understand the business made me sit down and compose this.

First, many florists do get it and do understand this industry. What is the state of this industry today? Well, it’s about the same as the horse industry in 1910. Horses were big business back then because they were the main source of transportation. Along with horses were the buggy whip makers. As automobiles began to take over, the horse and buggy whip industry didn’t die overnight. Many did well, in spite of the changes occurring. They weren’t growing the industry, they were just capturing market share that was being lost by weaker players. That is until the horse went by the wayside forever as a mode of major transportation.

That’s a little like the flower industry today. Flowers are not going away. What is changing is that flowers are losing their place as a gift and florists are losing their share of the business. Florists add value to flowers by creating designs, but as the overall perceived value of flowers declines, the value of designed flowers is dropping. And in the United States, the biggest reason for buying flowers is for gift giving. I am in Michigan and our economy sucks. That doesn’t mean that everyone in the flower business here is doing badly. Some are in fact growing, but their growth is not because the industry as a whole is growing but because they are capturing market share from those closing their doors. What bodes poorly for those left is the fact that their expenses are rising at the same time their ability to raise prices to cover these increases is diminishing. Their only solution is to capture more volume, by any means.

A few days ago, the Wall Street Journal had an article stating that WalMart was removing the fabric departments from many of it’s stores. Did people quit wearing clothes? No. But what people are really doing is saying that they place very little value on handmade, homemade clothing even if the quality is higher than store bought. To add to that, in the past, there were hundreds of independent fabric shops along with a large number of chains selling fabric. And there were a large number of sewing machine makers. Today very few exist. See any parallel between the fabric industry and flowers.

Flowers are not going to go away completely. What is changing is the fact that the consumer is placing less and less value on the labor florists do to create those beautiful floral arrangements. This is being hastened by the fact that sales of flowers are being driven today more and more by price alone. This is due to the fact that many deep pocket players have come into the industry, plan on making a killing and leaving. Look at the amount of money Perry and Company made by buying and selling FTD. Look at the huge amount of money the founders of Proflowers made. Over time, the majority of florists will fold. Along with them will be the supporting industry of transportation, wholesalers, etc. Flowers will still be sold. And just like fabric today is still being sold. It will just be a small niche. The industry that will be left standing will look nothing like the flower industry of today.
 
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how many florists do you know, that can read AND understand these implications??

Sadly, not very many. (Excluding those here of course) We are a rarity in the floral kingdom. There are quite a few florists who still don't accept credit cards.
 
Wise, maybe, but a very narrow view. You fail to even mention the single biggest issue in this business is that, unlike those in your examples, the profit is being removed before any substantive action takes place. To place this in your example of the buggy whip maker you need to place somebody right outside the whip makers front door that is taking orders for whips, then walking those orders into the whip maker and giving him 65% of the total money taken in. The whip maker then has to deliver the whips at full value and deliver the whips while the whip seller continues in his no-COGS venture. I can go on and on with this, but since this analogy doesn't work in the first place, the conversation will just degrade to silly argument.

I understand what you are saying. That most florists will go out of business and only the strong will survive. You are saying that flower sales are doomed to become minuscule as people choose something else. If you keep saying this and gather enough followers then it might just happen. I don't see a decrease in flower purchases in this country - just a migration of the purchase location. It is not that people are buying flowers elsewhere to do their own arranging or that they are buying something else that has turned this industry. Rather, it is deceitful individuals that have taken street-corner scams to the entire world and those that are now going along with it - all in the name of business.

Oh, if you need an example as to what I am referring to...

http://www.e-florist-inc.com/index.asp

The list is much longer than just this one - and these folks need something else to do what they do.
 
Sfox -

The value of some designed flowers are indeed dropping. Why? If a flower shop's work looks the same as a grocery store's, if their website has the same products as WalMart.com or is featuring the same kinds of offerings the shop was making 10 years ago, they have positioned themselves at a competitive disadvantage.

I'm not following your analogy about Wal-Mart and their fabric departments. IMO the reason stores sell less fabric is because of the China factor - making ready-made clothing far more economical then DIY. Women can purchase a decent quality garment for low prices today (compared to 20 years ago.) Having hand-made Halloween costumes the last few years, I'll attest that it's far cheaper to buy one off-the-shelf than to purchased the yardage (let alone invest the time to make them.) And girls don't learn sewing in Home Ec anymore so the pool of people interested in raw yardage is dwindling. I hardly ever see 20-somethings at JoAnns but do run into a lot of ladies in their 50's, 60's and up.

