Teleflora Report Card--any better reason to QUIT ?!

[BobbiR]

http://www.customerservicescoreboard.com/Teleflora
Found this today searching for Different POS Systems
Will be out of Teleflora by Jan--still searching for a good POS

 

[Flowermomma]

There is nothing new in that...

But people think the big names are the ones to order from when they order on line i guess.
Some how we have to teach people how to look for local florists on line and not get scammed into ordering from an Order gathering place.
Heck my own mom got taken in when she ordered on line! She thought she was talking to a shop in the small town but nope they shipped the flowers in a box from Toronto to St Thomas. A more then 2 hour drive! and I had gone over how to check if its a local with her! she was sure she was ordering local!

 

[Simon Says]

The negative comments for TF and FTD on the site in question are unfortunately all too common. What are interesting are the FTD employee comments on the FTD scorecard insomuch as they tend to confirm our understanding of that organization even making allowances for employees with a possibly proverbial axe to grind.

 

[anytimeflowers]

Not that I don't think either of these companies has a long way to go before there are a bunch of rave reviews about them but this source is probably not a quantifiable one.

It appears that a company must submit their name to this site, and then more than likely the people who rate them may not be the most reliable. In 2010 there were only 367 companies IN TOTAL registered, 2011 has at total of 468. Not a lot of competition to really get an accurate accounting imo.

Add to that, here is a very telling quote from the site.

[h=2]Overall Customer Service Ratings[/h] There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 38 companies out of the 468 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 8%!

It seems as if people are more critical than ever, more demanding, and with the internet have a much louder voice than perhaps is warranted.

I repeat, I'm no defender of the ws but......

 

[BOSS]

This is a good (although small sample) example of what the wire services are doing to this industry. We have all seen these same type of comments leveled at FTD and 800Flowers after every holiday for the last few years. They work the percentages, take 500,000 orders, miss delivering 100,000+ (FTD alone) and you still make a killing...especially when you REFUSE TO REFUND FOR YOUR OWN MISTAKE.

Of course there was someone in San Antonio with Orchids at MD, likely though, they would not accept an order from Teleflora at a discount 2 days before the holiday. Can;t say I blame them, and I'll also say, that this trend will increase as the wires continue to try and out-do each other in the order volume department, because all the filler fools want incoming, discounted, unprofitable orders.

Some of my friends say that by me not doing wire orders, I'm doing my customers a disservice, I say bull *&^%... being associated with any company that over promises and under-delivers is a disservice. Florists are not damaging the industry, wire services that don't service are!

 

[secretgarden]

Some of my friends say that by me not doing wire orders, I'm doing my customers a disservice,

Boss, ask them how many of their local customers they have to turn away because there designers are busy filling wire orders. Or how many same day deliveries at holidays they have to disappoint because their vans are full of discounted orders. I say I am doing better by my customers because ALL of my focus is on them and their orders. I am not giving money to someone who is competing against me. Ask them how many of them have contributed to the advertising budget of the shop down the street.... why would you. But every time you fill an order you do just that. That next order may go to your competition, but you just helped pay for the yellow book ad that got them that order. There is no loyalty in wire service orders, it's the luck of the draw. I service my customers and they get my full attention, best product, and better service because of it.

 

[BobbiR]

Yes, I agree with Lori--
After we dropped BloomNet--(just before Mother's Day) We saw how profitable it was--I did not say "No" to anyone coming in at the last minute and all the "REAL" customers were happy to have their orders filled!! ALL at 100%!!!
Yes, there is still a need to fill orders for consumers- too lazy, or not able to get to a "Real" florist--but we can NOT be putting their orders first and neglect those in our own backyard-(those are the clients that keep coming back!)