The Big 3 Race To The Bottom

Simon Says

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Apr 1, 2011
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I gather TF has started offering Groupon "savings" in certain markets. The offer is pay $20 and get $45 of flowers although, perhaps incorrectly, I assume that also includes what TF claim to florists is a delivery allowance of $7.00.

TF just about break-even on this assuming:
- $20 + $14.99 as their service charge to the buyer = their initial revenue of $34.99;
- less 73% max to florist on the $45.00 = $32.85;
- results in $2.14 before;
- TF sending charge to filling florist of $1.75 (? still) = $3.89 revenue to TF.

TF then have related cost of credit card fee but still probably leaves them with $3.00+.

What I find "scary" is that TF (or even the other 2) can make such a public offer and still have revenue from it. For all of us, whether with or without accepting WS work, we really can't manage to give away so much revenue...and yet we're out there, on the Internet attempting to compete. Meanwhile, think back a little over a week to FFC in Atlanta and TF, in particular, were saying how much they work with the florist.

On a related matter, I see that Groupon themselves have had to re-submit their revenue figures having more than halved them after making accounting classification errors. Such errors do not look good for Groupon's IPO prospects.
 
Simon - Product prices on TF.com start at $29.99 so the $45 value would cover flowers/local delivery plus sending fee. I broke all the numbers out in the original thread. Also mentioned their break-even point.

After paying G's portion of the coupon, TF is willing to lose about $9-$10 on those $29.99 products. (IIRC, they'd pay almost that much in a rebate to a large OG for an order for the same dollar amount.)

But don't forget, the WSs need to keep orders flowing to shops so the stores will continue to pay for POSs, Dove sending, basic membership, websites, directory ads, etc...
 
I gather TF has started offering Groupon "savings" in certain markets. The offer is pay $20 and get $45 of flowers although, perhaps incorrectly, I assume that also includes what TF claim to florists is a delivery allowance of $7.00.

Just a clarification. It is not a Groupon offer, it is Google Offers which is in beta testing right now.
 
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Cathy & Linda,

Thank you for the points of clarification and my apologies.

The crux though of the matter is that, despite TF arguing that they have member florists to feed, the Big 3 are dragging the over-all business down to the lowest common denominator, price. We all know other factors are involved in the consumer deciding to buy flowers but high-lighting and pushing the pricing aspect and cheapening the product concept with coupons and really low prices, I believe that all the Big 3 are doing is poking holes below the water line in the boat in which all florists, even non-members, sit.
 
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Teleflora is NOT your friend Simon.

They talk out of both sides of their face. At least FTD tells you they're going to rape you before they do.

IMO, none of them are "your friend". And the rush to the bottom in terms of pricing hurts us all, inc. non-members.
 
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They are all on a "Amazing Race" to the bottom. Tele jumped in this to test the waters, I sure. Cathy (I think) posted somewhere they are doing this customer acquisition and they believe that to be true. They will have emails to expand on and then determine the buying habits and go in for the kill. However the numbers are showing that over 50% of the buyers won't be "loyal" due to the craze of "deep discount shopping". Just look at the new show "Extreme Couponing" and some people are on a "trend" for deep discounts. Had customer in yesterday who said when I need a great gift, I come here, when I need something cheap I buy a FTD thing on groupon....................uhmmmm, how can I market this?
 
They are all on a "Amazing Race" to the bottom. Tele jumped in this to test the waters, I sure. Cathy (I think) posted somewhere they are doing this customer acquisition and they believe that to be true. They will have emails to expand on and then determine the buying habits and go in for the kill. However the numbers are showing that over 50% of the buyers won't be "loyal" due to the craze of "deep discount shopping". Just look at the new show "Extreme Couponing" and some people are on a "trend" for deep discounts. Had customer in yesterday who said when I need a great gift, I come here, when I need something cheap I buy a FTD thing on groupon....................uhmmmm, how can I market this?

If you don't know how to market this, I think that reflects the potential depth of the problem of continual under-cutting. What I think it means is that individual florists have to focus on quality, imagination, points of difference and service.
 
And now you have the Groupon copy cats out there at the local level. Our news paper here is owned by Gannet News and they have just started a program called Dealchicken and its an exact take off of Groupon and out local TV station is running a program called Vermontopia were the offer is broadcasted several times for one day.
 
And now you have the Groupon copy cats out there at the local level. Our news paper here is owned by Gannet News and they have just started a program called Dealchicken and its an exact take off of Groupon and out local TV station is running a program called Vermontopia were the offer is broadcasted several times for one day.
yes i had someone today wanting me to do one on a site I had never heard of that does discounts for the Kitchener/Waterloo area...
I said no thanks..
 
If you don't know how to market this, I think that reflects the potential depth of the problem of continual under-cutting. What I think it means is that individual florists have to focus on quality, imagination, points of difference and service.




YES YES YES---100% dead on accurate!
 
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