Well I just received my Teleflora gift "Happy Holidays From Teleflora"....a Christmas music CD. I am guessing that I cost them $5 to produce and mail, max. Take that off of my new $25 Quality fee.....I do not feel so bad (insert sick laugh). While I figure the fruit and macadamia nuts in the past might have cost them only $15 total, I have been down graded 66% for a Volume Class A member. I can really tell that Phil and Tom "...appreciate your business and value your loyalty." per greeting on the CD. Clay