Trying to order from Teleflora - venting

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bloomery

bloomery

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Feb 16, 2006
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I haven't ordered any product from Teleflora for several years. However, I have decided this Christmas that I would like to offer one of their non-codified offerings that includes the little oval shape vase. So I call Teleflora, get put on hold (of course). The girl that then comes on says that she is not in the right department (although I pushed the right number according to their recording) and transfers me to a different department. The woman that answers there says that there is no one available to take my order, and could they call me back later today. Being that it is almost closing time I politely tell her that I would prefer to just hold for a few minutes because I was closing and really wanted to get this done today. Again she asks if maybe they could call me tomorrow to get my order. I politely tell her that I'd rather not, because every time I call Teleflora lately for any reason at all I am always told that someone has to call me back, and could she please just let me hold until someone was available. Then, the real kicker -- she then says that she doesn't know an extension to switch me to -- that normally they just give their supervisor messages for anyone that calls to order product, and then that person calls the florists back or has someone else do it -- that there is no way to just call and place an order, at least not that she knew of. Thank you Teleflora -- I have just decided that I am not going to carry that product after all. It's simply not worth the hassle of trying to deal with you as a company. :wallhead:
 
Can't be any worse than trying to reach a department at FTD, listening to Merlin, his "sell" of fresh flowers, marketplace etc and all the other bunk. Bloomnet is awful...if I have to listen to freakin chamber music one more time I will cancel....if you toss them all into one bage, shake them up, I'm not sure if it would not be a three way tie for crappy telephone service....of course at least they currently do speak English...I guess they are still in this Country,...who knows????
Sher
 
not in same country

actually teleflora outsources their technology assistance calls to india or polynesia, so when your Eagle is screwing up and you call for tech support, you get a level1 tech in india, who, speaks English, but because of their accent I still can't understand what they are saying...and I'm really good at listening to heavily accented english, but far eastern countries are extremely hard to understand. That and they can never help me anyway, so always just ask for a level 2 tech to call you back.
 
We haven't purchased that specific box of cuts but we did try their mini callas, stargazers, and white casablancas.

The mini callas were beautiful BUT they were short. Like about 6-8 inches in height. Great for a hand-tied bouquet...as long as you didn't need to cut the stems again.

The stargazers were beautiful. No complaint there.

The white lilies, however, were smashed and transparent. They didn't last long at all. Tried all of these for 2 shipments and then cancelled.
 
I bought the mixed box

we cancelled the order after the first one. It was not a good quality or variety.
Sophie
 
Teleflora has a problem

bloomery said:
I haven't ordered any product from Teleflora for several years. However, I have decided this Christmas that I would like to offer one of their non-codified offerings that includes the little oval shape vase. So I call Teleflora,
Click to expand...


Teleflora is a OK wire service, but if they have one huge fault is that they don't listen. When the Christmas items first were shown, I looked at the Christmas Tree. I called immediately to order. But I never actually ordered the item. I liked the item, was willing to pay their price, all I wanted was the item delivered in September, so that I could begin to market the item. Instead, I got no assurance that it would happen. I hung up without ordering anything.

At Teleflora, there is no higher up to talk to. Management is so removed from their paying customers that they don't have a clue to what is needed. But hey that is the way all top down corporations are run. Management knows what the customer needs and wants. If you don't believe me, just ask them if you can get to one of them.

So the net result, I found another item from an another source. I lost nothing, they lost the sale. Maybe if they spent more time listening,they woudn't have to raise their fees to offset their steady drop in their numbers.
 
We ordered a case of one of the holiday Teleflora items and they mistakenly sent us ( and billed us for) two. When we called them to tell them to pick up the extra case, they said there would be a restocking charge of $35.00. Of course, we told them what to do with their "restocking" charge and they dropped it.
 
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