This is a rant! Stupid florists need to drop their ws affiliation.
On Friday, 02-Feb, at 3:30 pm, I Doved an order to a florist in the Chicagoland area. It was a funeral with a Sunday service.
On my order, I write in two places, the day and the delivery date for the funeral. To be more specific, on the 2nd choice line, I typed, "customer says visitation is Sunday."
On the delivery date line I entered, Delivery: Sat, 03-Feb.
To reiterate....
I specified, deliver 03-Feb, Sat. I specified call funeral director for time of service. I specified on the order, visitiation is Sunday, 04-Feb.
This is the reason for the title of this thread.
The order was a $50 plant.
Customer calls me today, and tells me plant wasn't delivered.
I send an inquiry.
This dolt responds (for those of you who know me, this rant is out of character for me). She is a one-emloyee shop and she has been busy with valentine orders. She continues by saying, she called the funeral home and the funeral director told her that the service is at 1:00 pm Sunday. 03 Feb.
Visitation started at 10 am for the family with public viewing at noon. I found this out from the recipient of the plant and I went online and looked up the Obituary on this funeral home's website. This florist could have done the samething.
One other point, I didn't know that this florist was closed on Sundays and Saturdays.
With that said, she made a special trip to work on Sunday to attempt delivery. She called the funeral home and the FD said the family was there. She tells the FD to have the family call her. She waits 1 1/2 to 2 hours, waiting for the family, who is at the funeral home, to call her back inorder to make the delivery. I checked her shop is 10.6 miles from the funeral home, or 15 minutes away.
The family, who is at the funeral home, did not call her back. So she goes home.
Forward to today.
Her response to my inquiry this morning was.. "I was going to call you later today, (8 days later) and tell you that I spoke with the FD yesterday (Sunday, 11-FEb) and he said the recipient for the plant doesn't live in Chicago. Tell me how to proceed."
First she is lying to me. If she is closed on Sundays, why did she call the FD 7 days later, on a Sunday, to make this inquiry of the recipient?
She told me the package is still in her store.
I send a Can messge, but write a note to her. In the note, I asked her why that if she is closed on Sat, didn't she just forward the order to another florist. Also, I asked her why, if she is closed on Saturday and Sunday, didn't she make the delivery on Friday.
She then blames me for sending the order too late on Friday, 02-Feb for a visition two days later and the funeral director for telling her the wrong time.
Hopefully, this florist will not be in business very long.
Had she told me she forgot, lost or misplaced the order, I would have understood. That happens, but to be this obtuse goes beyond logic.
From now on.... in addition to telling the receiving florist to check time and date of the funeral with the funeral home, I am going to also type, "check the funeral home's website for time and date of viewings."
Joe
On Friday, 02-Feb, at 3:30 pm, I Doved an order to a florist in the Chicagoland area. It was a funeral with a Sunday service.
On my order, I write in two places, the day and the delivery date for the funeral. To be more specific, on the 2nd choice line, I typed, "customer says visitation is Sunday."
On the delivery date line I entered, Delivery: Sat, 03-Feb.
To reiterate....
I specified, deliver 03-Feb, Sat. I specified call funeral director for time of service. I specified on the order, visitiation is Sunday, 04-Feb.
This is the reason for the title of this thread.
The order was a $50 plant.
Customer calls me today, and tells me plant wasn't delivered.
I send an inquiry.
This dolt responds (for those of you who know me, this rant is out of character for me). She is a one-emloyee shop and she has been busy with valentine orders. She continues by saying, she called the funeral home and the funeral director told her that the service is at 1:00 pm Sunday. 03 Feb.
Visitation started at 10 am for the family with public viewing at noon. I found this out from the recipient of the plant and I went online and looked up the Obituary on this funeral home's website. This florist could have done the samething.
One other point, I didn't know that this florist was closed on Sundays and Saturdays.
With that said, she made a special trip to work on Sunday to attempt delivery. She called the funeral home and the FD said the family was there. She tells the FD to have the family call her. She waits 1 1/2 to 2 hours, waiting for the family, who is at the funeral home, to call her back inorder to make the delivery. I checked her shop is 10.6 miles from the funeral home, or 15 minutes away.
The family, who is at the funeral home, did not call her back. So she goes home.
Forward to today.
Her response to my inquiry this morning was.. "I was going to call you later today, (8 days later) and tell you that I spoke with the FD yesterday (Sunday, 11-FEb) and he said the recipient for the plant doesn't live in Chicago. Tell me how to proceed."
First she is lying to me. If she is closed on Sundays, why did she call the FD 7 days later, on a Sunday, to make this inquiry of the recipient?
She told me the package is still in her store.
I send a Can messge, but write a note to her. In the note, I asked her why that if she is closed on Sat, didn't she just forward the order to another florist. Also, I asked her why, if she is closed on Saturday and Sunday, didn't she make the delivery on Friday.
She then blames me for sending the order too late on Friday, 02-Feb for a visition two days later and the funeral director for telling her the wrong time.
Hopefully, this florist will not be in business very long.
Had she told me she forgot, lost or misplaced the order, I would have understood. That happens, but to be this obtuse goes beyond logic.
From now on.... in addition to telling the receiving florist to check time and date of the funeral with the funeral home, I am going to also type, "check the funeral home's website for time and date of viewings."
Joe
