Teleflora blames the Florists!

[BOSS]

Y'all know they do it behind the scenes, I never thought they would put it in print. Obviously the customer talked to the florist on this one...

The complaints on all of the BIG3's pages are sad...very sad... so many disappointed customers...and it's getting so it's the florist getting the blame...

 

[secretgarden]

Here is the post I put on the big 4 last night. (FTD, TF, PRO, 1-800).

This post will vanish soon so read it while you can. The money you "saved" on the bouquet is not worth all of this frustration. You were forced to pay for special delivery dates and times that they could not service. Please give a local florist a chance next holiday. Get more for your money and piece of mind that they will do what it takes to make the person you are sending them to smile. ~

I have had a few people respond and Michael Nikolis is leaving messages to angry customers to shop local!

We can't help that they fell for the bait and switch but we can sure educate them on the proper way to order.

I even saw a post about someone who did not receive the flower food, she was upset because she had no idea where to buy it. Hmmm, If only there was a place that specialized in flowers, that knew everything about them, maybe I could go there and buy my food.... UMMMM DUH go to a florist. If you don't have one in your town head to the grocery store, I bet they at least have flowers. Some people you just can't help, others are willing to learn.

 

[KABERS]

My first call yesterday was from a lady checking delivery time on her mom's flowers. She placed the order with Blooms Today. They told her I was filling it and even gave my #. WTH I'm not a wire service and I would never fill for Toady's. It was also a pitcher type container. I explained why I don't fill for the ripoff but it still makes me feel bad that buying flowers was a negative experience for her. I'm sure she wasted a lot of time on hold with that company.

 

[secretgarden]

That is my main complaint too. I hate the bad taste that it leaves in their mouth about flowers. One bad experience and they could be done for good. Hopefully we can educate a few and they will have years of positive buying to negate the negative experience.

 

[master J]

Maybe they should charge more quality assurance fees to their sucker filling members

 

[Flowermomma]

Just for flowers has tried to place orders with me twice today.. for today.. its 1pm here.. now honestly i'm still taking orders for real live people for today/tomorrow but not for Just for flowers!

 

[Kobe0007]

I had a customer call me yesterday and she wanted to check on her internet order she placed on 5/2. I searched high and low and couldn't find an order for her mother. So I got back on the phone and asked some questions and found out she placed it with Teleflora and chose us as the florist to fill it. I told her they most have never sent it to us (actually, we probably rejected it because we weren't accepting anything less than $50 from OGs). So I advised her to cancel her order with Teleflora and to order directly from us and told her about the fees she paid and how we compared. Needless to say, I got a credit card order from her 15 minutes later

Educate one person at a time, that is all you can try to do.

 

[Eric S]

I had a customer call me yesterday and she wanted to check on her internet order she placed on 5/2. I searched high and low and couldn't find an order for her mother. So I got back on the phone and asked some questions and found out she placed it with Teleflora and chose us as the florist to fill it. I told her they most have never sent it to us (actually, we probably rejected it because we weren't accepting anything less than $50 from OGs). So I advised her to cancel her order with Teleflora and to order directly from us and told her about the fees she paid and how we compared. Needless to say, I got a credit card order from her 15 minutes later. Educate one person at a time, that is all you can try to do.

See that's what I was afraid of. When they list their members on the website its just not right!!

 

[sandytf]

Maybe they should charge more quality assurance fees to their sucker filling members

I posed the question, "what are all those service fees for anyway?" on the FTD FB page. Their answer:

"‎@Sandy Schuldt Buss - The service fee is for services that include handling and processing the order, handling any customer service issues that may arise, and our quality control programs. National floral delivery companies charge similar ...fees. If you have any additional questions, please let us know by contacting us at [email protected]. Thank you."

I then asked them "Don't you charge the florists in your network for quality control?" I also mentioned that not too many online companies charge a "service fee" yet I'm sure they have customer service issues and need to handle and process their orders too.

On second thought, I'm sure they don't have as many customer service issues as FTD!!

 

[Rhonda]

aw, Sandy, stirring the pot LOL...

 

[Mikey the Flower Guy]

aw, Sandy, stirring the pot LOL...

I love the "ingredients".....

