The first of the Doozie Files for MD

[bloomz]

Here's the message I got from the sender overseas just now...

You suck. Bad. If I could get my money back, I would. Not only did you deliver it to the wrong house, there wasnt ANYONE'S name on it, no message, etc. A neighbor was literally throwing them out, and got to talking with my Mom, whom I send flowers to every Mother's day, so she figured they might be hers, and called...

Worst servise ever. YOU SUCK.

Nice huh?

Other than his spelling, what is wrong with this picture?


I sent him this email before deciding to call his Mother in Florida:

John - you can get your money back but it helps to be polite - I had no idea there was a problem - the affiliate florist confirmed the delivery and I sent that message along.

What would you like me to do or will the insults suffice?

Please do advise - you may find I am a caring customer service oriented company who demands satisfaction from my affiliate network.

Jonathon from inbloom flowers

PS - why would the neighbor be "throwing them out", were they of poor quality?

So I called his Mother, who was absolutely sweet charming and very nice to me. She was just confused because she didn't know which of her 3 children had sent them to her.

And I just sent him back this email.

John - I just spoke to your very nice Mother who told me twice that the flowers were "Absolutely Lovely" - she was thrilled with the flowers. She was not home yesterday and they were taken to the neighbor's house to not be left out in the 90 degree weather.
There was a card on it, with her name on the outside but the message was without a signature - so - please look at your emailed receipt from which I will cut and paste directly your card message.

Phone-Sender: 8636353390
Month: 05
Day: 04
Phone-recip: 8636353390
Occasion: 5
Card_Message: HAPPY MOTHER'S DAY!!! SENT A LITTLE EARLY JUST IN CASE!!!
Substitutions: Substitute appropriate arrangement of equal value

So - anything more I can do to follow up on this? I'm glad she got her flowers and was thrilled with them being absolutely lovely, and apologize for you leaving your name off the card message.

suck? sorry but I think not.

Jonathon from inbloom flowers, proud of our business and our exemplary service...

The "sent early, just in case" suggests he may have been stung in the past, but he had never used us.

Maybe he's one of the Toto's case types who needed the door broke down with the sledge to put them in her house, or the driver just to wait in her driveway til she got home.

I probably shouldn't have been quite so testy, but heck with it - I was in the mood for dealing with a lying acusatory prick - and I did.

Last nite I dealt with a prick that was in Iraq who somehow with some very twisted logic (lack thereof) made it my fault his credit card declined, and since he had no phone number - I emailed him twice telling him there was a problem with his credit card - then I started getting the 3 nasty 5 paragraph emails from him, and I stayed nice thru it all (when I really wanted to tell him what I thought of the Iraq "mission") My final email to him simply said "whatever - I wish you well"

so.....

How ya like me now???


ahhh, the good ole Doozie Files - what a riot. :sofa:

 

[lizzie ann]

I'll put my money on you anyday bloomzy! I am tired of dealing with crap like this too.

 

[Rhonda]

Geez JB, must you be so graphic??? :hammer:
:hug: And it's only Tuesday??????

 

[bloomz]

I know - I had one about 10 years ago where the guy was gonna fly out from Atlanta and kick my ass because we kept hanging up on him for swearing at us.

It's only Tuesday is right!


aha - his answer then mine:

The neighbor is elderly, and there was no info on them at all. As she got the flowers, there is no refund due, even though she got them by happenstance. I was able to speak with her and she reports that they were lovely.
As I live and work overseas, many important holidays and family experiences are missed. I have been fortunate over the last decade or so, Birthdays, Anniver, Weddings, Graduations, even Birth's, I have had 100% luck with delivering gifts and flowers, until now. My impoliteness was a knee jerk reaction upon immediately finding out what happened. It is possible that the deliverer just lost the message, and also the address, whatever.
I should look at the bright side, this is the first time something like his has happened.
No need for a refund, good luck,

Thank you John.

I hope as you see we are very concerned as well as demanding of our network - we know very well the ultra important nature of using flowers as our emotional messengers, and take our job very seriously.

I wish you well and hopefully have shown that maybe you found the right company to deal with. If we can help you in the future we promise the same exemplary customer service. It's as important as our future.

Regards

Jonathon

PS - she did tell me there was a card with them as she read it to me, and that she wasn't home yesterday... Maybe some other confusion. You have a lovely Mother and I'm glad we helped make her happy for you.

Yeah he's still a liar. He knows very well there was a card on that order, and he knows also their was no "address lost" problem.

Oh well.......I'm glad I got testy right back at him.

 

[Connie]

Personally, I think you deserve a gold star for handling the situation as well as you did, Bloomz. No temper loss shown, no return of rudeness, simply stating facts while you threw the ball back into his corner. You were professional in every aspect.

I tried to green dot you, but must spread some reputation around first.

 

[Victoria]

I did it for both of us Connie.

V

 

[master J]

I had a phone customer give me major crap for asking him too many questions on phone while placing his order!!

Such as, what is your billing address for CC, what is the CVV code? What is your phone #?

He went off on me saying, jeez, why do you need all of this info, no one has ever asked me for that before! Why do you need my phone #! Also gave me crap about the CVV code.....

Some people....