Teleflora Fees

[meritasflowers]

What are all the Selection Guide fees for from Teleflora?
I have been trying to contact my rep to discuss. Currently
cutting ties with them, but need to get my money!
First thing they did was design & charge me for a website
without my consent. Then they charged me late fees when
I didn't pay for website. (Which was supposed to be taken
care of after 3 discussions.) I wrote in my letter of resignation
in November & shut off Dove. Please post any advice or help
if my rep doesn't come through.

 

[Flowermomma]

it was my understanding from a friend with a shop that teleflora was bring out a new book.
AND billing the florist monthly to pay for it. I think and someone who is TF will know for sure, that the cost of the new book is $500.00.

I am in the middle of leaving FTD and they just tried to mail me a new sympathy book that I refused at the post office.

Melissa

 

[anytimeflowers]

Merita,

I am not in a ws. It is my understanding that the new selection guide was $400, billed in three installments. There is also a 14.95 monthly fee for supplements to that selection guide.

Keep at them, and most importantly, keep a record of all correspondence, even if it is one-sided with nothing from them. It sounds like you're going to need it.

 

[lori042499]

Actually the book was 400 billed in 3 installments, and now the monthly is 19.99, didn't even have one installment at the proposed 14.99 charge which really burned me...and if you were a memebr when the book came out you must pay for it under memebr rules...as fro the website, you might want to read really really closely your contract on what you did and did not sign up for..if you signed a contract you owe that money and TF will come after you for it...so get your ducks in a row and know what you are talking about or they will nail you to a cross...when it comes to what TF is owed by contract they are rarely ever wrong and so many florists never read their contract and just have the rep fill out the paperwork and sign on the dot...not knowing what they even bought...happens all the time and then you spin your wheels round and round uselessly fighting a fight that is not winable...read the contract, pay what you are due to pay, and get out asap by keeping a great paper trail, sending confirmed receipted letters to the departments needed, and then follow up and demand email follow up by department heads and reps confirmeing all the info...That way if it has to go to court, you will have all the documentation you need, they count on the florist calling the CS reps and not having any kind of real documentation to back up their story and I'll tell you that is the biggest way to waste court and your time is letting it get to court and not having documentation to back up what you say, it is an automatic win for the plaintiff...