 

[secretgarden]

I can't comment anymore on FTD and 1-800, I have been blocked When I go to their pages the comment boxes are gone LOL. Guess they didn't like all of the real florist messages I was leaving. Truth hurts a bit I guess. Oh well still have TF and Pro to badger until they decide to do the same

 

[Petals]

I had a strange phone call earlier in the week. JC Pennny must have some TF ad as a bill stuffer. This woman wanted to send flowers to her Mother thru me but charge it to her JC Penney card so she could use her coupon or something. Anyway, she had seen something on TV and knew that she should order direct to get the most for her money so she understood that but I couldn't get her to understand that I didn't accept JC Penney credit cards! Finally asked her to call TF and request that the order be sent to my shop. She did, it was, it was for a decent amount, we delivered , Mom was happy. Think the girl still ended up overpaying .. would have been better off skipping the whole coupon thing but .....

 

[Simon Says]

What are the odds that Teleflora - and, no doubt, the others - will send out an e-mail (and then a Dove to ram their message home) in a few days exclaiming what a wonderful Mother's Day they had and other piffle they spout. Then it will congratulate the flock of florists and tell them what a wonderful job Teleflora does for them and in that patronizing tone they have perfected.

 

[Tuberose]

Had a gal place her order on our website and we had a promo code thing, she entered that and then sent us an email saying she couldn't figure out how to enter her sky miles promo through her credit card and could we do it for her? My manager was befuddled to say the least. Also had a gal wondering where her flowers were, she knows we did them since her sister got some from us and the same person sent them. She didn't tell us they ordered them through Tf.com until after we spent half an hour looking for her order.

 

[Hollywood]

Over and over the past 2 weeks we have told "Just Flowers", we don't want to work with them anymore.:kloguck:
They did not understand, so I had to be blunt and obnoxious like they are with us and told them they can shove all their orders up to their asses.
I also Emailed the only address for "Just flowers" I could find, somebody by the name of Mike, and told him to stop sending us orders IMMEDIATELY, otherwise I will report them to the Better Business Bureau.
It seems to have worked.
As off FTD we shut down our computers early Friday and did not accept any phone orders either.
They can all go to Hell!! :jester

 

[Tuberose]

Y'all know they do it behind the scenes, I never thought they would put it in print. Obviously the customer talked to the florist on this one...

The complaints on all of the BIG3's pages are sad...very sad... so many disappointed customers...and it's getting so it's the florist getting the blame...

We had so many undervalued orders from them, I routinely asked for more money and by Friday was getting no resistance when I asked for more, in some cases it was immediate. We pretty much have them, normally they want the order cancelled, not this holiday. If they don't give us the money they will get another complaint of non delivery. If it was from one of those lame promotional services and they offered almost no money, I rejected it immediately.

 

[secretgarden]

Can't figure out that fun little screen shot thing that Boss does but here is a quote from FTD's "FAN" page.

Will NEVER use again and will avoid ALL FTD florists
Well it looks like I am not alone. What a bunch of schmucks!!! After an hour on the phone, I am told that the florist rejected my order. You would think that an email or a phone call might have been in order, but I guess that would be asking too much. I recieve emails from FTD every day, but not one that was important! Not to worry though, I have placed my last order at FTD and will avoid FTD florists going forward wherever possible!!!

Looks like TF is not the only one blaming florists for there botched orders this weekend.

 

[anytimeflowers]

Can't figure out that fun little screen shot thing that Boss does but here is a quote from FTD's "FAN" page.

Lori, go to Jing.com. There is a free version.

Will NEVER use again and will avoid ALL FTD florists
Well it looks like I am not alone. What a bunch of schmucks!!! After an hour on the phone, I am told that the florist rejected my order. You would think that an email or a phone call might have been in order, but I guess that would be asking too much. I recieve emails from FTD every day, but not one that was important! Not to worry though, I have placed my last order at FTD and will avoid FTD florists going forward wherever possible!!!

Looks like TF is not the only one blaming florists for there botched orders this weekend.

Something like this COULD however convince florists that being members of FTD is a hazard.

 

[secretgarden]

I agree Linda. We stayed clear of them because of the drop shipping . The compete against you directly, you can't even get a cut of that one. No way to market to customers you will never even have. You have to work to find florist delivered items on the FTD page anymore. But their commercials make it sound like for over 100 years they have been florist friendly, not so much.