You might enjoy reading a recent article from the LA Times about a neighborhood hardware store that's gaining ground on Home Depot and Lowes. Local Store ReTools and Thrives. The upshot is that Virgil's Hardware constantly scouts the competition, specializes in niche products and offers service their customers rave about.

Sounds like the things most flower shops could and should be doing.

I don't disagree with your conclusion but IMO florists are losing relevance because most fail to define themselves, fail to evolve and fail to aggressively compete.
 
Local Store ReTools and Thrives. The upshot is that Virgil's Hardware constantly scouts the competition, specializes in niche products and offers service their customers rave about.

Sounds like the things most flower shops could and should be doing.

This is a great read. It gives me incentive, motivation and ideas that I had thought of before I can use right here in my own shop but never really acted on it. Most of the shops around me do not carry the more usual variety of flowers. Everyday mix is the norm and therefore our wholesalers do not offer them because they say not enough people buy and they end up having to throw most of it away. I would love to be able to offer those blooms, greens and filler you can't find in Grocery Stores or every other florist shop in town. My delimma? Where do I get them in small quantities to start off. And how do I get the word out without going broke with advertising cost. Any ideas?
 
There's hope

I did not intend for my post to be read with all doom and gloom. What I did mean to focus on is that the public is losing it's precieved value for flowers. As they are being sold in ever and ever more places, at lower and lower prices, we as an industry are losing the battle to keep pace with ever rising costs associated with doing business.

And Fairfield, don't even bring up wire services, etc. Forget all that. This is about the public and how they see flowers and how it is affecting our industry today.

There is hope. But it means florist banding together as never before in marketing themselves as being revelant in today's modern lifestyle. But I did not color the picture to make everything seem rosie. It's brutal out there and unless we wake up and work on solutions, it's going to get worse.
 
There is hope. But it means florist banding together as never before in marketing themselves as being revelant in today's modern lifestyle. But I did not color the picture to make everything seem rosie. It's brutal out there and unless we wake up and work on solutions, it's going to get worse.

I agree with this wholeheartedly.

Can this be done with the "Do whatever is right for your own business" mindset or do you think that there will need to be some sacrifices made for the good of the industry?
 
Great post everyone. We have so many examples to what could happen to the local florist.

Many before us have come together and tried to analyze their own situation within their own industry. Just as we are here at this board sharing ideas and showing both sides of the coin. We do have the power to decide our own fate and the seed has been planted here at Flower Chat.
 
in time.....

flower shops will fail because they are NOT aware of their competition...plain & simple!!
This industry has quickly become price driven, with "YOUR NICHE MARKET" being that, which you do, better than the rest!!
It's NOT ALWAYS, a great YP ad, or a dynamic website, or even longevity...it IS, when you can re-invent the need for floral products, more efficiently than your competitors.
Profit is absolutely mandatory in our industry, and to be profitable, with razor thin margins, proves to your competition, that you are serious about making your living, and proves to yourself, that what you are doing, is working!!
On the upside, the shops that are left, WILL HAVE a far more reaching impact on our industry, and a better connection with the buying public!
There is no use in continually revisiting the obvious, that inadequate business owners are bad for business...ANYONE can run a business when things are good, and customers are plentiful!
 
This thread reminds me of a post a wrote about 2 years ago where I compared the local florist of the 00's to the butchers of the 60's. I was researching something and discovered that in the 50's and 60's there were over 100,000 small butcher shops in this country.

Now? Well, when is the last time *you* went to a butcher? As the industry centralized (ala ProFlowers, FTD, WS etc) and the local grocer grew, soon all the butcher work was being done off-site, saving the large corporations tons of dough at the expense of the local guys.

We are seeing the same thing play out in this industry right before our eyes. Mom n pops are being crushed by the large multinationals who see flowers as nothing but another UPC item in a database. There will always be real money to be made in the high-service area of events and weddings, but most florists really did not get into the business to work that hard or to feel that stress on a weekly basis.
 
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