Well I pulled the plug on FTD today. Mailed them notification of membership termination. Here is a summary of our experience with them.
We joined (for free) in September, got less than 10 orders by November when the membership starting costing $99/month. Orders have been coming in about at the rate of 10 to 15 per month. Nothing to get excited about. In November I had a "Other" fee that was a mis charge for $54 that I reported in writing. Got a phone call from customer service agreeing that it was wrong and that they would credit the account. December, no credit and another mis charge for $24 (at least their mischarging less) have sent them another two letters since and am still waiting for the Jan ststement to see if the problem has been corrected of if there is yet another mis charge.
Then the V-Day mess, and after reading on this board I've decided I'm not taking a chance and ending up with the same mess we had with TF. So we're out - at least I think we are. I know when we tried to terminate TF they just kept sending bills every month - well beyond the end of a listing period. Eventually they said they were terminiting our membership because we didn't pay our bill - OK - Thank you.
I do have a positive if I can call it that - at least so far, and that has been with 1800flowers. Been with them since July have detected three small mistakes which they fixed within one statement. The technical support is made in the USA i.e. its not offshored to some third world country where the agent is worthless at best (TF). In any case, so far so good. We're not getting rich but when things are slow it at least keeps a few folks busy for a while.
I look forward to the day we become WS free but for now we'll run out the FTD period (I'm sure there will be more problems before its all over) and stick with 1800.
Incidently, for thoese of you with 1800 make sure you upgrade your Adobe reader. The latest 1800 web client, while it uses less printer ink, leaves the Adobe reader open as a background task (i.e. open but you cant see it unless you open your Task Manager). Its an easy bug to fix. The problem becomes obvious if you leave your computer running all the time without rebooting. Once you've received 50 orders you get an error message. This will still receive orders they just don't print automatically - so you may not know that you have one unless you check. Like I said its an easy fix if you experience the problem.
We joined (for free) in September, got less than 10 orders by November when the membership starting costing $99/month. Orders have been coming in about at the rate of 10 to 15 per month. Nothing to get excited about. In November I had a "Other" fee that was a mis charge for $54 that I reported in writing. Got a phone call from customer service agreeing that it was wrong and that they would credit the account. December, no credit and another mis charge for $24 (at least their mischarging less) have sent them another two letters since and am still waiting for the Jan ststement to see if the problem has been corrected of if there is yet another mis charge.
Then the V-Day mess, and after reading on this board I've decided I'm not taking a chance and ending up with the same mess we had with TF. So we're out - at least I think we are. I know when we tried to terminate TF they just kept sending bills every month - well beyond the end of a listing period. Eventually they said they were terminiting our membership because we didn't pay our bill - OK - Thank you.
I do have a positive if I can call it that - at least so far, and that has been with 1800flowers. Been with them since July have detected three small mistakes which they fixed within one statement. The technical support is made in the USA i.e. its not offshored to some third world country where the agent is worthless at best (TF). In any case, so far so good. We're not getting rich but when things are slow it at least keeps a few folks busy for a while.
I look forward to the day we become WS free but for now we'll run out the FTD period (I'm sure there will be more problems before its all over) and stick with 1800.
Incidently, for thoese of you with 1800 make sure you upgrade your Adobe reader. The latest 1800 web client, while it uses less printer ink, leaves the Adobe reader open as a background task (i.e. open but you cant see it unless you open your Task Manager). Its an easy bug to fix. The problem becomes obvious if you leave your computer running all the time without rebooting. Once you've received 50 orders you get an error message. This will still receive orders they just don't print automatically - so you may not know that you have one unless you check. Like I said its an easy fix if you experience the problem.
