Having just returned from an install, I saw first hand something that I thought wierd, and would like a little clarification on please. There has been in the past much discussion regarding the FTD Florist-On-Line (FOL) websites and the Teleflora hosted member sites, and I am not asking this to start another WS debate, however....
One of the shops I just installed Advantage in, has both the FTD version as well as the TF version, both seem to work equally well in this instance. One thing tho, struck me as odd.
The FOL generated orders come inn as incoming orders into Mercury, with all the consumer information as well as an UNapproved credit card.
The TF generated orders also come iin to the Dove with all the consumer data, HOWEVER in this case the CC is already processed and APPROVED...adn the approval is included with the order...seem'd ODD to me...that TF would be the one authorizing the credit cards.
I know someone will correct me if I am wrong, but it appears to me that TF is capturing all the consumer data and processing the card rather than passing it onto the florist like FTD does for the florist to process. (and lets not start the debate that FTD gathers the data too, because they don't on FOL orders!)
Are there different processing options for the TF websites? If so, I want to notify this customer of mine, to switch from having TF process her custommers cards.
Not trying to start a he said-she said-they said debate on the merrits of either company, just wanting to understand the processing...
Thanks, and Happy Fourth!!!
One of the shops I just installed Advantage in, has both the FTD version as well as the TF version, both seem to work equally well in this instance. One thing tho, struck me as odd.
The FOL generated orders come inn as incoming orders into Mercury, with all the consumer information as well as an UNapproved credit card.
The TF generated orders also come iin to the Dove with all the consumer data, HOWEVER in this case the CC is already processed and APPROVED...adn the approval is included with the order...seem'd ODD to me...that TF would be the one authorizing the credit cards.
I know someone will correct me if I am wrong, but it appears to me that TF is capturing all the consumer data and processing the card rather than passing it onto the florist like FTD does for the florist to process. (and lets not start the debate that FTD gathers the data too, because they don't on FOL orders!)
Are there different processing options for the TF websites? If so, I want to notify this customer of mine, to switch from having TF process her custommers cards.
Not trying to start a he said-she said-they said debate on the merrits of either company, just wanting to understand the processing...
Thanks, and Happy Fourth!!!
