Two Florists, 450 orders not filled

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Tom Carlson

Tom Carlson

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Aug 26, 2004
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www.fairviewflorist.com
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From a very reliable source, there are two FAS shops in one of the largest states that belong to FTD. One shop got 250 Mercury orders, the other 200 Mercury orders AT THE END OF THE DAY ON THE 14TH.

There was no way to reject the orders. JUST 2 SHOPS, 450 ORDERS. IF THERE WERE JUST 1,000 FTD SHOPS WHO HAD THE SAME PROBLEM WITH MERCURY, THAT WOULD BE 250,000 FLOWER BUYERS WHO MAY DECIDE TO NOT SEND FLOWERS AGAIN.

THE FACT IS, THAT COULD EASILY HAVE HAPPENED TO 5,000 FTD/MERCURY SHOPS. ADD TO THAT ALL THE PROBLEMS WITH DIRECT SHIPPERS ALLOWING THE DELIVERY SERVICES TO LEAVE BOXES OF FLOWERS OUT IN THE COLD. ON V.DAY, WE GOT ALL THE WAY UP TO ABOUT 10 DEGREES. TWO YEARS AGO, UPS DELIVERED OVER 1200 BOXES IN OUR CITY OF 65,000.

WHAT ABOUT THE INVENTORY THOSE TWO FLORISTS HAD LEFT OVER BECAUSE THEY PROJECTED AND PLANNED ON GETTING THOSE 450 ORDERS IN.

I HOPE EVERY FLORIST TAKES THE TIME TO RE-EDUCATE THEIR CUSTOMERS.
 
This sad too

Valentine’s Day flower flop
2/15/2007 4:38 PM
By: David Kernodle




FAYETTEVILLE, N.C. -- Reggie Singletary's Valentine’s Day bouquet for his wife was expected to be a big hit, but ended up a big bust.

"I called at 2 p.m. and went on to say, did you get the flowers? She said no, I didn't get any flowers but everyone else did," said Singletary.

Singletary says he's been in the dog house ever since, and he's not alone. His and about 60 other Valentine’s Day orders placed at Tubbs Florist were never dropped off to loved ones.


Valentine’s Day flower flop

A Fayetteville florist is in hot water after dozens of Valentine’s Day orders went unfilled.

"I've been out here since 8 a.m. this morning waiting for the guy to give me a refund of my money,” Singletary continued.

That guy is Jerry Phlops, the manager of Tubbs Florist.

Because of the crowd gathered outside the business Thursday morning, Phlops stopped answering the phone or opening his doors for the rest of the week. That left other unsatisfied costumers like Rick Sutton outside in the cold simmering over their withered holiday.

"You pay for the delivery service but you never get the delivery,” said Sutton. “We lose $1,000 worth of loving, pain and suffering damage, the whole bit."


Angry customers gathered outside Tubbs Florist on Thursday to get their money back.

Phlops says he started falling behind on his orders just after lunchtime Wednesday. After 2 p.m. he started getting irate costumers threatening him and his staff. He says he had no choice but to send his staff home early.

Phlops never caught back up, and those 60 orders remain unfilled. He plans to spend the next few days making a list of who he has to payback. He will open back up on Monday and give the refunds then.

"I will refund every cent of their money and apologize to them," Phlops promised.

Singletary says it's a start. He said he'll take his business elsewhere for Valentine’s Day next year.
 
Boss sums up the re-education issue quite well.

First re-educate the florists and then re-educate the consumers.
Without the first step the second phase doesn't work.
 
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