make sure you turn off your Dove in a timely fashion this Mother's Day
"Quality is the heart and soul of the Teleflora difference. Teleflora is the only wire-service that supports 100% hand-arranged, hand-delivered arrangements by local florists. It is essential that we all work diligently to deliver exceptional service to floral consumers so they continue to send hand-arranged, hand-delivered flowers by professional florists for their gift-giving needs.
Timely Order Rejections Improve Customer Satisfaction
Consistently delivering the arrangement requested by the consumer is imperative to the floral industry. However, if your shop is not able to fill an order, it is important and acceptable to reject it in a timely manner. This enables the order to be routed to another florist who can fulfill the order as requested. Timing is crucial and we require that florists reject orders as soon as possible. Ideally, orders that can’t be fulfilled should be rejected within an hour of receipt to provide the next florist ample time to fill and deliver the order.
Rejecting an order will not impact your network quality rating or the number of future incoming orders sent to you. Plus, you are never charged for rejecting a Teleflora order. We understand that shops may not always have the flowers or containers needed to fill each order, especially during high-volume holiday periods.
Avoiding Non-Delivery Issues & Charges
Thousands of orders are fulfilled each day with no issues thanks to the diligent efforts of Teleflora member florists. However, when a member florist doesn’t deliver an order and fails to reject it, this creates a negative experience for the consumer, which damages our entire industry. To improve Dove network quality and customer satisfaction with florist-delivered arrangements, Teleflora is implementing a non-delivery policy. Starting May 6, 2012, if a shop receives an order and does not reject or deliver the order, the receiving florist will be penalized the retail value of the order. This charge will be credited back to the sending florist.
Working Together to Improve the Floral Industry
Together we can continue to improve the consumer experience by ensuring that orders do not go unfulfilled and consumers aren’t disappointed. Florists continually remind us that one of their primary concerns is getting their customer’s orders filled and delivered in an effort to maintain customer satisfaction and customer loyalty. Rejecting orders in a timely manner is the right thing to do for the sending florist, the consumer and the floral industry. Although most florists do this day in and day out, some do not and this new policy will fairly compensate the sending florist. Unlike other networks, Teleflora’s non-delivery penalty is only equivalent to and not in excess of the order value.
For additional information about the non-delivery policy including answers to frequently asked questions, visit MyTeleflora.com or ask your customer service representative.
Sincerely,
Jeff Bennett"
got this email today. I completely agree with the spirit of this policy. However, it continues to reward OGs by giving the penalty fee back to them. WB sends 10,000 orders for M-Day delivery at 5:45pm May 12, and the shop who forgets to turn off Dove will have to pay WB for the retail value.
We all know why there is such a horrible non-delivery rate at M-Day. How about if a shop (sending or receiving) has a non-delivery rate of 10% or more then they get kicked out of the "quality network of florists?" This includes HQ.
"Quality is the heart and soul of the Teleflora difference. Teleflora is the only wire-service that supports 100% hand-arranged, hand-delivered arrangements by local florists. It is essential that we all work diligently to deliver exceptional service to floral consumers so they continue to send hand-arranged, hand-delivered flowers by professional florists for their gift-giving needs.
Timely Order Rejections Improve Customer Satisfaction
Consistently delivering the arrangement requested by the consumer is imperative to the floral industry. However, if your shop is not able to fill an order, it is important and acceptable to reject it in a timely manner. This enables the order to be routed to another florist who can fulfill the order as requested. Timing is crucial and we require that florists reject orders as soon as possible. Ideally, orders that can’t be fulfilled should be rejected within an hour of receipt to provide the next florist ample time to fill and deliver the order.
Rejecting an order will not impact your network quality rating or the number of future incoming orders sent to you. Plus, you are never charged for rejecting a Teleflora order. We understand that shops may not always have the flowers or containers needed to fill each order, especially during high-volume holiday periods.
Avoiding Non-Delivery Issues & Charges
Thousands of orders are fulfilled each day with no issues thanks to the diligent efforts of Teleflora member florists. However, when a member florist doesn’t deliver an order and fails to reject it, this creates a negative experience for the consumer, which damages our entire industry. To improve Dove network quality and customer satisfaction with florist-delivered arrangements, Teleflora is implementing a non-delivery policy. Starting May 6, 2012, if a shop receives an order and does not reject or deliver the order, the receiving florist will be penalized the retail value of the order. This charge will be credited back to the sending florist.
Working Together to Improve the Floral Industry
Together we can continue to improve the consumer experience by ensuring that orders do not go unfulfilled and consumers aren’t disappointed. Florists continually remind us that one of their primary concerns is getting their customer’s orders filled and delivered in an effort to maintain customer satisfaction and customer loyalty. Rejecting orders in a timely manner is the right thing to do for the sending florist, the consumer and the floral industry. Although most florists do this day in and day out, some do not and this new policy will fairly compensate the sending florist. Unlike other networks, Teleflora’s non-delivery penalty is only equivalent to and not in excess of the order value.
For additional information about the non-delivery policy including answers to frequently asked questions, visit MyTeleflora.com or ask your customer service representative.
Sincerely,
Jeff Bennett"
got this email today. I completely agree with the spirit of this policy. However, it continues to reward OGs by giving the penalty fee back to them. WB sends 10,000 orders for M-Day delivery at 5:45pm May 12, and the shop who forgets to turn off Dove will have to pay WB for the retail value.
We all know why there is such a horrible non-delivery rate at M-Day. How about if a shop (sending or receiving) has a non-delivery rate of 10% or more then they get kicked out of the "quality network of florists?" This includes HQ.
