TF Website Problems

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Dorothy

Dorothy

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Jun 17, 2005
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Summerland
www.dynomitedzines.com
State / Prov
BC
So, I did a test order through our website and found two problems (which I will be calling TF about):

#1 - they are charging PST on delivery in BC and they shouldn't be (we always adjust this after the order has been printed out but the cc hasn't been charged yet)
#2 - in this example, which is an order going to myself in Summerland, a $5 WIRE FEE has been added on (and both taxes charged to it as well)! Why in the world would a customer have to pay a wire charge? Makes me wonder if we're even getting all our web orders or if they're being routed through HQ and given to our competition!!

For those with a TF website: have you noticed any problems like this?
 
Dorothy said:
So, I did a test order through our website and found two problems (which I will be calling TF about):

#1 - they are charging PST on delivery in BC and they shouldn't be (we always adjust this after the order has been printed out but the cc hasn't been charged yet)
#2 - in this example, which is an order going to myself in Summerland, a $5 WIRE FEE has been added on (and both taxes charged to it as well)! Why in the world would a customer have to pay a wire charge? Makes me wonder if we're even getting all our web orders or if they're being routed through HQ and given to our competition!!

For those with a TF website: have you noticed any problems like this?
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whups...here are the screenshots....
 

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I've never thought of ordering an arrangement on my TF website to test it. As to whether your website orders are being routed to TF headquarters, we would have no way of knowing. It seems like I get more orders from Teleflora.com than from all the flower shops in the whole country put together. I wouldn't put it past them.

You'll have to let us know if you receive the order from you web site and if you got the wire fee.

Lesha
 
Dorothy - you have to set up your zip codes, local delivery & taxes with tf web services. It will take a phone call, or use the self admin tool on myteleflora to get started. All of that can be resolved, but you have to tell them your parameters & tax issues. You can create custom delivery by zip, or tell them all orders outside certain zips are wires ... you just have to give them the appropriate info. I find communicating by email easiest, but you can call as well.

good luck,
tracy
 
Tracy D'Amico said:
Dorothy - you have to set up your zip codes, local delivery & taxes with tf web services. It will take a phone call, or use the self admin tool on myteleflora to get started. All of that can be resolved, but you have to tell them your parameters & tax issues. You can create custom delivery by zip, or tell them all orders outside certain zips are wires ... you just have to give them the appropriate info. I find communicating by email easiest, but you can call as well.

good luck,
tracy
Click to expand...


Thank you Tracy...I'll try the self admin tool first. But I have spoken with TF about the tax issue and they pretty much said, "yea, we know but can't change it" or something to that effect.
 
Dorothy said:
Thank you Tracy...I'll try the self admin tool first. But I have spoken with TF about the tax issue and they pretty much said, "yea, we know but can't change it" or something to that effect.
Click to expand...
Tell them you must have the change - keep calling till you get to someone who will think further about it. I sometimes get different answers, depdending on who answers the phone if I call. Three pepole told me they couldn't make a change I needed - the fourth made it happen. It's not ideal, but it is what it is.
 
I order on mine at least once a month to test it and have always seen the order come through. I also get phone calls from customers to change things on orders that came through the site as well as emails and I have always had the orders. I seriously doubt they steal the orders from us.
 
I've sent an email about the tax issue and I've entered the delivery charges by postal code (though I cannot put every single one in...waaayyyy too many for each town/city - I think this is different in Canada than it is in the States with Zips) AND I've asked them to take off the wire charge on local deliveries (by postal code as best I could). We'll see what happens...
Thanks to everyone for your tips ;) I appreciate them all very much!
 
Got an answer from Teleflora this morning about the tax issue (of course by telephone and NOT in writing).

From the owner of the flowershop:

"Teleflora called this am and told me that the situation with the way taxes are applied to the internet prices is the standard procedure. They can only do one rate for everything and cannot break it down as requested....Sounds fishy to me. I asked if it was under review, as we couldn't be the only flower shop with concerns and he said it might change in the coming year. Sounds like we might want to make some calls....maybe a story in the making on Canadian Marketplace or 60 minutes or something. (@@@@ companies....) :)"
 
Dorothy, call webservices and right away ask to speak to a supervisior. I have found this is the ONLY way to get anything done. I have about 20 different zipcodes and delivery charges listed. I didn't have a problem getting that done.

Oh yeah, and when you ask to speak to a supervisior you will be told they are busy or in a meeting, tell them to put you on hold and you will wait. Do NOT hang up before talking to the supervisior.

HTH
 
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