On the TF and 1-800 home page - approx half-way down - there is a medium sized icon for StellaService.
They appear to be a ratings site with (limited) search engine capabilities. I have never heard of them before but that does not necessarily mean anything. What do you know?
Their site says that they handle the ratings criteria themselves after thorough, detailed, investigation into the companies. Stellaservice states that there is no payment for listing nor "gaming" of the surveyed company.
Stellaservice writes about how they examine, amongst other aspects of the assessed business, the return policy, return process, correspondence, refund speeds, methods and alerts. Nowhere could I find under TF or 1-800 on the Stella site anything about how floral "returns" are handled - for example with 1-800, the methodology is different depending upon whether florist delivered or drop-ship. I ask myself, how thorough is this assessment?
I was particularly struck by their statements about Teleflora's "...speedy one-day..." delivery and how the "Flowers arrive exactly when expected and are nicely packaged with tissue paper and ribbons around the flowers." Clearly they didn't investigate TF that thoroughly!
If TF, in particular is so wonderful to score highly as to proudly carry the Stellaservice icon, that, surely, is actually a reflection of the florists and not TF - but, hey, Stellaservice has used over 300 unique matrix to assess TF so they know all about their business.
But what is you opinion of Stellaservice, based upon experience or what the blurb says and claims to do on their website?
http://www.stellaservice.com/
They appear to be a ratings site with (limited) search engine capabilities. I have never heard of them before but that does not necessarily mean anything. What do you know?
Their site says that they handle the ratings criteria themselves after thorough, detailed, investigation into the companies. Stellaservice states that there is no payment for listing nor "gaming" of the surveyed company.
Stellaservice writes about how they examine, amongst other aspects of the assessed business, the return policy, return process, correspondence, refund speeds, methods and alerts. Nowhere could I find under TF or 1-800 on the Stella site anything about how floral "returns" are handled - for example with 1-800, the methodology is different depending upon whether florist delivered or drop-ship. I ask myself, how thorough is this assessment?
I was particularly struck by their statements about Teleflora's "...speedy one-day..." delivery and how the "Flowers arrive exactly when expected and are nicely packaged with tissue paper and ribbons around the flowers." Clearly they didn't investigate TF that thoroughly!
If TF, in particular is so wonderful to score highly as to proudly carry the Stellaservice icon, that, surely, is actually a reflection of the florists and not TF - but, hey, Stellaservice has used over 300 unique matrix to assess TF so they know all about their business.
But what is you opinion of Stellaservice, based upon experience or what the blurb says and claims to do on their website?
http://www.stellaservice.com/
